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  • BILLY CATES, INDIVIDUALLY AND AS SUCCESSOR-IN-INTEREST TO THE ESTATE OF LOIS CATES ET AL VS THE VILLAGE AT SEVEN OAKS AL MC, LLC ET AL35-CV Other Non PI/PD/WD Tort - Civil Unlimited document preview
  • BILLY CATES, INDIVIDUALLY AND AS SUCCESSOR-IN-INTEREST TO THE ESTATE OF LOIS CATES ET AL VS THE VILLAGE AT SEVEN OAKS AL MC, LLC ET AL35-CV Other Non PI/PD/WD Tort - Civil Unlimited document preview
  • BILLY CATES, INDIVIDUALLY AND AS SUCCESSOR-IN-INTEREST TO THE ESTATE OF LOIS CATES ET AL VS THE VILLAGE AT SEVEN OAKS AL MC, LLC ET AL35-CV Other Non PI/PD/WD Tort - Civil Unlimited document preview
  • BILLY CATES, INDIVIDUALLY AND AS SUCCESSOR-IN-INTEREST TO THE ESTATE OF LOIS CATES ET AL VS THE VILLAGE AT SEVEN OAKS AL MC, LLC ET AL35-CV Other Non PI/PD/WD Tort - Civil Unlimited document preview
  • BILLY CATES, INDIVIDUALLY AND AS SUCCESSOR-IN-INTEREST TO THE ESTATE OF LOIS CATES ET AL VS THE VILLAGE AT SEVEN OAKS AL MC, LLC ET AL35-CV Other Non PI/PD/WD Tort - Civil Unlimited document preview
  • BILLY CATES, INDIVIDUALLY AND AS SUCCESSOR-IN-INTEREST TO THE ESTATE OF LOIS CATES ET AL VS THE VILLAGE AT SEVEN OAKS AL MC, LLC ET AL35-CV Other Non PI/PD/WD Tort - Civil Unlimited document preview
  • BILLY CATES, INDIVIDUALLY AND AS SUCCESSOR-IN-INTEREST TO THE ESTATE OF LOIS CATES ET AL VS THE VILLAGE AT SEVEN OAKS AL MC, LLC ET AL35-CV Other Non PI/PD/WD Tort - Civil Unlimited document preview
  • BILLY CATES, INDIVIDUALLY AND AS SUCCESSOR-IN-INTEREST TO THE ESTATE OF LOIS CATES ET AL VS THE VILLAGE AT SEVEN OAKS AL MC, LLC ET AL35-CV Other Non PI/PD/WD Tort - Civil Unlimited document preview
						
                                

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William C. Wilson, SBN: 149683 John T. Tsumura, SBN: 313990 NicholasA. Prukop, SBN: 332177 WILSON GETTY LLP 12555 High Bluff Drive, Suite 270 San Diego, California 92130 Telephone: 858.847.3237 Facsimile: 858.847.3365 Attomeys for Defendants THE VILLAGE AT SEVEN OAKS AL MC, LLC dba THE VILLAGE AT SEVEN OAKS ASSISTED LIVING AND MEMORY CARE; SEVEN OAK ASSISTED LIVING AND MEMORY CARE LLC (erroneously sued and served as SEVEN OAKS AL & MC); FRONTIER MANAGEMENT LLC, FRONTIER SENIOR LIVING, LLC, and SAMANTHA DAVIDSON SUPERIOR COURT OF THE STATE OF CALIFORNIA 10 FOR THE COUNTY OF KERN 11 BILLY CATES, Individually and as Successor- Case No. BCV-22-102864 In- Interest to the Estate of LOIS CATES; 12 BARBARA NEWTON, Individually; and DECLARATION OF NICHOLAS A. PRUKOP PAUL CATES, Individually, IN SUPPORT OF PETITION TO COMPEL 13 ARBITRATION AND STAY PROCEEDINGS Plaintiffs, AND DISCOVERY BY DEFENDANTS 14 vs. [Filed Concurrently with Notice of Petition; 15 Memorandum of Points and Authorities; Notice THE VILLAGE AT SEVEN OAKS AL MC, of Request for Stay; Declaration of Samantha 16 LLC dba THE VILLAGE AT SEVEN OAKS Davidson; and Proposed Order] ASSISTED LIVING AND MEMORY CARE; 17 SEVEN OAKS AL & MC; OAKMONT Action Filed: February 15, 2023 MANAGEMENT GROUP, LLC; OAKMONT 18 SENIOR LIVING, LLC; SAMANTHA Judge: Hon. Thomas S. Clark DAVIDSON; KELLAND LANCASTER; Dept.: 17 19 DOES 1-50, Trial Date: Not Set 20 Defendants. Hearing Date: September 21, 2023 Hearing Time: 8:30 a.m. 21 Hearing Dept.: 17 22 I, Nicholas A. Prukop, declare as follows: 23 1 I am an attomey at law duly admitted to practice in all courts of the State of California, and J 24 am an associate in the law firm of Wilson Getty LLP, attomeys of record for Defendants THE| 25 VILLAGE AT SEVEN OAKS AL MC, LLC dba THE VILLAGE AT SEVEN OAKS ASSISTED 26 LIVING AND MEMORY CARE; SEVEN OAK ASSISTED LIVING AND MEMORY CARE LLC 27 FRONTIER MANAGEMENT LLC, FRONTIER SENIOR LIVING, LLC, and SAMANTHA 28 DECLARATION OF NICHOLAS A. PRUKOP IN SUPPORT OF PETITION TO COMPEL ARBITRATION AND STAY PROCEEDINGS AND DISCOVERY BY DEFENDANTS DAVIDSON (“Defendants”). I make this declaration of my own personal knowledge or based upon knowledge and belief acquired as counsel for Defendants. If called upon as a witness, I could and would| testify competently to the following facts. 