Preview
Mercury Energy
43 Lafayette St, Waterbury, CT 06708 (203)756-7284 HOD #1168
User Name: xfashley
Eo 14-Dec-2020 4:53 pm
Custt# 339003 Date Type: Posting Date
MS. STEPHANIE GREEN
106 AUGUSTA STREET Transactions from 10/16/2017 thru 07/15/2020
OAKVILLE, CT 06779 Current Balance: 1,442.56
Posting
Event Date Code Description Reference# TLS Units Ppu Amount “Balance
07/15/2020 182 Payment (VISA/MC) 71520 -200.00 1,442.56
02/13/2020 182 Payment (VISA/MC) 21320 -200.00 1,642.56
12/04/2019 182 Payment (VISA/MC) 120419 -200.00 1,842.56
10/07/2019 182 Payment (VISA/MC) 100719 -300.00 2,042.56
09/11/2019 182 Payment (VISA/MC) 91119 -300,00 2,342.56
06/24/2019 118 Late Fee 5467924 35.84 2,642.56
07/12/2019 130 State Sales Tax 21233 36.83 2,678.40
07/12/2019 227 Service Contract Credits 21233 -579.99 2,715.23
07/09/2019 182 Payment (VISA/MC) 70919 ~400.00 3,295.22
06/24/2019 118 Late Fee 5467924 35.84 3,695.22
04/27/2019 42 #2 Oil (Price Prot) 21465 Tank 1 167.00 2.689300 449.11 3,659.38
04/27/2019 2 #2 Fuel Oil 21465 Tank 1 55.70 2.689300 149.79 3,210.27
03/11/2019 182 Payment (VISA/MC) 31119 -300.00 3,060.48
02/23/2019 42 #2 Oil (Price Prot) 92498 Tank 1 150.00 2.628600 394.29 3,360.48
02/18/2019 91 Service Contract 21233 Service 1 616.82 2,966.19
02/10/2019 94 Service Parts 39429 Service 1 498.78 2,349.37
01/26/2019 42 #2 Oil (Price Prot) 505452 Tank 1 190.40 2.490500 474.19 1,850.59
01/31/2019 182 Payment (VISA/MC) 13119 -300.00 1,376.40
12/27/2018 94 Service Parts 12374 Service 1 317.99 1,676.40
12/27/2018 202 Competitive Allowance 0 -25.00 1,358.44
12/21/2018 42 #2 Oil (Price Prot) 505018 Tank 1 192.60 2.425800 467.21 1,383.41
12/14/2018 182 Payment (VISA/MC) 121418 300.00 916.20
11/09/2018 2 #2 Fuel Oil 501847 Tank 4 80.60 2.786500 224.59 1,216.20
11/08/2018 482 Payment (VISA/MC) 110818 ~600.00 991.61
10/30/2018 182 Payment (VISA/MC) 103018 -200.00 1,591.64
10/22/2018 118 Late Fee 5405214 23.24 1,791.64
10/16/2018 165 Program Fee 181016 119.00 1,768.37
09/22/2018 118 Late Fee 5397534 24.33 1,649.37
* The balance column reflects a running balance based on the transactions selected and order in which they are posted. Whenever the selection Page: 1
criteria include a date range, and the transactions involved have not been posted in event date order, the running balance shown here may differ
from other transaction history screens and documents.
User Name: xfashley le itansaction Report 14-Dec-2020 4:53 pm
Cust# 339003 Date Type: Posting Date
MS. STEPHANIE GREEN
106 AUGUSTA STREET Transactions from 10/16/2017 thru 07/15/2020
OAKVILLE, CT 06779 Current Balance: 1,442.56
Posting
Event Date Code Description Reference# TLS Units Ppu Amount “Balance
09/04/2018 182 Payment (VISA/MC) 90418 -200.00 1,625.04
08/23/2018 118 Late Fee 5389854 22.80 1,825.04
08/23/2018 113 Returned Check Charge 7191 20.00 1,802.24
08/23/2018 112 Returned Check 7191 300.00 1,782.24
08/03/2018 188 Payment (Manual) 7191 -300.00 1,482.24
07/24/2018 118 Late Fee 5382174 25.90 1,782.24
06/24/2018 118 Late Fee 5374469 4.32 1,756.34
04/28/2018 42 #2 Oil (Price Prot) 804136 Tank 1 71.10 2.259000 160.61 1,752.02
04/28/2018 2 #2 Fuel Oil 804136 Tank 1 107.30 2.747200 294.77 1,591.41
03/07/2018 42 #2 Oil (Price Prot) 602889 Tank 1 99.30 2.259000 224.32 1,296.64
02/21/2018 84 Transfer 703638 ~44.05 1,072.32
02/21/2018 84 Transfer 703638 -50.00 1,116.37
02/08/2018 42 #2 Oil (Price Prot) 602494 Tank 1 232.30 2.259000 524.77 1,166.37
02/06/2018 188 Payment (Manual) 7139 -316.93 641.60
12/30/2017 42 #2 Oil (Price Prot) 504388 Tank 1 188.20 2.259000 425.14 958.53
12/01/2017 94 Service Parts 3338 Service 1 211.64 533.39
11/20/2017 42 #2 Oil (Price Prot) 501448 Tank 1 109.10 2.269000 246.46 321.75
11/08/2017 182 Payment (VISA/MC) 110817 142,00 75.29
10/30/2017 94 Service Parts 7316 Service 1 105.29 217.29
10/16/2017 155 Program Fee 171016 112.00 112.00
Totals: Debits: 6,473.20
Credits: -5,030.64
Units: 1643.60 Net: 1,442.56
* The balance column reflects a running balance based on the transactions selected and order in which they are posted. Whenever the selection Page: 2
criteria include a date range, and the transactions involved have not been posted in event date order, the running balance shown here may differ
from other transaction history screens and documents.
