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Filing # 190056482 E-Filed 01/18/2024 04:40:53 PM
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AV Homes is a national leader in real estate
development with celebrated and sought-after
communities across the nation. While we're
proud of the industry awards and accolades we
have earned over the years, we take the
greatest pride in creating communities that
embody a commitment to excellence,
a steadfast focus on value and a sense of
comfort for those who choose to make our
communities their home.
We're more than your builder.
We're your partner.
ROH-EMERALD-012451
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REGULAR MAINTENANCE SCHEDULE
MONTHLY
e HVAC Air Handler - Inspect filters for dust. Clean and replace filters as needed.
e Plumbing - Check under kitchen and bathroom cabinets for leaks. Check the area around
the water heater for leaks.
Kitchen Exhaust Fan - Remove and clean the filter. Run the filters through a dishwasher.
Clean accumulated grease deposits from the fan housing.
Faucet Aerators - Check for proper flow of water. If the flow is reduced, clean the aerator
screens. During the first two (2) months, the faucet aerators could require more frequent
cleaning.
EVERY TWO MONTHS (OR AS NEEDED)
e Cabinets — Refer to the manufacturer's maintenance and care information for the products
recommended to clean and preserve the finish of your cabinets.
Exterior Doors - Lubricate hinges and locks if required with recommended lubricant.
Inspect finish for cracks and peeling. Use touch-up paint where required.
EVERY THREE MONTHS (OR AS NEEDED)
e Exterior Finishes - Inspect for peeling and integrity of surfaces.
e Windows - Check for proper operation and check that the weep holes are not clogged.
Use only a small amount of a silicone spray to lubricate as needed.
Interior Doors - Lubricate hinges.
Garage Door - Lubricate hardware. Inspect mechanism for free travel. Do not try to make
adjustments. If adjustments are needed during the first year, send our Builder a request for
service. Beyond the one year warranty, contact a professional garage door service.
Laminate Countertop - Apply wax to laminate counter seams to prevent swelling —
especially near sinks.
EVERY SIX MONTHS (OR AS NEEDED)
e Gates - Inspect for peeling and reseal as required.
e Kitchen Tile Grout - Inspect for loose or missing grout. Re-grout if necessary. Re-caulk the
edge of the backsplash, if necessary.
Tiled Areas - Inspect caulked areas for missing or damaged caulking. Re-caulk if necessary.
ROH-EMERALD-012452
Shower Doors - Inspect for proper fit. Adjust if necessary. Inspect caulking and re-caulk if
necessary.
Tub Enclosures - Inspect for proper fit. Adjust if necessary. Inspect caulking and re-caulk if
necessary.
Front Doors - Repaint if necessary, using a latex paint. Consult your Homeowner's
Association regulations before you change the exterior paint color of your doors. For stain-
finished doors, re-varnish with a good quality varnish as necessary.
Gutters (if you have them installed) - Clean debris from gutters every six (6) months and
after storms.
Full HVAC system - We highly recommend you establish a maintenance agreement with a
licensed and insured HVAC company. That agreement should include an annual inspection
and servicing of your entire system.
EVERY 12 MONTHS (OR AS NEEDED)
® Carpet - Clean per manufacturer's recommendation. See the notes and suggestions under
the Maintenance & Care section.
Exterior Paint - Inspect for cracked and peeling paint. Repair and repaint if necessary.
Consult your Homeowner's Association regulations before you change the exterior paint
colors. Southern and western exposures are especially subject to peeling and cracking.
Inspect these areas twice each year. Repaint as necessary. French and wood doors should
be repainted annually.
Roof - Inspect for damaged tiles and/or damage to any flat roof membranes after storms
and high winds. An annual inspection by a roofing professional is recommended. Concrete
roof tiles can be easily broken. Avoid walking on the roof tiles whenever possible.
ROH-EMERALD-01 2453,
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MAINTENANCE AND CARE
Your new home is equipped with a high quality HVAC (heating ventilation and cooling) system
that complies with local and state energy codes. The rated capacity of your system has been
sized to accommodate the heating and cooling loads of your new home. With proper care,
the system will provide many years of enjoyable, dependable service. Please read the
instructions provided by the manufacturer and become familiar with the use of both the
heating and cooling cycles before you use them.
Your heating and air conditioning systems can play an important role in “settling in” during
your first year after you move in. By maintaining an even temperature, you can minimize the
contraction and expansion of the materials in your home. In addition, the following
suggestions are intended to assist you in getting the maximum usage and enjoyment from
your heating and cooling system:
e Change filters as needed or according to the manufacturer's directions. In areas with heavy
dust and higher usage, more frequent changes, perhaps every 30-45 days may be in order.