2 I personally reviewed Defendant the Village at Seven Oaks Assisted Living and Memory Care’s (“the Village”) patient chart and business records for Plaintiff Ms. Lois Cates. Within those records is a document titled “Memory Care Residence and Care Agreement,” which included a provision titled “Arbitration” executed on May 8, 2019, by Ms. Cates’ legal representative/agent, Barbara Newton (hereinafter “Arbitration Agreement”). The Arbitration Agreement requires that any and all claims and disputes that Ms. Cates or her spouses, heirs, representatives, executors, Executive 10 Directors, successors, assigns, managers, and agents might have with the Village arising from or 11 relating to Ms. Cates’ residency, care, services provided at the community, or admission agreement be 12 submitted to binding arbitration. There is nothing within the patient’s records to show that the 13 Arbitration Agreement has been waived, rescinded, or revoked in compliance with the Arbitration 14 Agreement. Attached hereto and filed herewith as Exhibit A is a true and correct copy of the Memory 15 Care Residence and Care Agreement. 16 3. On August 10, 2023, the former Executive Director for the Village, Samantha Davidson, 17 signed a Declaration, under penalty of Perjury, stating that Ms. Cates represented to her that Ms. Cates’ 18 daughter, Barbara Newton, had authority to execute the agreements referenced above as Ms. Cates’ 19 legal representative/agent. Attached hereto and filed herewith as Exhibit C is a true and correct copy of 20 the Declaration of Samantha Davidson. 21 4. Defendants were served with Notices of Acknowledgments of Plaintiffs’ First Amended 22 Complaint (the “Complaint”) on or about February 9, 2023. Defendants executed those Notices of 23 Acknowledgments on February 21, 2023. Attached hereto and filed herewith as Exhibit B is a true and 24 correct copy of the pertinent pages of the First Amended Complaint: the caption page and page 26. 25 5. Defendants timely filed their Answer to the First Amended Complaint on March 23, 2023. 26 Attached hereto and filed herewith as Exhibit D is a true and correct copy of the pertinent pages of 27 Defendants’ Answer: the caption and page 4. 28 -2- DECLARATION OF NICHOLAS A. PRUKOP IN SUPPORT OF PETITION TO COMPEL ARBITRATION AND STAY PROCEEDINGS AND DISCOVERY BY DEFENDANTS 6. As their Sixteenth Affirmative Defense, Defendants asserted that Plaintiffs’ First Amended Complaint (Exhibit B) is subject to binding arbitration. (Exhibit D, at 4). 7. To avoid the necessity of having to file the accompanying Petition to Compel Arhitration, both John T. Tsumura, Esq. and William C. Wilson, Esq. sent correspondence to Plaintiffs’ counsel requesting that Plaintiffs stipulate to arbitrate their claims pursuant to the Arbitration Agreement. Attached hereto and filed herewith as Exhibit E is a true and correct copy of Mr. Tsumura’s May 1, 2023, correspondence chain with Plaintiffs’ counsel, as well as Mr. Wilson’s May 10, 2023, correspondence chain with Plaintiffs’ counsel. 8. Plaintiffs’ counsel declined to stipulate to arbitrate Plaintiffs’ claims. Attached hereto and 10 filed herewith as Exhibit F is a true and correct copy of Plaintiffs’ counsel’s last electronic mail 11 communication to Mr. Tsumura and Mr. Wilson regarding the potential stipulation, dated May 10, 12 2023. 13 9. Defendants have filed their Petition to Compel Arbitration in the earliest stage of litigation. 14 As shown herein, there has been no delay in asserting Defendants’ rights to arbitrate pursuant to the 15 Arbitration A greement, or in filing this Petition to Compel Arbitration. 16 10. Defendants have not served, nor caused to have served, any written discovery or deposition 17 notices in this Superior Court action. 18 11. This matter does not yet have a trial date. The Court has also not yet conducted a Case 19 Management Conference. Additionally, no experts have been designated. Thus, for all the reasons 20 stated herein, the Arbitration Agreement is a valid, binding, and enforceable contract; it was neither 21 waived, rescinded, nor revoked. Furthermore, Plaintiffs have not suffered, and shall not suffer, undue 22 prejudice to have their claims arhitrated. 