oe Mercury Ene:
43 Lafayette St. Waterbury CT, 06708
Telephone: (203) 756 7284
$1-303006 HOD # 1168
You acknowledge receipt of the notice of Your Billing Rights set forth below. You understand that we will retain this
application whether or not it is approved.
Date: October 17, 2018
Customer Name: MS. STEPHANIE GREEN
Daytime Phone: (860) 274-4212 Evening Phone:
Address: 106 AUGUSTA STREET OAKVILLE, CT 06779
Delivery Address: ./106 Augusta St/./Oakville,CT 067791022/
Account Number 339003 Email: no@email.com
This Agreement covers your purchase of home heating oil from us under a CAPPED PRICE PROGRAM (the
“Agreement”), described below. The Capped Price set forth in this Agreement will be available until
10/27/2018. If you have not accepted this offer by signing and returning this Agreement by this date, the offer
to purchase home heating oil at the Capped Price set forth herein automatically expires and the Capped Price
set forth below will not be available. You will need to contact us for the current Capped Price that we are
offering at such later date.
‘D PRI RAM, You have elected our Capped Price Program, for the period from 10/16/2018
through 10/31/2019 (the “Pricing Period”), we will deliver up to 700 gallons of home heating oil to you at a
price not to exceed $2.899 per gallon, plus applicable taxes, plus a non refundable Capped Program Fee of
$119.00. The underlying wholesale cost of your Capped Price is based on the previous day's New Haven, CT -
Average Rack Price ("Rack Price"). Please note that this Rack Price, which changes daily, will be the basis
for determining your Capped Price on the date of delivery. If the Rack Price on the day of your delivery is
below the Rack Price on the date of this Agreement, which is 10/17/2018, then your price for the delivery will
be the Capped Price set forth above less the difference between the price of the Rack Price at the date of this
Agreement and the Rack Price on the day of your delivery. For example, if the Rack Price on the date of this
Agreement was $1.50 and the Rack Price was $1.40 on the day of your delivery, then you would be charged
$0.10 less than the Capped Price in this Agreement, or $2.899-$0.10 = $2.799 for your delivery. If the Rack
Price on the day of your delivery is above the Rack Price on the date of this Agreement, then your price for
the delivery will be the Capped Price. We have secured in advance, in accordance with Connecticut law, the
estimated amount of heating oil futures oil contracts or similar commitments to enable us to meet your needs
during the Pricing Period. The Capped Price set forth in this paragraph will expire at the earlier of the end of
the Pricing Period or when all of the Agreement gallons stated above are delivered to you, without further
notification to you, and subsequent deliveries to you will be charged at our Prevailing Retail Price for home
heating oil that is in effect at the time of delivery.
Capped Program Fee $119.00 Method of Payment : Enclose with signed agreement
By signing, you acknowledge that you have read and agree to the terms and conditions listed in this
Agreement. Terms of this Agreement are not valid until a fully executed and signed Agreement is returned to
our office.
IMPORTANT TERMS AND CONDITIONS OF THE SALE AND PURCHASE ARE SET FORTH BELOW
AND ARE PART OF THIS AGREEMENT.
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RETAIL HEATING OIL DELIVERY AND SERVICES AGREEMENT
Terms and Conditions
1. PARTIES: In this Agreement, the words “we,” “us” and “our” and “Seller” mean Mercury Energy. The
words “you,” “your” and “yours” mean every Buyer or Applicant.
2. DELIVERIES: Heating oil deliveries will be made to you on an automatic delivery basis at the pricing set
forth above, subject to these terms and conditions and those set forth above. You agree to accept each
delivery and to pay the full amount shown on each delivery invoice in full within thirty (30) days after the
heating oil is delivered to you, or if you are on 2 budget plan, in accordance with the terms of such plan. All
outstanding balances and charges must be paid in full before Buyer can participate in any program. You
agree to purchase your heating oil exclusively from us, maintain your account on automatic delivery and
remit all outstanding balances when due.
3. NON DELIVERY CONDITIONS: We will not be responsible for failure to deliver heating oil for any of
the following reasons: heating oil shortages, scarcity of labor, delay in deliveries by our suppliers, embargoes,
strikes, riots, accidents, disorders, Acts of God, acts of any types by any governmental authority, or for any
reason beyond our reasonable control. We will not be responsible for damages for failure to deliver heating
oil to vacant or unattended premises (in this Agreement, the term “vacant or unattended premises” means a
location at which no adult occupant is present for at least twenty-four (24) consecutive hours).