Fresh filters can significantly reduce operating costs and will prolong the life of your
system. We highly recommend an inspection by an HVAC professional every year.
However, you should dust all registers and vents to assure proper flow of air every six
months or as needed.
Flush condensate drain at air handler closet quarterly with 1-part vinegar, 3-parts water.
This will help minimize microbial growth within the drain line and keep it draining clear to
the outside.
Check the operation of your system well in advance of peak operating seasons. Notify the
appropriate trade contractor of problems before seasonal service demands are the
greatest.
Keep all vents and registers clean and free of dust, cobwebs and debris.
Keep plants and grass trimmed well away from the outdoor unit.
TROUBLESHOOTING
e If any of the heating systems are not working properly, make sure the thermostat is set to a
temperature higher than the room air. Check that the appropriate circuit breaker is in the
ON position. If you are unable to find a solution, please contact a licensed A/C
professional for service.
If your cooling system is continually running, which it may do on particularly hot days,
check to see that your thermostat is set to no more than about 25 degrees Fahrenheit
below peak outside air temperature. Your cooling system is designed to cool your house
to about 18-22 degrees Fahrenheit below the outside air temperature and unit capacities
are determined by square footage of your home.
ROH-EMERALD-01 2454
HVAC WARRANTY PERIOD: ONE YEAR AFTER CLOSING
AV Homes warrants that the heating and air conditioning systems that are included in the
selling price of the home were installed in accordance with good heating and air conditioning
practices. We also warrant that they meet inspection standards and that they will operate
properly in the original finished rooms of the home, considering its architectural style and
other design features. Duct work is covered for two years under your Systems Warranty.
*ROH-branded homes extend the workmanship and materials warranty for HVAC systems to
two full years.
Exceptions: We do not cover the heat pump, gas fired furnace, air conditioning (cooling) unit
or any other portion of the heating or cooling systems which are not part of the structural
components of your home or which carry express warranties by the manufacturer or any
consumer products as defined in the Magnuson-Moss Warranty Federal Trade Commission
Improvement Act.
ROH-EMERALD-01 2455.
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MAINTENANCE AND CARE
Your plumbing system features modern designs and materials. It will provide trouble-free
service for your family for many years. We recommend that you become familiar with your
plumbing system as soon as you move in. You should know the location of the main shutoff
and individual shutoffs in all the bathrooms and the kitchen. In the event of a plumbing
emergency, you must close the main water shutoff at once. Flowing water can cause severe
damage to your home and its contents.
You will be shown the location of the main water shutoff and other system shutoffs during your
New Home Orientation. The main shutoff is usually located near the entry sidewalk, outside the
garage or in a ground level box near the street. Other water shutoffs are normally located under
the sinks in the bathrooms and the kitchen. Each toilet has a shutoff valve behind the toilet bowl.
Another water shutoff is located on top of the water heater. It controls the flow of water to the
water heater and should be closed in the event of a leak in the water heater. You and others in your
home should know where these water shutoffs are and how they work.
Each plumbing fixture in your home has a drain pipe trap especially designed to provide a
water barrier between your home and the sewer. The drain pipe trap is the U-shaped area of
pipe directly under the sink. The trap holds water which prevents the airborne bacteria and
odor of sewer gas from entering your home. If any of your faucets are used infrequently, we
suggest that they be turned on occasionally to replace the water in the trap lost to
evaporation. Because of their shape, the traps are the most likely area to become clogged.
If you detect the odor of sewer gas from a sink, contact a plumbing specialist immediately,
if running some water down the drain does not alleviate the odor. At least once every month,
check under kitchen and bathroom cabinets, and around the water heater for leaks.
The following suggestions will promote long and enjoyable service from your plumbing system:
e Bathtub and Shower Stalls - Some homes have fiberglass tubs and showers. Fiberglass is a
light-weight, durable material which adds beauty and style to bathroom tubs and showers.
It requires minimal care. You can preserve the original high gloss finish by regular cleaning
with a liquid soap or detergent. Do not use abrasive cleansers. Always rinse the walls and
the door of the shower after each use. Occasional applications of automotive-type wax will
add luster and beauty to your fiberglass. Most stains can be removed with bleach. For
both steel tubs and marble tubs, follow the same cleaning procedures as given above for
fiberglass.
Plumbing Fixtures - Faucets and other plumbing fixtures are designed to add beauty and
trouble-free use. Faucet finishes are relatively soft and can be damaged with abrasive cleansers,
scouring pads and tools. Clean the fixtures with a DRY cloth. If moisture is needed, use water
only and wipe dry promptly to prevent spotting. If water is permitted to accumulate and stand
at the base of the fixtures, such as sinks, corrosion and tarnishing can result. Use a product
recommended to clean your stainless steel sinks. Always wipe the area dry. Hard water can spot
and damage plumbing fixtures. While this is not entirely preventable, you can minimize the
staining and discoloration by drying the fixtures after each use.