23 12. Attached hereto and filed herewith as Exhibit A is a true and correct copy of the Memory 24 Care Residence and Care Agreement. Ms. Cates’ authorized agent/legal representative’s, Barbara 25 Newton’s, signature and/or initials are included at various places throughout as the responsible party 26 for Ms. Lois Cates. 27 28 -3- DECLARATION OF NICHOLAS A. PRUKOP IN SUPPORT OF PETITION TO COMPEL ARBITRATION AND STAY PROCEEDINGS AND DISCOVERY BY DEFENDANTS 1 13. Mr. Tsumura consulted with Defendants, then caused his assistant to contact the Court for 2 the first available date on the Court’s calendar to hear Defendants’ Petition to Compel Arbitration. 3 || That date is September 21, 2023. 4 I declare under penalty of perjury under the laws of the State of California that the foregoing is 5 true and correct. 6 Executed on this 16th day of August, 2023, in San Diego, California. 7 ~a-- fi Nicholas A. Prukop, Esq. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 -4. DECLARATION OF NICHOLAS A. PRUKOP IN SUPPORT OF PETITION TO COMPEL ARBITRATION AND STAY PROCEEDINGS AND DISCOVERY BY DEFENDANTS Exhibit A Residence and Care Agreement Lo) S( Tote Memory Care Residence and Care Agreement This is the Residence and Care Agreement that describes the terms for Residence and Care at the Community, please read it carefully, after reviewing it, please sign, date and return the original to us at your earliest convenience. Please keep a copy for your records. Revised 10-25-18 Page 1 10780896.2 Rental Agreement Community Information ... Resident Information... Resident Representative's Information CORE SERVICES Table of Contents | BASIC SERVICES A Living Accommodations . 1 Residence:.......... 2 UOEINEESE 5 sezesssepsdsvaetecpeasiaedip sagt wart gee ooviswasdatinadonensacsduezecgrsendendatenddeeat 3 Furnishings: . Maintenance: Alterations: Common Facilities. Laundry.. Housekeeping... Personal Supplies Meals Planned Activities Transportation Emergency Response and Fire Protection. .............0.ccccccsceesecssseeereeseseeeee | Observation and Consultation... I PERSONAL ASSISTANCE AND CARE. A Memory Care Services Le ADDITIONAL SERVICES 10 List of additional items and services available at additional fee 10 IV. EXCLUDED HEALTH-RELATED SERVICES 10 Vv TERMS OF AGREEMENT 10 Vi. FEES 11 Revised 10-25-18 Page 2 10780896.2 Rental Agreement Monthly Fee 1 Community Fee 11 Adjustments to Fees or Services 12 Payment and Failure to Make Payments . 12 E Change of Level of Care 13 Vil. TRANSFER FROM THE COMMUNITY 13 A Transfer to a More Appropriate Level of Care. 13 B Substitution of Unit 14 Cc Voluntary Apartment Change. 14 VIIL. TERMINATION 14 A Termination by You 14 B. Termination by Us.. 14 Cc Resident Death 17 D. Refund Policy. 18 E Termination Due to Licensure Forfeiture or Change of Use 18 IX. YOUR PROPERTY RIGHTS AND OBLIGATIONS 18 A No Management or Property Interest 18 B Damage to Our Property.. 19 Cc Damage to Your Property 19 OTHER PERSONAL OBLIGATIONS 19 A Your Liability to Others.. 19 B Personal Affairs . 19 C. Private Duty Aides . 19 Xl MISCELLANEOUS 20 A Right of Entry 20 B Accuracy of Application Documents .. 20 Cc Examination of Records 20 Resident Handbook 20 Guest Visits and Communications . 21 Resident and Family Councils .... 21 Non- Smoking Policy. 22 Pet Policy 22 Revised 10-25-18 Page 3 10780896.2 Rental Agreement Motorized Cart... 22 Assignment 22 Licensing Surveys 22 Weapons/Firearms/Explosives Restrictions. 23 Personal Rights 23 Notices 23 Telephone Services 24 Grievances. 24 Entire Agreement 24 Waiver. 24 s Arbitration. 25 Appendix A.. 29 Appendix B 32 Appendix C 35 Appendix D Error! Bookmark not defined. Appendix E 40 Appendix F 41 Appendix G 46 Appendix H 47 Appendix 1... 48 Appendix J 60 Appendix K 62 Revised 10-25-18 Page 4 10780896.2 Rental Agre ment A residential care facility for the elder "ieansed by the California State Department of Social Services IS NOT ALLOWED TO PROVIDE 24-HOUR SKILLED NURSING yeni Gate Informatio: Name: The Village at Seven Oaks Assisted Living and Memory Care Address: 4301 Buena Vista Road, Bakersfield, CA 93311 RCFE License #: 157206891 Telephone #: (661) 837-1337 Licensee(s): Seven Oaks Assisted Living and Memory Care, LLC 7420 Bridgeport Road, Suite 105 Portland, OR 97224 (503) 443-1818 The Village at Seven Oaks AL MC, LLC 7420 Bridgeport Road, Suite 105 Portland, OR 