4, SERVICE CONTRACT: If you have a service contract with us, you will pay the invoice in full or cancel
the service contract within thirty (30) days of the invoice, or if you are on a budget plan, in accordance with
the terms of such plan.
5, BILLING AND SERVICE CHARGES: If you have not paid an invoice for heating oil, services and/or a
service contract in full within thirty (30) days, we will send you a statement (“Monthly Statement”) showing
the amount due for deliveries, service charges and other amount due for more than thirty (30) days. We will
charge you a $20.00 fee for all returned checks and returned Automated Clearing House transactions.
6. WHEN A LATE FEE WILL BE ADDED: If we do not receive payment in full of the NEW BALANCE on
your Monthly Statement on or before the PAYMENT DUE DATE, a LATE FEE will appear on your next
Monthly Statement and will be added to your NEW BALANCE on that MONTHLY STATEMENT.
7, LATE FEE: The LATE FEE is computed by a “Periodic Rate” of 1.5% per month, which is an ANNUAL
PERCENTAGE RATE OF 18%. We will figure the LATE FEE on your account by the Adjusted Balance
Method. In no event will the LATE FEE charge be more than the law allows.
8. HOW TO AVOID LATE FEE CHARGES: If we receive payment in full of the NEW BALANCE on your
Monthly Statement on or before the PAYMENT DUE DATE, no LATE FEE will be added to your Monthly
Statement.
9, COLLECTION COST; IRREGULAR PAYMENT AND DELAY OF ENFORCEMENT: If we hire a
collection agency or an attorney to collect your outstanding balance, you agree to pay, in addition to your
balance, all cost of collection as permitted by law, including without limitation, reasonable attorney’s fees and
court costs. We can accept late payment, partial payments or payments marked “payment in full” without
losing any of our rights under this Agreement. We can delay in enforcing our rights under this Agreement
without losing any of our rights under this Agreement.
10. CANCELLATION: If you cancel your account for any reason, remove your account from automatic
delivery, fail to make payment on time or otherwise breach any of the terms and conditions of this
Agreement, we may suspend service under this Agreement or terminate this Agreement with or without
4/6
notice and without further responsibility.
11. LIMITATION OF LIABILITY; WAIVER OF SUBROGATION: IN NO EVENT SHALL EITHER
PARTY BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT OR PUNITIVE DAMAGES
C(NCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR SAVINGS) HOWEVER CAUSED, EVEN IF
SUCH PARTY HAS BEEN ADVISED OR IS OTHERWISE AWARE OF THE POSSIBILITY OF SUCH
DAMAGES. To the extent any loss or damage is covered by insurance, the insured party waives any rights
of recovery (including any rights of subrogation) against the other party.
12. After the Pricing Period, either party may terminate this Agreement upon written notice, provided that
you will remain responsible for all purchases made by you before we receive notice of the cancellation. Any
gallons delivered to you after the Pricing Period has expired will be charged at our prevailing retail price for
home heating oil that is in effect at the time of delivery.
Your Billing Rights
This notice contains important information about rights and responsibilities under the Fair Credit Billing Act
NOTIFY US IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR BILL. If you think your bill is wrong,
or if you need more information about a transaction on your bill, write us on separate sheet at the address listed on
your bill as soon as possible. We must hear from you not later than sixty (60) days after we sent you the first bill on
which the error or problem appeared. You can telephone us, but doing so will not preserve your rights. In your
letter, give us the following information: (a) Your name and account number; (b) The dollar amount of the suspected
error; and (c) Describe the error and explain, if you can, why you believe there is an error. If you need more
information, describe the item you are unsure about.
YOUR RIGHTS AND OUR RESPONSIBILITIES AFTER WE RECEIVE YOUR WRITTEN NOTICE. We
must acknowledge your letter within thirty (30) days, unless we have corrected the error by then. Within ninety (90)
days ( sixty (60) days in Maryland), we must either correct the error or explain why we believe the bill was correct.
After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent. We can
continue to bill you for the amount you question, including LATE FEES, and we can apply any unpaid amount
against your credit limit. You do not have to pay any questioned amount while we are investigating but you are still
obligated to pay the parts of your bill that are not in question. If we find that we made a mistake on your bill, you
will not have to pay any LATE FEES related to any questioned amount. If we did not make a mistake, you may
have to pay LATE FEES, and you will have to make up any missed payments on the questioned amount. In either
case, we will send you a statement of the amount you owe and the date it is due. If you fail to pay the amount that
we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you and you write
to us within ten (10) days telling us that you still refuse to pay, we must tell anyone that we report you to that you
have a question about your bill. And we must tell you the name of anyone we reported you to. We must tell anyone
we report you to that the matter has been settled between us when it finally is. If we don’t follow these rules, we
can’t collect the first $50.00 ofthe questioned amount, even if your bill was correct.