ROH-EMERALD-01 2456
Avoid excessive force when you turn your faucets on and off. The seals in the faucets
can be damaged and will require repair or replacement in a short time. Faucets are
equipped with aerators which mix air with the stream of water to prevent splashing. They
need to be cleaned occasionally to remove a build-up of mineral deposits. We recommend
checking for proper flow of water every month. When you notice that the stream of water
has lessened, unscrew the aerator from the mouth of the faucet. Remove the debris and
rinse the washers and screens. Replace the parts in their original order and screw the
aerator back onto the faucet. Perform this homeowner maintenance as needed. During the
first two (2) months, aerators could require more frequent cleaning.
Garbage Disposal - Follow the manufacturer's instructions for proper operation of your
garbage disposal unit. Do not load the disposal with food items before turning it on. For
proper operation, turn on the cold water and start the disposal. Then, drop the food items
slowly into the unit. When the unit sounds clear, turn the disposal off and leave the water
running for several seconds. This allows the food waste to be carried into your sewer lines.
Do not look down into the disposal when it is running. Occasionally, the disposal may force
discarded items upward if it is not used properly.
Only foods that are non-fibrous and easily pulverized should be placed into the
disposal. Examples of foods not to place in the disposal are corn husks, celery, onion skins,
olive pits, bones and solid or liquid grease. These items may cause your unit to overload or
jam. If this happens, refer to the manufacturer's instructions.
PROPER USE AND CARE OF GARBAGE DISPOSAL
¢ Never pre-load it
Always have cold water on while it is running
Put only non-fibrous foods in it
Toilets - Toilets are made of vitreous china, a glasslike material that is almost impervious to
staining. Clean your toilets with a toilet bowl cleaner and a brush or cloth. You can use a
Pumice stone for those hard water rings that might build up in the bowl. Vitreous china is
brittle and will easily break or shatter if hit with a hard object.
Always keep a plunger on hand to use in the event of a stoppage of a toilet. (NOTE:
On low-water-usage toilets, an extra flush may be required.) If a stoppage occurs, close the
shutoff valve on the back side of the toilet. Usually, a few vigorous pumps with the plunger
will free the obstruction. Stoppages that occur within the first thirty (30) days and/or are
construction related are covered by the Limited Warranty. Stoppages that occur after thirty
(30) days or that are not construction-related are the responsibility of the homeowner. If
you are unable to clear the obstruction yourself, we suggest that you call a plumber. Do
not use a chlorine or bleach-based product in toilet bowls or tanks. The harsh chemicals
can damage the rubber and plastic components and cause leaks.
The flush valve in your toilet tank should last for many years. If it fails or begins to leak,
you can purchase a new flush valve at a hardware store or home center. If you are not
entirely comfortable with this do-it-yourself project, a plumber can perform this task. It is
not recommended to use any of the common toilet bowl cleansers (e.g., Tidy-bowl, 10,000
Flushes, etc.) in the tank portion of your toilet. These cleansers may cause damage to all of
the rubber parts in the tank.
ROH-EMERALD-012457
e Water Heater - Your water heater is covered by a warranty from the manufacturer. Please
read the operating instructions that the manufacturer provides. In the event of a leak in
your water heater, close the shutoff valve on top of the water heater if it is a gas heater be
sure to turn off gas to the heater, or turn off the circuit breaker if it is an electrical heater.
Prior to re-igniting the pilot light after turning off the gas to your heater, have the plumber
verify that it is in proper working order. Call the manufacturer listed on the front of the
water heater or a registered plumber to request service. Recall from the Warranty section
that only a qualified person should reset the water heater temperature selections.
Your water heater should be drained and flushed according to the manufacturer's
suggestions. This simple procedure will remove accumulated silt and debris so that the
water heater is efficient and durable.
Additionally, if you plan to vacate your home for more than a week, please turn the breaker
to the “off” position on your hot water heater so the element doesn’t burn up while you
are out.
MAKE SURE THE CIRCUIT BREAKER ON YOUR ELECTRIC WATER HEATER IS TURNED
OFF BEFORE DRAINING THE TANK OR, IN THE CASE OF A GAS WATER HEATER,
TURN OFF GAS TO THE WATER HEATER.
PERFORMANCE STANDARDS
e No valve or faucet should leak due to defects in material workmanship during the first year
of homeownership.
Plumbing fixtures, appliances and trim fittings should comply with their manufacturer's
standards.
There will be noise emitting from the pipe system due to flow of water.
No pipe leaks of any kind should exist. Condensation in piping does not constitute
leaking, and is not covered by the warranty.