97224 (503) 443-1818 Resident Information Name of Resident: ( O\ S Coa, les Social Security #: Birth Date: g c. Date of Admission: R esident Re; Tesenlative's Informatio: Resident's Representative Relationship: Aocliteor— ols - Address: GG JO [acto Gye Be wah Address: Telephone: Revised 10-25-18 Page 5 10780896.2 Rental Agreement THIS AGREEMENT (“Agreement”) is made on 5) ¥ , 20)4, between The Village at Seven Oaks AL MC, LLC, a California limited liability company (“Frontier”), as agent for The Village at Seven Oaks Assisted Living and Memory Care (referred to in this Agreement as “Community*) and gus Cotes (referred to in this Agreement as “you” or “Resident”). In the event that more than one individual is a party to this Agreement, they shall be collectively referred to as “you” or “Resident” and this Agreement shall be binding on them, jointly and severally. The Community is a licensed residential care facility for the elderly and dementia care community that has a dementia plan of operation available for review upon request. The Community is located at 4301 Buena Vista Road, Bakersfield, CA 93311, which provides residence, care and services to persons 62 years of age and older. Frontier manages and operates on a non-discriminatory basis and affords equal treatment and access to services to eligible persons regardless of race, color, religion, creed, gender, national origin, or ancestry. The Village at Seven Oaks Assisted Living and Memory Care does not discriminate and does not permit discrimination, including, but not limited to, bullying, abuse, or harassment, on the basis of actual or perceived sexual orientation, gender identity, gender expression, or HIV status, or based on association with another individual on account of that individual's actual or perceived sexual orientation, gender identity, gender expression, or HIV status. You may file a complaint with the Office of the State Long- Term Care Ombudsman (558) 224-9177 if you believe that you have experienced this kind of discrimination. You have applied for accommodations at the Community and your application has been accepted. The purpose of this Agreement is to provide a statement of the services that the Frontier will furnish to you at the Community, and the other legal obligations that the Frontier will assume. This Agreement also sets forth your legal obligations to the Owner, both financial and non-financial. Please note that as a residential care facility for the elderly, the Community is not permitted to use restraints on its residents, and the use of restraints is also inconsistent with our philosophy. We encourage our residents to participate in physical activities to the extent of their capabilities. Thus, falls and other personal injuries will occur from time to time. If you are not comfortable with this type of environment, we suggest that you consider a higher level of care. I BASIC SERVICES You will be provided with the following core services at the Community, subject to the terms of this Agreement. These services are included in your Monthly Fee unless otherwise indicated. A. Living Accommodations Revised 10-25-18 Page 6 10780896.2 Rental Agreement 1 Residence; You have chosen to live in unit # 5 (your “Unit") which is a: 1 Private Unit Dnared ewes Shared Unit You may live in your Unit on a month-to-month basis, subject to the terms of this Agreement and to the general policies of the Community, contained in the Resident Handbook and policies of the Community. 2 Utilities: > Your Unit will be furnished with water, electricity, garbage removal, heat and air conditioning, and basic cable. You will be responsible for telephone, internet services, and additional cable channels and packages which will be billed directly to you by the responsible company or companies. 