Your Rights If You Are Dissatisfied With Your Credit Card Purchases. If you are dissatisfied with the goods or
services that you have purchased with your credit card, and you have tried in good faith to correct the problem with
the merchant, you may have the right not to pay the remaining amount due on the purchase. To use this right, all of
the following must be true: 1. The purchase must have been made in your home state or within 100 miles of your
current mailing address, and the purchase price must have been more than $50. 2. You must not yet have fully paid
for the purchase. If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in
writing at the address listed on your bill. While we investigate, the same rules apply to the disputed amount as
discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe
516
an amount and you do not pay, we may report you as delinquent.
If you have authorized us to pay your bill automatically with your credit card, savings or checking account, you can
stop the payment on any amount you think is wrong. To stop the payment your letter must reach us three (3)
business days before the automatic payment is scheduled to occur.
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43 Lafayette St Billing Statement Account Number: 005000339003
Waterbury, CT 06708
YOUR LOCAL (203) 756-7284 Billing Date: 4415/20 Account Balance: $1,442.56
HOP ENERGY MyMercuryEnergy.com
COMPANY!
$1-303006 Payment Due: Upon Receipt AMOUNT DUE: $1,442.56
getallseason comfort with HOP!
HOD # 1168
DATE REF # DESCRIPTION CREDITS CHARGES
Delivery Address: 106 Augusta St Oakville,CT 067791022 ee
sce i sais
Previous Balance $1,442.56
Total Due ais $1,442.56
‘ST A PARTOF3ALANCE IS PAST DUE.
YO!
__ WE TRUST THATYOUR FULL PAYMENT WILL ARRIVE SOON. THANK YOU.
To change delivery status, see terms on reverse side,
Tee
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Detach and return bottom stub with payment
Account Number Billing Date P; ayment Due
005000339003 11/18/20 Upon Receipt
Mercury Energy
43 Lafayette St
Waterbury, CT 06708 Amount Enclosed Check Number AMOUNT DUE
$s
$1,442.56
Check here for Change of Address.
Pay online at MyMercuryEnergy.com
or mail your payment to:
MS. STEPHANIE GREEN
106 AUGUSTA STREET Mercury Energy
OAKVILLE, CT 06779 PO Box 22182
New York, NY 10087-2182
MA TAUEU pelleted
page poet TUTE
22142 O0S000339003 OOOLY4eSb 9
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Customers wishing to go on or off automatic delivery must notify us by one of the following methods: send a certified letter to Mercury Energy at 43
Lafayette St, Waterbury, CT 06708, email us at mercuryenergycs@hopenergy.com, or sand a fax to (860)528-2241. This applies to non-contract
customers only,
The ‘Federal Truth-in-Lending* law requires that we set forth our credit practices and they are:
BILLING RIGHTS SUMMARY
Notify Us In Case of Errors or Questions About Your Bill
(fyou think your bill is wrong, or If you need more information about a transaction on your bill, write us on a separate sheet at the address shown on your
bill as soon as possible. We must hear from you no tater than 60 days after we send you the first bill on which the error appeared. You can telephone
us, but doing so will not preserve your rights. In your letter, give us the following information:
. Your name and account number
. ‘The dollar amount of the suspected error
. Describe the error and explain, if you can, why you believe there Is an error
. Ifyou need more information, describe the item you are unsure about
Please send all correspondence and inquiries to 43 Lafayette St, Waterbury, CT 06708.
Your Rights and Our Responsibilities After We Receive Your Written Notice
We must acknowledge your letter within 30 days, unless we have corrected the error by then. Within $0 days, we must elther correct the error ar explain
why we believe the bill was correct.
After we receive the letter, we cannot try to collect any amount you question, or report you as delinquent. We can continue to bill you for the amount you
question, including late fees, and we can apply any unpald amount against your credit limit, You do not have to pay any questioned amount while we are
Investigating, but you are still obligated to pay the parts of your bill that are not In question.
\fwe find that we made a mistake on your bill, you will not have to pay any late fees related to any questioned amount. If we didn't make a mistake, you
may have to pay late fees, and you will have to make up for any missed payments on the questioned amount. In either case, we will send you a
statement of the amount you owe and the date that It is due.
iyou fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you and you write to
us within ten days telling us that you still refuse to pay, we must tefl anyone we report you to that you have a question about your bill. And, we must tell
you the name of anyone we reported you to. We must tell anyone we report you to that the matter has been settled between us when it finally Is.
If we don't follow these rules, we can't collect the first $50.00 of the questioned amount, even if your bill was correct.
PAYMENT TERMS
Charge Customers: Payment is due within 25 days of receipt of notice.
Budget Customers: Budget Payments are due within 25 days of receipt of statement.
Account is considered past due after 25 days of biting date.
