Privacy policy

Effective May 28, 2020

Your privacy is important to Trellis Research, Inc ("Trellis") and we go to great lengths to protect it. This Online Privacy Policy ("Privacy Policy") applies to the online collection of information via websites and mobile applications operated by Trellis.

Our website may contain links to sites maintained by others. This Privacy Policy does not reflect the privacy practices of those sites.

Highlights


What information do we collect and how is it used?

  • We collect information about our users in three ways:

    • Directly from the user (for example, when ordering a product, registering for an account or signing up for a newsletter),
    • From our web server logs, and
    • Through cookies.
  • We use the information primarily to deliver the information, resources, and services that are most relevant and helpful to you.
  • We do not sell the information you provide to any third party. We only disclose information when we believe in good faith that the law requires it.
    Trellis never sells any of our user information to third parties.

How do we protect your information?

  • We have implemented certain appropriate security measures to help protect your information from accidental loss and from unauthorized access, use, or disclosure.
  • We store the information about you in data centers with restricted access and appropriate monitoring.
  • We use intrusion detection and virus protection software.
  • Despite these measures, we cannot guarantee that unauthorized persons will always be unable to defeat our security measures.

Who has access to your information?

  • We do not sell, rent, or lease mailing lists or any other customer data to others. We do not make customer data available to any unaffiliated parties, other than approved agents and contractors of Trellis.
  • We may rely on some of our affiliates and agents for support of the services and products we offer; our affiliates are all required to preserve the confidentiality of any customer data they may have access to.
  • We do not disclose any customer data about your usage of our websites or mobile applications to unaffiliated third parties, except as necessary to service the account, to enforce the terms of use, to meet our obligations to content and technology providers, or as required by law. Trellis does not sell customer or user data.

How may your information be corrected, amended or deleted, or your preferences updated?

  • You may cancel your registration at any time through your settings.
  • If you do not want to receive information about our services and products, please utilize the "unsubscribe" mechanism within the communications that you receive from us.

Questions?

If you have any additional questions or concerns related to this statement and/or our practices, please contact us at your convenience or mail your request to Trellis at:If you have any additional questions or concerns related to this statement and/or our practices, please contact us at your convenience or mail your request to Trellis at:


Trellis Research Inc
2856 Colorado Blvd
Santa Monica, CA 90404



Full Privacy Policy


What information do we collect and how is it used?

We collect information about our users in three ways: directly from the user (for example, when ordering a product or subscribing to our platform, registering an account, or signing up for a newsletter), from our web server logs, and through cookies. We use the information primarily to provide you with a personalized Internet or mobile application experience that delivers the information, resources, and services that are most relevant and helpful to you. We do not share with others any of the information you provide, unless we say so in this Privacy Policy, or when we believe in good faith that the law requires it. Trellis never sells our user or customer data to third parties.

User Supplied Information

When you register for our services or subscribe to our platform, we ask you to provide some information, for example, your name, email address, payment card information, and/or certain additional categories of information resulting from use of our sites. We keep this information in a database for future reference, as needed. We may use certain information you provide to offer you our services and products that we believe may be of interest to you.

If you contact us for customer support, we may ask you to provide information about your computer or about the issues you are trying to resolve. This information is necessary to help us answer your questions. We may record your requests and our responses for quality control purposes.

We may also use the information we collect from you to provide, maintain, protect and improve the services, data, and products we provide. We may also use this information to develop new and/or additional services and products to enhance the overall quality of our company and products for our users.

Web Server Logs

When you visit our websites, we may track information about your visit and store that information in web server logs, which are records of the activities on our sites. Our servers automatically capture and save the information electronically. Examples of the information we may collect include:

  • Your unique Internet protocol (IP) address
  • The name of your unique Internet service provider (ISP)
  • The city, state, and country from which you access our sites
  • The kind of browser or computer you use
  • The number of links you select within our sites
  • The date and time of your visit
  • The web page from which you arrived to our sites
  • The pages you viewed on our sites
  • Certain searches/queries that you conducted via our sites

The information we collect in web server logs helps us administer our websites, analyze their usage, protect the sites and their content from inappropriate use, and improve the user's experience.

Cookies

In order to offer and provide a customized and personal service, we may use cookies to store and help track information about you. Cookies are simply small pieces of data that are sent to your browser from a web server and stored on your computer's hard drive. We use cookies to help remind us who you are and to help you navigate our sites during your visits. Cookies allow us to save passwords and preferences for you so you will not have to reenter them each time you visit.