8 Furnishings: You may furnish your Unit with your own furniture. If you choose not to provide your own furniture, we will arrange for an outside vendor to provide you with furniture. You will be billed directly by the outside vendor and will be responsible for payment yourself. You will be responsible for removing all of your furnishings when you vacate your Unit. Maintenance: We will perform all necessary maintenance and repairs of your Unit at our expense. However, you will be responsible for reimbursing us for any repairs not caused by normal wear and tear. Alterations: Any physical change to your Unit requires the prior written approval of the Executive Director, and shall be made at your own expense. If you obtain such approval, you will be responsible for restoring the original décor when your Unit is vacated, unless we specifically exempt you from this requirement in writing. Common Facilities: You will be entitled to share with all other residents of the Community the use of the common areas, including the bathrooms, dining room, living room and outdoor areas. Revised 10-25-18 Page 7 10780896.2 Rental Agreement B Laundry Linen services are included in the base rent. Personal laundry is available and will be charged as additional points to the resident's service plan. Housekeeping Weekly housekeeping services are provided in your Unit or in ~ accordance with the resident's service plan. Personal Supplies We assume that residents wish to provide their own supplies for personal care and hygiene. However, if you are unable to provide such supplies or choose not to provide them, we will supply you with personal items for a charge by an outside vendor (see Appendix A). Meals 1 Dining Unit. Three (3) nutritionally balanced meals and snacks will be served daily to residents in the dining room. These meals and snacks are included in your Monthly Fee. We will also accommodate Non-Concentrated Sweets (NCS) and No Added Salts (NAS) special diets, if prescribed by your physician 2 Tray Services. Tray services are not available. 3 Guests. You may invite guests to any meal, but we request at least two (2) hours’ advance notice so that proper accommodations can be made. There will be a fee for guest meals as provided in Appendix A. F Planned Activities We will provide a program of social, intellectual and recreational activities. You are welcome to participate in such activities as desired. G Transportation We will make available to resident's transportation to health care appointments (physician’s, dentist, etc.). Please note that if the resident's family and/or representative is unable to escort the resident for the transportation and entire duration of the health care appointment, we ask that the Community be notified at least 24 hours in advance of the scheduled appointment. In such cases, the Community will provide an escort for the resident and the resident Revised 10-25-18 Page 8 10780896,2 Rental Agreement will be billed an hourly rate of $30 (billed in % hour increments with a 1-hour minimum). H Emergency Response and Fire Protection. Your Unit will be equipped with an emergency call system, smoke detector and sprinkler system. The call system is monitored 24 hours per day to alert staff to emergencies and illnesses. In accordance with California law, there is on the premises and on duty at all times at least one staff member who is trained in CPR (cardiopulmonary resuscitation)and first aid. Our staff are trained to call 911 if an injury or other circumstance results in an imminent threat to a resident's health including, but not limited to, an apparent life-threatening medical crisis. Staff are not required to perform CPR, but in accordance with California law, we cannot prevent a staff member who is trained in CPR from administering it. Please notify us if you have an advance health care directive or POLST (physician orders for life-sustaining treatment) that contains information on your desires regarding life-sustaining treatment or intervention. Observation and Consultation The staff at the Community will observe your health status to identify your dietary, social and health care needs and will provide you with consultations regarding social and health-related issues. i. PERSONAL ASSISTANCE AND CARE A Memory Care Services 1 In accordance with your plan of care and applicable California law, we will provide you with the care and services necessary to enable you to attain and maintain the highest practicable level of physical, emotional, and social well-being, including, but not limited to, the following services (These services are included in your Monthly Fee). Assistance