LATE PAYMENT CHARGE
We figure the LATE FEE on your account by applying a Periodic Rate of 1-1/2% per month [equivalent to an ANNUAL PERCENTAGE RATE of 18%] to
*Average Dally Bafance” of your account, excluding current purchases. To get the “Average Dally Balance’, we take the beginning batance of your
account each day and subtract any payments or credits and any unpald LATE FEE. We do not add In any new purchases, This gives us the dally
balance, Then we add all the dally balances for the billing cycle and divide the total by the number of days in the billing cycle. This give us the Average
Dally Balance,
+ In New York we figure late fees at 1.33% per month
CHANGE OF ADDRESS
Name(s):
Street Address:
Street Address:
City: State: Zip:
Telephone Number:
‘achee
Preview
Mercury Energy 43 Lafayette St, Waterbury, CT 06708 (203)756-7284 HOD #1168 User Name: xfashley Eo 14-Dec-2020 4:53 pm Custt# 339003 Date Type: Posting Date MS. STEPHANIE GREEN 106 AUGUSTA STREET Transactions from 10/16/2017 thru 07/15/2020 OAKVILLE, CT 06779 Current Balance: 1,442.56 Posting Event Date Code Description Reference# TLS Units Ppu Amount “Balance 07/15/2020 182 Payment (VISA/MC) 71520 -200.00 1,442.56 02/13/2020 182 Payment (VISA/MC) 21320 -200.00 1,642.56 12/04/2019 182 Payment (VISA/MC) 120419 -200.00 1,842.56 10/07/2019 182 Payment (VISA/MC) 100719 -300.00 2,042.56 09/11/2019 182 Payment (VISA/MC) 91119 -300,00 2,342.56 06/24/2019 118 Late Fee 5467924 35.84 2,642.56 07/12/2019 130 State Sales Tax 21233 36.83 2,678.40 07/12/2019 227 Service Contract Credits 21233 -579.99 2,715.23 07/09/2019 182 Payment (VISA/MC) 70919 ~400.00 3,295.22 06/24/2019 118 Late Fee 5467924 35.84 3,695.22 04/27/2019 42 #2 Oil (Price Prot) 21465 Tank 1 167.00 2.689300 449.11 3,659.38 04/27/2019 2 #2 Fuel Oil 21465 Tank 1 55.70 2.689300 149.79 3,210.27 03/11/2019 182 Payment (VISA/MC) 31119 -300.00 3,060.48 02/23/2019 42 #2 Oil (Price Prot) 92498 Tank 1 150.00 2.628600 394.29 3,360.48 02/18/2019 91 Service Contract 21233 Service 1 616.82 2,966.19 02/10/2019 94 Service Parts 39429 Service 1 498.78 2,349.37 01/26/2019 42 #2 Oil (Price Prot) 505452 Tank 1 190.40 2.490500 474.19 1,850.59 01/31/2019 182 Payment (VISA/MC) 13119 -300.00 1,376.40 12/27/2018 94 Service Parts 12374 Service 1 317.99 1,676.40 12/27/2018 202 Competitive Allowance 0 -25.00 1,358.44 12/21/2018 42 #2 Oil (Price Prot) 505018 Tank 1 192.60 2.425800 467.21 1,383.41 12/14/2018 182 Payment (VISA/MC) 121418 300.00 916.20 11/09/2018 2 #2 Fuel Oil 501847 Tank 4 80.60 2.786500 224.59 1,216.20 11/08/2018 482 Payment (VISA/MC) 110818 ~600.00 991.61 10/30/2018 182 Payment (VISA/MC) 103018 -200.00 1,591.64 10/22/2018 118 Late Fee 5405214 23.24 1,791.64 10/16/2018 165 Program Fee 181016 119.00 1,768.37 09/22/2018 118 Late Fee 5397534 24.33 1,649.37 * The balance column reflects a running balance based on the transactions selected and order in which they are posted. Whenever the selection Page: 1 criteria include a date range, and the transactions involved have not been posted in event date order, the running balance shown here may differ from other transaction history screens and documents. User Name: xfashley le itansaction Report 14-Dec-2020 4:53 pm Cust# 339003 Date Type: Posting Date MS. STEPHANIE GREEN 106 AUGUSTA STREET Transactions from 10/16/2017 thru 07/15/2020 OAKVILLE, CT 06779 Current Balance: 1,442.56 Posting Event Date Code Description Reference# TLS Units Ppu Amount “Balance 09/04/2018 182 Payment (VISA/MC) 90418 -200.00 1,625.04 08/23/2018 118 Late Fee 5389854 22.80 1,825.04 08/23/2018 113 Returned Check Charge 7191 20.00 1,802.24 08/23/2018 112 Returned Check 7191 300.00 1,782.24 08/03/2018 188 Payment (Manual) 7191 -300.00 1,482.24 07/24/2018 118 Late Fee 5382174 25.90 1,782.24 06/24/2018 118 Late Fee 5374469 4.32 1,756.34 04/28/2018 42 #2 Oil (Price Prot) 804136 Tank 1 71.10 2.259000 160.61 1,752.02 04/28/2018 2 #2 Fuel Oil 804136 Tank 1 107.30 2.747200 294.77 1,591.41 03/07/2018 42 #2 Oil (Price Prot) 602889 Tank 1 99.30 2.259000 224.32 1,296.64 02/21/2018 84 Transfer 703638 ~44.05 1,072.32 02/21/2018 84 Transfer 703638 -50.00 1,116.37 02/08/2018 42 #2 Oil (Price Prot) 602494 Tank 1 232.30 2.259000 524.77 1,166.37 02/06/2018 188 Payment (Manual) 7139 -316.93 641.60 12/30/2017 42 #2 Oil (Price Prot) 504388 Tank 1 188.20 2.259000 425.14 958.53 12/01/2017 94 Service Parts 3338 Service 1 211.64 533.39 11/20/2017 42 #2 Oil (Price Prot) 501448 Tank 1 109.10 2.269000 246.46 321.75 11/08/2017 182 Payment (VISA/MC) 110817 142,00 75.29 10/30/2017 94 Service Parts 7316 Service 1 105.29 217.29 10/16/2017 155 Program Fee 171016 112.00 112.00 Totals: Debits: 6,473.20 Credits: -5,030.64 Units: 1643.60 Net: 1,442.56 * The balance column reflects a running balance based on the transactions selected and order in which they are posted. Whenever the selection Page: 2 criteria include a date range, and the transactions involved have not been posted in event date order, the running balance shown here may differ from other transaction history screens and documents. oe Mercury Ene: 43 Lafayette St. Waterbury CT, 06708 Telephone: (203) 756 7284 $1-303006 HOD # 1168 You acknowledge receipt of the notice of Your Billing Rights set forth below. You understand that we will retain this application whether or not it is approved. Date: October 17, 2018 