The use of cookies is relatively standard. Most browsers are initially set up to accept cookies. However, if you prefer, you can set your browser to either notify you when you receive a cookie or to refuse to accept cookies. You should understand that some features of our sites may not function properly if you do not accept cookies.

Third Party Services

We may use services hosted by third parties such as Google Analytics and Mixpanel, to assist in providing our services and products and to help us understand our customers' use of our services and products. These services may collect information sent by your browser as part of a web page request, including your IP address or cookies. Please see "Cookies" in the section above for information on how you can control the use of cookies on your computer.

How do we protect your information?

We have implemented certain appropriate security measures to help protect your information from accidental loss and from unauthorized access, use or disclosure. Furthermore, we store the information about you in data centers with restricted access and appropriate monitoring, and we use a variety of technical security measures to secure your data, such as intrusion detection and virus protection software. However, despite these measures, we cannot guarantee that unauthorized persons will always be unable to defeat our security measures.

Who has access to your information?

We do not sell, rent, or lease mailing lists or any other customer data to others, and we do not make your information available to any unaffiliated parties, except as follows:

  • To our approved agents and/or contractors who may use it on our behalf or in connection with their relationship with us (for example, we may use third parties to help us with promotional campaigns).
  • As required by law, in a matter of public safety or policy, as needed in connection with the transfer of our business assets (for example, if we are acquired by another company), or if we believe in good faith that sharing the data is necessary to protect our rights or property.

We may rely on some of our affiliates for support of the services and products we offer. Our affiliates are all required to preserve the confidentiality of any information they may have access to.

We do not disclose any information about your usage of our websites or mobile applications to unaffiliated third parties, except as necessary to service your account, to enforce our terms of use, to meet our obligations to content and technology providers, or as required by law.

We may use anonymized statistics regarding usage for product development purposes, but we use those statistics in the aggregate without identifiable information about individual users.

Your access to some of our services and products may be password protected. We recommend that you refrain from disclosing your usernames and passwords to anyone. We also recommend that you sign out of your account or service at the end of each session. You may also wish to close your browser window when you have finished your work, especially if you share a computer with someone else or if you are using a computer in a public place like a library or Internet cafe.

How may your information be corrected, amended or deleted, or your preferences updated?

You may cancel your registration under settings. If you do not want to receive information about our services and products, please utilize the "unsubscribe" mechanism within the email communications that you receive from us.

Questions?

If you have any additional questions or concerns related to this statement and/or our practices, please contact us at your convenience or mail your request to Trellis Research Inc, at: 2856 Colorado Blvd, Santa Monica CA 90404

Public Records Policy

Please review our Public Records Policy to learn about the kinds of public records we may gather and make available.

Privacy Policy Changes

This Privacy Policy may be revised without notice. If our information practices change in a significant way, we will post the changes here.



California Consumer Privacy Act - Rights of California Consumers


Although Trellis does not meet the thresholds necessary for compliance with the California Consumer Privacy Act of 2018 (“CCPA”), we strive to comply with all applicable privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.

Personal Information vs. Publicly Available Information

The CCPA clearly states that “personal information” does not include publicly available information, and that “publicly available” means information that is "lawfully made available from federal, state, or local government records."

Please note that court records and other records published by state or federal courts, and any information contained therein, like the names of parties, attorneys, judges, and other information originally published by state and federal courts are NOT personal information and are not subject to the CCPA.

Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user or device (“personal information”) and . In particular, we may collect the following categories of personal information from consumers within the next twelve (12) months:

  • Identifiers.
    • Examples: A real name, alias, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
  • Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
    • Examples: A name, signature, address, telephone number, card number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories.
  • Internet, site, or other similar network activity.
    • Browsing history, search history, information on interactions with our website, application, or advertisements.
  • Geolocation data.
    • Physical location.
  • Professional or employment-related information.
    • Current or past job history.

We obtain the categories of personal information from the following categories of sources:

  • Directly from our clients or their agents. For example, from billing information that our clients provide to us related to the services for which they engage us.
  • Directly and indirectly from activity on our website (trellis.law). For example, from submissions through our website portal or website usage details collected automatically.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

  • To fulfill or meet the reason for which the information is provided. For example, if you provide us with personal information in order for us to charge your bank account for a Trellis subscription.
  • To provide you with information, products or services that you request from us.
  • To provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
  • To improve our website and present its contents to you.
  • For testing, research, analysis and product development.
  • As necessary or appropriate to protect the rights, property or safety of us, our clients, or others.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information (or as otherwise set forth in the CCPA).