with personal activities of daily living Dressing Eating Toileting Bathing Grooming Mobility tasks, (Ambulating) Hygiene items of general use, such as toilet paper Assistance with Scheduling appointments to medical and dental services Revised 10-25-18 Page 9 10780896.2 Rental Agreement | Scheduled Transportation Days to medical and dental appointments k Laundry of linens (points are charged for personal laundry) I Clean bed and bath linens weekly, or as needed m Cleaning of resident's room When you applied for admission to the Community, we performed an assessment of your needs and determined with you the appropriate level of services for you. We will reassess you quarterly or upon a change of condition to determine the appropriate level of service that you require. A comprehensive description of our method for evaluating residents’ service needs and the current fee schedule for the various Levels of Care at the Community are set forth in Appendix A. These fees are subject to change as provided in Section VI.C below. As described in Section VI.E below, if you begin receiving a different level of care, the rate for the new level of care shall be charged immediately. Mil. ADDITIONAL SERVICES List of additional services available at additional fee 1 Respite Care (30-day minimum) 2 Beauty salon services (Outside Vendor) 3 Any other service that the Community may elect to offer in the future. The current fees for additional items and services at the Community are set forth in attached Appendix A and are subject to change as provided in Section V! below. IV. EXCLUDED HEALTH-RELATED SERVICES We shall not be responsible for furnishing or paying for any health care items or services not expressly included in this Agreement, including but not limited to home health, hospice, physicians’ services, nursing services, surgery, hospital care, private duty care or other care or equipment beyond our routine levels of staffing and equipment, treatment or examination of eyes or teeth, medications, medical supplies, vitamins, eyeglasses, contact lenses, hearing aids, orthopedic appliances, prosthetic devices, laboratory tests, x-ray services, toiletries and personal supplies not required to be provided under Section | above. V. TERMS OF AGREEMENT This agreement shall be in effect from a month to month, unless and until it is terminated as set forth in Section VIII below. Revised 10-25-18 Page 10 10780896.2 R ‘ental Agreement Vi. FEES A Monthly Fee Memory Care Charg Level 1 A\\ Level 2 vac Bvt Level 3 Level 4 Level 5 Other Additional Services TOTAL Monthly Fee 33500 If you begin occupying your Unit on a day after the first day of the calendar month, your Monthly Fee for the first month will be prorated accordingly. The Monthly Fee is payable in advance by the first (1°') day of each calendar month, and is considered delinquent if not received by the fifth (5"") day of the month. Your right to occupy and use your Unit and to receive services at the Community is contingent upon timely payment of the Monthly Fee and all other applicable charges and fees under this agreement. B Community Fee When the Resident signs this Agreement, the Resident shall give the Community a $4003,°Pnon-refundable community fee to cover refurbishing community amenities and common areas, apartments, and community improvements, etc. (Fee not applicable to State clients). The Community Fee is refundable in whole or in part under the following conditions: a The entire amount is refundable if you do not enter the Community, for any reason, before completion of the preadmission appraisal. If you do not enter the Community, for any reason, after the preadmission appraisal is conducted, you will be entitled to a refund of eighty percent (80%) of the balance after a five hundred-dollar ($500) fee is deducted. If this Agreement terminates and you leave the Community, for any reason, during the first month of residency, you will be Revised 10-25-18 Page 11 40780896.2 Rental Agreement entitled to a refund of eighty percent (80%) of the balance after a five hundred-dollar ($500) fee is deducted. If this Agreement terminates and you leave the Community, for any reason, during the second month of residency, you will be entitled