Customer Name: MS. STEPHANIE GREEN Daytime Phone: (860) 274-4212 Evening Phone: Address: 106 AUGUSTA STREET OAKVILLE, CT 06779 Delivery Address: ./106 Augusta St/./Oakville,CT 067791022/ Account Number 339003 Email: no@email.com This Agreement covers your purchase of home heating oil from us under a CAPPED PRICE PROGRAM (the “Agreement”), described below. The Capped Price set forth in this Agreement will be available until 10/27/2018. If you have not accepted this offer by signing and returning this Agreement by this date, the offer to purchase home heating oil at the Capped Price set forth herein automatically expires and the Capped Price set forth below will not be available. You will need to contact us for the current Capped Price that we are offering at such later date. ‘D PRI RAM, You have elected our Capped Price Program, for the period from 10/16/2018 through 10/31/2019 (the “Pricing Period”), we will deliver up to 700 gallons of home heating oil to you at a price not to exceed $2.899 per gallon, plus applicable taxes, plus a non refundable Capped Program Fee of $119.00. The underlying wholesale cost of your Capped Price is based on the previous day's New Haven, CT - Average Rack Price ("Rack Price"). Please note that this Rack Price, which changes daily, will be the basis for determining your Capped Price on the date of delivery. If the Rack Price on the day of your delivery is below the Rack Price on the date of this Agreement, which is 10/17/2018, then your price for the delivery will be the Capped Price set forth above less the difference between the price of the Rack Price at the date of this Agreement and the Rack Price on the day of your delivery. For example, if the Rack Price on the date of this Agreement was $1.50 and the Rack Price was $1.40 on the day of your delivery, then you would be charged $0.10 less than the Capped Price in this Agreement, or $2.899-$0.10 = $2.799 for your delivery. If the Rack Price on the day of your delivery is above the Rack Price on the date of this Agreement, then your price for the delivery will be the Capped Price. We have secured in advance, in accordance with Connecticut law, the estimated amount of heating oil futures oil contracts or similar commitments to enable us to meet your needs during the Pricing Period. The Capped Price set forth in this paragraph will expire at the earlier of the end of the Pricing Period or when all of the Agreement gallons stated above are delivered to you, without further notification to you, and subsequent deliveries to you will be charged at our Prevailing Retail Price for home heating oil that is in effect at the time of delivery. Capped Program Fee $119.00 Method of Payment : Enclose with signed agreement By signing, you acknowledge that you have read and agree to the terms and conditions listed in this Agreement. Terms of this Agreement are not valid until a fully executed and signed Agreement is returned to our office. IMPORTANT TERMS AND CONDITIONS OF THE SALE AND PURCHASE ARE SET FORTH BELOW AND ARE PART OF THIS AGREEMENT. 3/6 RETAIL HEATING OIL DELIVERY AND SERVICES AGREEMENT Terms and Conditions 1. PARTIES: In this Agreement, the words “we,” “us” and “our” and “Seller” mean Mercury Energy. The words “you,” “your” and “yours” mean every Buyer or Applicant. 2. DELIVERIES: Heating oil deliveries will be made to you on an automatic delivery basis at the pricing set forth above, subject to these terms and conditions and those set forth above. You agree to accept each delivery and to pay the full amount shown on each delivery invoice in full within thirty (30) days after the heating oil is delivered to you, or if you are on 2 budget plan, in accordance with the terms of such plan. All outstanding balances and charges must be paid in full before Buyer can participate in any program. You agree to purchase your heating oil exclusively from us, maintain your account on automatic delivery and remit all outstanding balances when due. 3. NON DELIVERY CONDITIONS: We will not be responsible for failure to deliver heating oil for any of the following reasons: heating oil shortages, scarcity of labor, delay in deliveries by our suppliers, embargoes, strikes, riots, accidents, disorders, Acts of God, acts of any types by any governmental authority, or for any reason beyond our reasonable control. We will not be responsible for damages for failure to deliver heating oil to vacant or unattended premises (in this Agreement, the term “vacant or unattended premises” means a location at which no adult occupant is present for at least twenty-four (24) consecutive hours). 4, SERVICE CONTRACT: If you have a service contract with us, you will pay the invoice in full or cancel the service contract within thirty (30) days of the invoice, or if you are on a budget plan, in accordance with the terms of such plan. 5, BILLING AND SERVICE CHARGES: If you have not paid an invoice for heating oil, services and/or a service contract in full within thirty (30) days, we will send you a statement (“Monthly Statement”) showing the amount due for deliveries, service charges and other amount due for more than thirty (30) days. We will charge you a $20.00 fee for all returned checks and returned Automated Clearing House transactions. 