TROUBLESHOOTING
e If a water main breaks or a major plumbing leak develops, turn off the main water valve. It
is usually located near the entry sidewalk, outside the garage or in a ground level box near
the street. The exact location will be shown to you during the New Home Orientation. Call
the plumbing trade contractor to report a plumbing emergency.
If you notice a leak under a sink or toilet, turn off the water to the fixture by using the
shutoff valves located under or behind the unit. Call for service.
If a toilet becomes clogged, turn off the water valve at the toilet. Follow the procedures
outlined in the Maintenance & Care section of this Guide.
If you notice a leak in the tub or shower, turn off the water at the fixture and arrange for
service. Do not use the shower or tub until service can be provided.
ROH-EMERALD-01 2458
e If there is a leak at the water heater, turn the shutoff valve on top of the heater to OFF.
Turn off the pilot light and the main gas supply for gas-fired heaters, or the circuit breaker
for electrical heaters, and then call the plumbing trade contractor for service.
If you notice water spots (darkened areas) on your walls or ceilings, you may have a water
leak. Determine the source of water if possible and take steps to prevent further damage.
If the leak can be traced to one location (one toilet, sink or tub), turn off the water to that
fixture. If the leak cannot be isolated, turn off the main water service to the house. Call the
emergency plumbing number to report a plumbing emergency.
Exceptions: AV Homes or its trade contractors are not responsible for repairs of damage to
drains, faucets and toilets that are caused by the homeowner or others in the home and are
not due to defects in materials and workmanship.
CAUTION: Never use a chlorine or bleach-based product in the toilet tanks or bowls — it will
damage rubber and plastic components.
e Leakage - AV Homes will make all repairs to leakage from pipes for the duration of one
year after closing. AV Homes will repair or replace leaking faucets and valves if the leakage
is due to a worn washer or seat.
Noises - AV Homes cannot eliminate all noises due to water flow and pipe expansion, but
will correct any water hammer and pipe vibrations for the duration of one year after
closing.
Stoppage - AV Homes will only be responsible for stoppage due to construction for the
duration of one year after closing.
Cracking/Chipping of Porcelain and Fiberglass - AV Homes will repair all cracks or
chipping in porcelain and fiberglass noted prior to closing for the duration of one year
after closing.
STRUCTURAL PLUMBING
WARRANTY PERIOD: TWO YEARS AFTER CLOSING
AV Homes warrants the structural components of the plumbing systems all pipes and their
fittings to be free of defects in materials and workmanship.
Exceptions: This warranty does not cover the water heater or any other part of the plumbing
system which is not a part of the structural component of the home or which is warranted by
its manufacturer. AV Homes is not responsible for repairs of damages to the plumbing systems
which are found to be caused by the homeowner or others in the home that are not due to
defects in materials or workmanship.
Consult a plumber before re-adjusting the preset water heater temperatures. Adjustments
made by the homeowner could possibly void the water heater warranty.
ROH-EMERALD-012459
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MAINTENANCE AND CARE
The electrical system in your new home was designed by professionals to comply with local,
state and national building standards. It is intended for normal residential use. Any changes or
additions to your electrical system can result in damage to your home by fire and may void
that part of your Limited Warranty.
We highly recommend that you consult a licensed electrician to make such changes and
additions to your electrical system. Please note that a permit is required for changes and
additions to your electrical system.
Circuit Breaker Panel: During the New Home Orientation, we will point out the location of
the circuit breaker panel. There will be one MAIN (or master) circuit breaker and several
individual circuit breakers. Circuit breakers trip under excessive electrical load. Reset tripped
circuit breakers by moving them to the OFF position, pausing for a moment, and then to the
ON position. In the event of a loss of electrical power in any part of your house or the entire
house, please consult the Troubleshooting section of this Guide for details to do a step-by-
step analysis of the problem. The following are general statements regarding power losses:
e If the power loss is in one area of your home and power is available in other areas of your
home, it is likely that an individual circuit breaker has tripped. Follow the instructions in the
Troubleshooting section to isolate the cause and to take corrective action.
If electrical power is lost throughout your home, check the MAIN circuit breaker. If the
MAIN circuit breaker has tripped, reset it.
If the MAIN circuit breaker trips repeatedly, refer the problem to a licensed electrician. If
the MAIN circuit breaker has not tripped, take a look around your neighborhood. If you
notice a general electrical failure in your neighborhood, call the electric utility company to
report the problem.
Ground Fault Interrupt Devices: During your New Home Orientation, we will also point out
the location of ground fault interrupt devices (GF! outlets). Usually, GFl outlets are located
near tubs and bathroom sinks and in the kitchen and garage. These are special circuit breakers
that are designed to break the flow of electricity in the event of a short circuit. This will
prevent dangerous electrical shock. When this occurs, the GFI outlets must be reset according
to the manufacturer's instructions.