to a refund of sixty percent (60%) of the balance after a five hundred-dollar ($500) fee is deducted. If this Agreement terminates and you leave the Community, for any reason, during the third month of residency, you will be entitled to a refund of forty percent (40%) of the balance after a five hundred-dollar ($500) fee is deducted. After your third month of residency, no portion of the Community Fee is refundable. Leaving from the Community is defined as moving from the Community and removing your furniture and all other personal belongings. Cc Adjustments to Fees or Services 1 Fees. We shall give sixty (60) days’ prior written notice to you of any change in the Monthly Fee, fees for levels of care, or in the charges for additional items and services. However, as described in Section VI.E, if you begin receiving a different level of care, the rate for the new level of care shall be charged immediately. We will give you written notice of a level of care rate increase within two (2) business days after providing services at the new level of care. In the event of a rate increase, we will include with the notice of the increase the reasons for the increase and a general summary of the additional costs that led to the increase. Services. We may modify the services provided under this Agreement upon sixty (60) days’ prior written notice, provided that the services do not fall below the standards established by the Department of Social Services. D Payment and Failure to Make Payments 1 You will be required to make all payments due to us in a timely manner and otherwise fulfill your financial obligations to us. We do not accept SSI/SSP eligible residents for admission to the Community. Payments should be made to: The Village at Seven Oaks Assisted Living and Memory Care Revised 10-25-18 Page 12 10780896.2 Rental Agreement Payment shall be made in a form of a check or money orde only. All payments should be delivered by U.S Mail or by hand to: The Village at Seven Oaks Assisted Living and Memory Care 4301 Buena Vista Road Bakersfield, CA 93311 If a payment is not received by the tenth (10th) of the calendar day, we will impose a late payment charge of $100.00 of your then-current Monthly Fee for each delinquent payment. We further reserve the right to charge, and you agree to pay, a non-sufficient fund charge of $35.00 for any returned payments. A monthly invoice will be sent to you by U.S. Mail or e-mail approximately seven (7) prior to the due date which will itemize any fees or charges that have incurred. E Change of Level of Care Our staff will perform a reassessment of your needs quarterly or upon a change of condition. If we determine that you need a different level of care than that which you are currently receiving, we will provide you and your representative, if applicable, with written notice of the change. You agree to change to a level of care appropriate to your needs. The rate for the new level of care shall apply immediately. Vil. TRANSFER FROM THE COMMUNITY A Transfer to a More Appropriate Level of Care 1 The Community is licensed as a residential care facility for the elderly and is not designed to provide higher levels of care, such as skilled nursing care. You may remain at the Community as long as you abide by the terms of this Agreement and doing so is permitted by applicable licensure laws and fire safety standards. The judgment of our staff, your care needs, and levels of functioning are consistent with those of other residents and with the level of staffing and services offered at the Community. Your presence creates a danger to yourself or others. If we determine that it is inappropriate for you to remain at the Community, you will be asked to move, and this Agreement will Revised 10-25-18 Page 13 10780896.2 Rental Agreement terminate in accordance with section VIII. If you do not move out under these circumstances, and we determine that it is necessary to provide you with one-on-one care in order to protect your health or safety or the health or safety of others, we will provide such care and you will be charged for such as specified in Appendix A. B Substitution of Unit We may need to substitute your Unit with another to comply with any