6. WHEN A LATE FEE WILL BE ADDED: If we do not receive payment in full of the NEW BALANCE on your Monthly Statement on or before the PAYMENT DUE DATE, a LATE FEE will appear on your next Monthly Statement and will be added to your NEW BALANCE on that MONTHLY STATEMENT. 7, LATE FEE: The LATE FEE is computed by a “Periodic Rate” of 1.5% per month, which is an ANNUAL PERCENTAGE RATE OF 18%. We will figure the LATE FEE on your account by the Adjusted Balance Method. In no event will the LATE FEE charge be more than the law allows. 8. HOW TO AVOID LATE FEE CHARGES: If we receive payment in full of the NEW BALANCE on your Monthly Statement on or before the PAYMENT DUE DATE, no LATE FEE will be added to your Monthly Statement. 9, COLLECTION COST; IRREGULAR PAYMENT AND DELAY OF ENFORCEMENT: If we hire a collection agency or an attorney to collect your outstanding balance, you agree to pay, in addition to your balance, all cost of collection as permitted by law, including without limitation, reasonable attorney’s fees and court costs. We can accept late payment, partial payments or payments marked “payment in full” without losing any of our rights under this Agreement. We can delay in enforcing our rights under this Agreement without losing any of our rights under this Agreement. 10. CANCELLATION: If you cancel your account for any reason, remove your account from automatic delivery, fail to make payment on time or otherwise breach any of the terms and conditions of this Agreement, we may suspend service under this Agreement or terminate this Agreement with or without 4/6 notice and without further responsibility. 11. LIMITATION OF LIABILITY; WAIVER OF SUBROGATION: IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT OR PUNITIVE DAMAGES C(NCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR SAVINGS) HOWEVER CAUSED, EVEN IF SUCH PARTY HAS BEEN ADVISED OR IS OTHERWISE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. To the extent any loss or damage is covered by insurance, the insured party waives any rights of recovery (including any rights of subrogation) against the other party. 12. After the Pricing Period, either party may terminate this Agreement upon written notice, provided that you will remain responsible for all purchases made by you before we receive notice of the cancellation. Any gallons delivered to you after the Pricing Period has expired will be charged at our prevailing retail price for home heating oil that is in effect at the time of delivery. Your Billing Rights This notice contains important information about rights and responsibilities under the Fair Credit Billing Act NOTIFY US IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR BILL. If you think your bill is wrong, or if you need more information about a transaction on your bill, write us on separate sheet at the address listed on your bill as soon as possible. We must hear from you not later than sixty (60) days after we sent you the first bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights. In your letter, give us the following information: (a) Your name and account number; (b) The dollar amount of the suspected error; and (c) Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure about. YOUR RIGHTS AND OUR RESPONSIBILITIES AFTER WE RECEIVE YOUR WRITTEN NOTICE. We must acknowledge your letter within thirty (30) days, unless we have corrected the error by then. Within ninety (90) days ( sixty (60) days in Maryland), we must either correct the error or explain why we believe the bill was correct. After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent. We can continue to bill you for the amount you question, including LATE FEES, and we can apply any unpaid amount against your credit limit. You do not have to pay any questioned amount while we are investigating but you are still obligated to pay the parts of your bill that are not in question. If we find that we made a mistake on your bill, you will not have to pay any LATE FEES related to any questioned amount. If we did not make a mistake, you may have to pay LATE FEES, and you will have to make up any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date it is due. If you fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you and you write to us within ten (10) days telling us that you still refuse to pay, we must tell anyone that we report you to that you have a question about your bill. And we must tell you the name of anyone we reported you to. We must tell anyone we report you to that the matter has been settled between us when it finally is. If we don’t follow these rules, we can’t collect the first $50.00 ofthe questioned amount, even if your bill was correct. Your Rights If You Are Dissatisfied With Your Credit Card Purchases. If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. To use this right, all of the following must be true: 1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. 