DO NOT PLUG APPLIANCES SUCH AS FREEZERS AND REFRIGERATORS INTO GFI
OUTLETS. The electrical surge that occurs when these appliances cycle will trip the GFI
outlets and break the circuit.
Lighting: The lighting fixtures in your new home are designed for standard wattage bulbs. To
avoid excessive heat, you should not exceed the recommended wattage labeled on the
fixture. In most cases, the bulbs should not exceed 60 watts. The garage door opener is also
labeled with the wattage that is recommended.
ROH-EMERALD-01 2460
Outlets and Switches: Convenient electrical outlets can be found in every room in your new
home. Do not exceed the capacity for which the outlets were designed. Devices which
increase the capacity of electrical outlets and multiple extension cords can cause a fire. If an
electrical outlet does not have power, there are two possible explanations:
e Some outlets are controlled by a wall switch. Plug an appliance into the outlet and turn on
nearby wall switches to see if the problem is corrected. If you find that an outlet is
controlled by a wall switch, you might point this out to others who live in your home.
Typically, an outlet controlled by a wall switch will be turned upside down.
Check the circuit breaker. If the circuit breaker has been tripped, reset it and try the outlet
again. If the circuit breaker trips repeatedly, have it checked by a licensed electrician.
CAUTION:
SMALL CHILDREN CAN BE INJURED BY POKING SMALL METAL OBJECTS INTO WALL
OUTLETS. YOU CAN PREVENT THIS BY INSTALLING CHILDPROOF DEVICES ON ALL
FLOOR LEVEL ELECTRICAL OUTLETS. THESE DEVICES ARE AVAILABLE IN GROCERY
STORES AND DRUG STORES AS WELL AS HARDWARE STORES AND HOME CENTERS.
TROUBLESHOOTING
If a complete power outage occurs, check to see if your neighbors have also lost electrical
power. If the power is off in your neighborhood, call the electric company to report the
outage. If the outage is limited to a circuit in your house or your entire house, follow these
steps:
1 If there is no power to an electrical outlet, make sure that the outlet is not controlled by a
wall switch that may be turned off. If this is not the problem, go to steps 5 & 6 below.
2 If a hanging light fixture does not work, note that some fixtures have an on/off switch
located on the fixture. Make sure this switch is on. If your fixture doesn’t have a switch, go
to steps 5 & 6 below.
If a luminous light fixture does not work, make sure all fluorescent bulbs are installed
properly. Adjust any tubes that are flickering or buzzing. Check wall switches and then go
to steps 5 & 6 below.
If power is out in a bathroom, kitchen or outside outlet, these outlets may be connected to
a Ground Fault Interrupt (GFI) device designed to interrupt the flow of electricity to
prevent injury. Locate the nearest GF outlet. If the reset button has tripped, press it in to
restore power. If power is not restored, determine if the circuit is being overloaded. For
example: Two hair dryers used simultaneously on one GFI circuit could cause the breaker
to trip.
IMPORTANT NOTE:
DO NOT PLUG POWER TOOLS AND APPLIANCES INTO GFI OUTLETS.
DO NOT PLUG AN APPLIANCE WITH A SEPARATE TRANSFORMER OR AN ITEM WITH
A TIMING DEVICE (SUCH AS AN IRRIGATION SYSTEM) INTO GFI OUTLETS.
ROH-EMERALD-012461
5. Inspect all circuit breakers, including the MAIN breaker. If a breaker appears damaged,
leave it off and submit a service form.
6 If the breakers are not damaged, but one of them is tripped, reset it. If the circuit breaker
fails again, unplug or turn off all appliances in the affected area. Then reset the circuit
breaker. If it again trips, you most likely have a short in the circuit. DO NOT ATTEMPT
FURTHER REPAIR. If your home is still covered under our Limited Warranty submit a
service request; otherwise call a licensed electrician. If the breaker did not trip with the
appliances disconnected, plug your appliances back in one at a time while someone
monitors the breaker. If the breaker trips as an appliance comes on line, you most likely
have a short circuit in that appliance. If you can positively isolate the appliance, leave that
appliance disconnected. If the cause is not determined, you believe it to be the circuit or
you do not wish to trouble-shoot an electrical problem, submit a service form or CALL AN
ELECTRICIAN as mentioned above!
IMPORTANT NOTE:
IF YOUR MAIN CIRCUIT BREAKER TRIPS OR IS TURNED OFF, WAIT 2-3 MINUTES
BEFORE TURNING IT ON. THEN, RESTORE POWER TO THE OTHER CIRCUITS ONE BY
ONE. THIS AVOIDS OVERLOADING THE SYSTEM.