Sharing Personal Information

In the preceding twelve (12) months, we may have shared some of the following categories of personal information with our service providers in order to provide our users with a better experience:

  • Identifiers.
    • Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
  • Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
    • Examples: A name, signature, address, telephone number, card number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories.

We disclose personal information for a business purpose to the following categories of third parties:

  • Our affiliates.
  • Service providers

Selling Personal Information

In the preceding twelve (12) months, Trellis has not sold ANY of our users’ personal information.

Your Rights and Choices

Although Trellis does not meet the threshold for compliance with the CCPA, we aim to comply with all CA privacy obligations. Specifically, the CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

You may request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your CCPA request, which includes verifying your identity, we will aim to disclose to you:

  • The categories of personal information and sources we collected about you.
  • The specific pieces of personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.

Deletion Request Rights

You may request that we delete any of your personal information that we have collected and retained, subject to certain exceptions. Once we receive and confirm your CCPA request, we will aim to delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Your Rights

Please email us at [email protected] for requests related to CCPA

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a CCPA request related to your personal information. You may also make a CCPA request on behalf of your minor child.

You may only make a CCPA request twice within a 12-month period. Your CCPA request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a CCPA request does not require you to create an account with us. We will only use personal information provided in a CCPA request to verify the requestor's identity or authority to make the request.

Response Timing and Format

We will endeavor to respond to your CCPA request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to the email associated with that account. If you do not have an account with us, we will deliver our written response electronically or by mail, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Again, personal information pursuant to the CCPA includes only your usage, login, and registration information on our site. Personal Information pursuant to the CCPA does NOT include information, including name or any other personally identifiable information, that may be found in the public court records which are available on our site. For more information on removing or masking information from publicly visible search results, please see below.

How do I get court records removed from the Trellis database?

Court records are NOT personal information or personally identifiable information. To have court records removed from Trellis database, you must have an order to seal from the court with jurisdiction over the matter. Trellis is not the arbiter of the public record and only your presiding judge can make the determination to seal records in a legal matter, whether pending or following final disposition. Trellis is committed to furthering access to public records and transparency in the US justice system. As publicly available information on our site is a matter of public record, published by court and government sites, and our legal industry customers rely on the accuracy of our records, Trellis is unable to remove publicly available trial court data or records from our internal site absent a court order sealing the public record. Please contact the applicable court for more information on motions to seal.

Can I get my name redacted from a record if I don’t have an Order to Seal?

As a courtesy, Trellis may redact individuals’ names from publicly visible court records upon request. If you would like to request the redaction of your full name from appearing in online search engine results, please click the “removal/redaction request” link at the bottom right hand corner of the url in which you would like information redacted.

Please note that redaction requests generally take a minimum of 48 hours for Trellis to review and approve. Once a redaction request has been reviewed and approved, the applicable information (ie individual’s name) will be redacted immediately and will no longer be visible within the specified public url. Please note that Google, and/or other search engines, may take up to 4-6 weeks to re-ingest the redacted url(s) during which time google (or other search engines) may continue to show search result previews which reference individuals names despite the fact that such information has already been redacted by Trellis. Please note that we do not control whether, or how long, Google (or other search engines) may continue to use a cached page within its search results preview. Trellis is not affiliated with Google or other search engines and does not control their timeline for ingesting and re-ingesting data. Again, Trellis does not have any control over the length of time a search engine relies on cached pages for their search results previews. These timelines are controlled by the search engines directly (ie Google). Please do not contact Trellis with questions related to why urls which have already been redacted by Trellis are still appearing within a search engine’s preview and/or search results page. Those questions need to be directed to the applicable search engine directly. Once Trellis has redacted your name from a publicly visible url, our courtesy redaction efforts are complete and further, or duplicative, requests will not be responded to.

How do I obtain an order to seal public records?

Trellis does not have discretion to determine whether specific public records or cases should be placed under seal. This is a determination that must be made by the court pursuant to a Motion to Seal. Rules related to Motions to Seal are governed by each state. Please see your states applicable rules for more information on bringing a Motion to Seal court records.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time.

Contact Information

If you have any questions about this notice, our Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at [email protected]

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