2. You must not yet have fully paid for the purchase. If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at the address listed on your bill. While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe 516 an amount and you do not pay, we may report you as delinquent. If you have authorized us to pay your bill automatically with your credit card, savings or checking account, you can stop the payment on any amount you think is wrong. To stop the payment your letter must reach us three (3) business days before the automatic payment is scheduled to occur. A OR i ened) ignature Pesess Stephanie Oreen [Gustomer); Naiie|(please|prinityy L0-d3 ale Pm ashi? Compaity: ature Date nt. on Di ‘or of Admin ro 6/6 MG STF WTSey Mercury Energy PEN PNS Xe 1515) fog eS} 43 Lafayette St Gas Waterbury, CT 06708 ay Ta mi cor. \i=1 4) coe} aT Sat ct MS. STEPHANIE GREEN Sees 106 AUGUSTA STREET OAKVILLE, CT 06779 COS St to} me) U) eerovers leds iis be} Mercury Energy UXetetel el th SUE sS e 43 Lafayette St Billing Statement Account Number: 005000339003 Waterbury, CT 06708 YOUR LOCAL (203) 756-7284 Billing Date: 4415/20 Account Balance: $1,442.56 HOP ENERGY MyMercuryEnergy.com COMPANY! $1-303006 Payment Due: Upon Receipt AMOUNT DUE: $1,442.56 getallseason comfort with HOP! HOD # 1168 DATE REF # DESCRIPTION CREDITS CHARGES Delivery Address: 106 Augusta St Oakville,CT 067791022 ee sce i sais Previous Balance $1,442.56 Total Due ais $1,442.56 ‘ST A PARTOF3ALANCE IS PAST DUE. YO! __ WE TRUST THATYOUR FULL PAYMENT WILL ARRIVE SOON. THANK YOU. To change delivery status, see terms on reverse side, Tee ee ee a Tae ee ee STS ee ee Ee ee 7 SSCS tee eee ee 7 Tae Tae Detach and return bottom stub with payment Account Number Billing Date P; ayment Due 005000339003 11/18/20 Upon Receipt Mercury Energy 43 Lafayette St Waterbury, CT 06708 Amount Enclosed Check Number AMOUNT DUE $s $1,442.56 Check here for Change of Address. Pay online at MyMercuryEnergy.com or mail your payment to: MS. STEPHANIE GREEN 106 AUGUSTA STREET Mercury Energy OAKVILLE, CT 06779 PO Box 22182 New York, NY 10087-2182 MA TAUEU pelleted page poet TUTE 22142 O0S000339003 OOOLY4eSb 9 00000 1NNNNNY Customers wishing to go on or off automatic delivery must notify us by one of the following methods: send a certified letter to Mercury Energy at 43 Lafayette St, Waterbury, CT 06708, email us at mercuryenergycs@hopenergy.com, or sand a fax to (860)528-2241. This applies to non-contract customers only, The ‘Federal Truth-in-Lending* law requires that we set forth our credit practices and they are: BILLING RIGHTS SUMMARY Notify Us In Case of Errors or Questions About Your Bill (fyou think your bill is wrong, or If you need more information about a transaction on your bill, write us on a separate sheet at the address shown on your bill as soon as possible. We must hear from you no tater than 60 days after we send you the first bill on which the error appeared. You can telephone us, but doing so will not preserve your rights. In your letter, give us the following information: . Your name and account number . ‘The dollar amount of the suspected error . Describe the error and explain, if you can, why you believe there Is an error . Ifyou need more information, describe the item you are unsure about Please send all correspondence and inquiries to 43 Lafayette St, Waterbury, CT 06708. Your Rights and Our Responsibilities After We Receive Your Written Notice We must acknowledge your letter within 30 days, unless we have corrected the error by then. Within $0 days, we must elther correct the error ar explain why we believe the bill was correct. After we receive the letter, we cannot try to collect any amount you question, or report you as delinquent. We can continue to bill you for the amount you question, including late fees, and we can apply any unpald amount against your credit limit, You do not have to pay any questioned amount while we are Investigating, but you are still obligated to pay the parts of your bill that are not In question. \fwe find that we made a mistake on your bill, you will not have to pay any late fees related to any questioned amount. If we didn't make a mistake, you may have to pay late fees, and you will have to make up for any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date that It is due. iyou fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you and you write to us within ten days telling us that you still refuse to pay, we must tefl anyone we report you to that you have a question about your bill. And, we must tell you the name of anyone we reported you to. We must tell anyone we report you to that the matter has been settled between us when it finally Is. If we don't follow these rules, we can't collect the first $50.00 of the questioned amount, even if your bill was correct. PAYMENT TERMS Charge Customers: Payment is due within 25 days of receipt of notice. Budget Customers: Budget Payments are due within 25 days of receipt of statement. Account is considered past due after 25 days of biting date. LATE PAYMENT CHARGE We figure the LATE FEE on your account by applying a Periodic Rate of 1-1/2% per month [equivalent to an ANNUAL PERCENTAGE RATE of 18%] to *Average Dally Bafance” of your account, excluding current purchases. To get the “Average Dally Balance’, we take the beginning batance of your account each day and subtract any payments or credits and any unpald LATE FEE. We do not add In any new purchases, This gives us the dally balance, Then we add all the dally balances for the billing cycle and divide the total by the number of days in the billing cycle. This give us the Average Dally Balance, + In New York we figure late fees at 1.33% per month CHANGE OF ADDRESS Name(s): Street Address: Street Address: City: State: Zip: Telephone Number: ‘achee