CALL THE FIRE DEPARTMENT IMMEDIATELY IF THERE IS ANY POSSIBILITY OF A FIRE
OR IF AT ANY TIME YOU NOTICE SPARKS OR SMELL BURNING.
PERFORMANCE STANDARDS
e Wiring should be capable of carrying a load of electricity for normal residential use.
e Fuses and circuit breakers should not activate during normal residential usage.
e It is possible for cold air to be drawn through the outlets into a room, especially in a newly
constructed home. All switches and outlets should function properly. Installed into the
electrical system are ground fault interrupters to provide protection against electric shock.
These devices can be tripped very easily.
WARRANTY PERIOD: TWO YEARS AFTER CLOSING
AV Homes warrants the electrical system, including all wiring, connections and electrical
boxes. Any additions to your electrical system during your warranty period that are
unauthorized by AV Homes (whether such changes are made before close of escrow or after
close of escrow) will void your warranty.
Exceptions: The warranty does not cover light bulbs. This warranty is void if the homeowner
or anyone other than our licensed electrician performs work on the electrical system.
Unauthorized electrical changes will void your warranty.
ROH-EMERALD-012462
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MAINTENANCE AND CARE
Your cabinet fronts are made of finished hardwoods (unless a PVC or laminate cabinet style is
chosen). With proper care, the beauty and utility of your cabinets will last for many years.
Remove splashes and splatters promptly to avoid permanent stains. We recommend that you
do not place a coffee pot under the cabinets. The steam from the coffee pot will deteriorate
the finish of the cabinets and is not covered by your Limited Warranty.
The beauty of the wood can be preserved by proper care. Apply the manufacturer's
recommended cleaning product every two (2) months to preserve the beauty of the finish. The
wood in your cabinets is a natural product. It is subject to drying and can warp. This could
cause drawers to stick and prevent doors from closing properly. If you notice sticking drawers
and cabinet doors that do not close properly during the first thirty (30) days, please notify our
Customer Service Department in writing. Thirty (30) days after closing, maintenance of cabinet
drawers and doors is the responsibility of the homeowner. Over time, exposure to sunlight,
smoke and chemicals can cause your cabinets and drawers to fade in color.
Please note that due to this, any replaced cabinets or drawers may not be a perfect match.
Minor scratches can be covered with a putty stick that matches the finish of your cabinets.
Putty sticks can be purchased at paint or hardware stores.
The hinges on your cabinet doors can be lubricated, if necessary, with a silicone spray.
PERFORMANCE STANDARDS
e Warping to kitchen cabinet doors and drawer fronts should not exceed % inch as
measured from face of frame to point of furthermost warping with door or drawer front
closed.
Gaps between cabinets, ceilings, and walls should not exceed 4 inch provided the cabinet
installation is structurally secure.
WARRANTY PERIOD: ONE YEAR AFTER CLOSING
AV Homes will only fix chips, cracks, and scratches noted prior to closing. Please note that
repaired areas may not match exactly in color or texture. Your warranty covers the operation of
cabinets, such as hinges, drawer operation and the like.
ROH-EMERALD-01 2463,
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MAINTENANCE AND CARE
The countertops in your home may be constructed of glazed ceramic tile, cultured marble,
laminate, granite, Corian® or other manufactured countertops. They are designed to provide
years of use. Any flaws or damage to your countertops must be noted during your New Home
Orientation to be covered by the Limited Warranty. After you have moved in, the care of your
countertops is your responsibility. We offer the following instructions to assure that your
countertops remain beautiful and functional for years:
e Always use a cutting board to protect your countertops when you prepare food. While
minor scratches that can result from cutting food may not be noticeable at first, in time
they will dull and mar the luster of the finish. This can happen to even the hardest ceramic
tile. Never place hot objects (e.g., pots/pans from stove) directly on a countertop.
Wipe up spills immediately. Some liquids, particularly hot ones, can cause almost
imperceptible stains on ceramic tile grout, laminate and cultured marble. In time, the stains
can accumulate and become unsightly.
Be careful to avoid dropping pots and pans and other kitchen items on your countertops.
This can break or chip the counter's surface.
Keep all joints well sealed.
SPECIFIC COMMENTS ON FREQUENTLY USED MATERIALS FOR
COUNTERTOPS:
Ceramic Tile Back-Splashes: Glazed ceramic tile is known for its durability and the variety of
colors and designs. Ceramic tiles are purchased in lots that have the same texture and color.
Because an exact replacement match of ceramic tile is virtually impossible to obtain, we urge
you to take special care to avoid breaking or damaging the ceramic tile on your countertops.
SAVE ANY UNUSED TILE THAT YOU MAY HAVE FOR FUTURE REPAIRS.