law or lawful order of any authorized public official, or for any other reasonable purpose, as determined by us. We will make reasonable accommodations with respect to your preferences concerning apartment and roommate choices. We will provide you with thirty (30) days' written notice before substituting your Apartment, unless you agree to the request for a change, it is required to fill a vacant bed, or it is necessary due to an emergency. You agree to such apartment substitution and agree to pay the Monthly Fee applicable to the new apartment. c Voluntary Apartment Change. Your request for a change of apartment may be granted at our discretion. You will pay the then-applicable Monthly Fee for the new apartment beginning on your first day of occupancy. If you move on a day other than the first day of the month, any difference in rates between your current Apartment and the new apartment will be credited or debited to your account, as the case may be, on a pro rata basis. You will be responsible for all costs associated with the move, including an apartment transfer fee as noted in Appendix A. Vill. TERMINATION A Termination by You 1 You may terminate this agreement at any time, with or without cause, by giving us thirty (30) days’ prior written notice of termination. You will continue to be responsible for your Monthly Fee until the thirty (30) day period has expired. lf the Department of Social Services issues a relocation order, you will not be responsible for meeting this advance notice requirement. B Termination by Us 1 Upon Thirty (30) Days’ Notice. We may terminate this Agreement upon thirty (30) days’ written and verbal notice to you and your personal representative if any of the following events occur: Revised 10-25-18 Page 14 10780896,2 Rental Agreement Nonpayment of the rate for basic services (i.e., the Monthly Fee) within ten (10) days of the due date; Failure of you to comply with the state or local law after receiving written notice of the alleged violation; Failure of you to comply with general policies of the Community. If after admission, it is determined that you have a need not previously identified and a reappraisal has been conducted pursuant to section 87463 of the Title 22 of the California Code of Regulations, and we and the person who performs the reappraisal believe that the Community is not appropriate for you. For the full text of Section 87224(a) of Title 22 of the California Code of Regulations regarding Eviction Procedures, see Appendix L. Upon Three (3) Days' Notice. In addition, we may, upon obtaining prior written approval from the Department of Social Services, evict you upon three (3) days written notice to quit. The Department of Social Services may grant approval for the eviction upon a finding of good cause. Good cause exists if you are engaging in behavior which is a threat to the mental and/or physical health or safety of yourself or to the mental and/or physical health of others in the Community. Notice. If we terminate this agreement under Section VIII, you and your personal representatives (if any) shall receive a notice describing the reason for such termination, and we will send California Department of Social Services a written report of the termination within five (5) days after the termination. If you request, we will provide you with assistance in finding an alternative living arrangement. Appeal. If you wish to appeal a termination, you may do so by fequesting a review in writing to the Executive Director within ten (10) days following a thirty (30) day termination notice or within one (1) day following a three (3) day termination notice. The Executive Director will schedule a meeting with you and your representative(s) during which you can present reasons why the termination should not occur. The Executive Director will then make a final determination which will be provided to you in writing. Pre-Eviction Requirements. In orderto evict a resident who remains in his or her Apartment after the effective date of the termination, we Revised 10-25-18 Page 15 10780896.2 Rental Agreement must file an unlawful detainer action in superior court and receive a written judgment signed by the judge. If we pursue an unlawful