Ceramic tile is also brittle and can be broken by a sharp blow from a heavy object. As
mentioned above, the best way to avoid broken tiles is to use a cutting board and other
protection for your ceramic tiles when you are at work in your kitchen. Wipe spills away
promptly to avoid staining the grout. Soapy warm water, a detergent or a commercial tile
cleaner can be used to keep your tile bright and shiny.
Because the grout between the tiles is porous, you should wipe up spills immediately.
Routine scrubbing of the grout with warm, soapy water will keep it clean and fresh. Strong
cleaners such as Lysol can stain the grout. Grout and tile cleaners can be found at your local
hardware store. Sealing of the grout is recommended; however, it is best if you wait until thirty
(30) days after installation so that the grout is completely set. Please be aware that should you
have a tile repair where re-grouting is necessary, a color mismatch may occur if you seal the
grout and this mismatch will not be covered by your Limited Warranty. You should also be
aware that sealing will sometimes cause discoloring and/or cracking of the grout.
ROH-EMERALD-01 2464
Corian®: Corian® is a durable, manmade product designed especially for use in countertops
However, it can be stained and damaged and requires regular cleaning to maintain its beauty.
Corian® is susceptible to burns, so do not place a hot pan or a cigarette directly on the
counter. Like any surface, it is best to clean up spills immediately. As it tends to scratch easily,
use non-abrasive cleaners and dry with a soft cloth to enhance the luster.
Cultured Marble: Cultured marble is a modern product which adds style and luxury to your
bathrooms. Proper maintenance of cultured marble is similar to the maintenance needs of fine
wood. Remove spills immediately to avoid stains using a Denatured Alcohol for hard-to-
remove spots and a Gel-Gloss wax for luster. Do not use abrasive cleansers on your cultured
marble countertops. Most food and drinks are acidic and can etch the finish on the marble.
Do not place any items which may scratch the surface directly on the countertop. Routine care
of cultured marble countertops requires warm water and a soft cloth or sponge.
Granite: To maintain its appearance, wash it with warm water and wipe dry with clean soft
cloths, or use white rubbing alcohol. Do not use abrasive cleaners. It is also recommended not
to cut directly on the surface to avoid scratches.
Laminate: Laminate is a durable material if treated and cared for properly, but it is susceptible
to damage from heat directly on the surface. It is also susceptible to swelling at the joints,
which you can prevent by applying paraffin wax (candle wax) in the miters. As a homeowner, it
is your responsibility to apply wax to the countertops, and should be done every 4-6 months.
This is especially important to do around the sink, as it will help avoid moisture and water
seepage in the joints which causes the particle board to swell. Laminate comes in many colors
and patterns and can enhance the beauty of your countertops. For general cleaning, it is
recommended that you clean with a non-abrasive cleaner or mild detergent.
PERFORMANCE STANDARDS
e Laminate countertops should not delaminate or have chips or surface cracks. A 1/16 inch
gap is permissible for the deck area joints. All other deck areas may have up to a 1/16 inch
differential in surface alignment.
WARRANTY PERIOD: ONE YEAR AFTER CLOSING
AV Homes will only fix chips, cracks, scratches and warping noted prior to closing. Please note
that repaired areas may not match exactly in color or texture.
ROH-EMERALD-01 2465.
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MAINTENANCE AND CARE
Wooden doors are subject to expansion and contraction with changes in heat and humidity.
The result can be warping and sticking. This is normal and may correct itself as conditions
change. You should allow your home to go through at least one dry and one damp season
before you make any permanent changes.
Small cracks may also develop during a dry season and may disappear during the winter
months. If the cracks do not disappear over time, they can be easily filled with wood putty,
caulking compound or filler, which can be obtained at your local hardware store or home
center.
The hinges and locks on your doors may require lubrication from time to time for proper
maintenance and to prevent squeaks. Lubricate the hinge pin with a silicone spray available at
your local hardware store or home center.
Exterior Doors: Check the finish on your exterior doors several times a year. Doors that
receive direct sunlight should be inspected more often. Repaint as needed. If you notice that
the finish is beginning to crack or peel, refinish the door promptly. Consult your Homeowner's
Association, as appropriate, before making structural or cosmetic changes to your exterior
doors. Unattended, cracking and peeling will progress rapidly and destroy the surface of the
door. Reposition sprinklers that spray doors and other wood surfaces. Water can damage
wood surfaces severely and result in their loss.
Inspect the weather-stripping on your exterior doors frequently. Weather-stripping should
form a reasonably tight seal to prevent air and water from entering. Normal contraction of
wood doors can leave a small gap in the weather-stripping. This is normal. The small gap will
close when the humidity increases and the door expands. Re-glue or replace rubber and
synthetic weather-stripping that has worked loose. Use an appropriate commercial weather-
stripping cement or glue. Do not use super glue type adhesives.
Metal weather-stripping components can become unfastened. If this happens, carefully
reshape the metal to its proper position and fasten it with small nails or tacks. Replace metal
weather-stripping that has been damaged beyond this simple repair procedure.
Please note that your sliding glass door is more difficult to slide during the last six to eight
inches of movement. This is normal and is due to requirements for a tight seal when the door
is closed. We cannot make adjustments to make the doors easier to close.
Garage Doors: Close your garage doors during rain. If the garage door is left open during
rain, water will collect on the door and may cause damage to the door and the door
hardware. Lubricate the hardware on your garage doors every three (3) months or so. Use a
silicone spray. Wipe away the excess oil. If you have a garage door that is used infrequently,
you should open it periodically to inspect for needed maintenance and to make sure it is
operating properly.
ROH-EMERALD-01 2466
Interior Doors: It is a good idea to keep duplicate keys for the bathrooms and other locking
doors. This will be convenient in the event the doors become locked accidentally. Remove
finger smudges from painted or varnished interior doors by washing with warm water and a
soft cloth or sponge. Dry the surface thoroughly with a soft cloth or towel. Check your interior
doors frequently and use touch-up paint or varnish when necessary. These simple steps will
keep your interior doors beautiful and in top condition.
French doors: Examine your French doors frequently for signs of paint chipping and peeling.
The paint on south and west facing wood surfaces, including doors, are particularly subject to
damage by the sun. We recommend frequent inspection and prompt attention to damaged
paint. Use touch-up paint as needed and repaint French doors at least annually.
Also, be sure to paint the sides, top and bottom of the door.
If your closets feature sliding doors, you can be confident that they will give you years of
trouble-free service. Keep clothes and other items away from doors so they do not obstruct its
proper operation. The rollers and tracks should be lubricated with a dry silicone lubricant.
Do not drill or nail anything to your doors. Puncturing the surface of the door ruins the
integrity of the door and allows moisture to enter it. This is particularly important with exterior
doors. Pet doors are a good example of potential damage to your doors. Every 2 months,
lubricate hinges and locks if required. Inspect finish for cracks and peeling. Use touch-up paint
where required.
Front Doors: Repaint if necessary, using a latex paint. Consult your Homeowner's Association
regulations before you change the exterior paint color of your doors. For stain-finished doors,
re-varnish with a good quality varnish as necessary. Do not use a high pressure water hose or
sprayer to wash exterior doors or windows.
Shower Doors: Inspect for proper fit. Adjust if necessary. Inspect caulking and re-caulk if
necessary.
PERFORMANCE STANDARDS
Exterior doors will warp to some degree because of differing temperatures on interior and
exterior surfaces. However, they should not become inoperable or cease to be weather
resistant.
Interior doors should not warp to a degree more than % inch measured diagonally from
corner to corner, provided the proper levels of humidity have been maintained in the
home.
Insert panels on wood doors will shrink and expand, and may expose unpainted surfaces.
Split panels should not allow light to be visible through the door.
Weather stripping and seals are normally noticeable around doors and windows. No
corrective action is required. However poorly fitted ones are not permissible.
Door hardware can stick due to dirt build up or corrosion.
ROH-EMERALD-01 2467
WARRANTY PERIOD: ONE YEAR AFTER CLOSING
AV Homes will correct/adjust any open cracks, poorly fitted doors, and poorly fitted weather
stripping one time within the first year after closing. Textures and colors may not match.
Lubrication of door hardware is the buyer's responsibility.
ROH-EMERALD-01 2468
MATIN BLO) AES
MAINTENANCE AND CARE
Aluminum and vinyl windows are made to last for years, but they do require routine
maintenance. Perhaps the most important step is to keep the window and door tracks free of
dirt and debris. The tracks are soft and can become damaged if they are not kept clean. Use a
broom or a brush to loosen collected debris. Vacuum thoroughly as a part of your regular
cleaning routine, then use a silicone spray. Avoi
Preview
Filing # 190056482 E-Filed 01/18/2024 04:40:53 PM Exhibit “E” AV AV HOMES. OS HOMES as aN , ae tee no Be cS Aiea o Wes oh HOMEOWNER MAINTENANCE GUIDE @ y Pett 4 ROH-EMERALD-012449 i - < i a Jf . oe. CON TS " a Li a oo Me | ve . | S SSce Ce c bou omes. ij Heati ig~* System A - Plu eo . oS Sy a \i oe SS — I = cS coe untert ee we aS all S= Gg +. - es . oe re S capi - ae - —. a - ae ROH-EMERALD-012450 N= 1@) 0 Wy -NV Al w [@)\/]=o) AV Homes is a national leader in real estate development with celebrated and sought-after communities across the nation. While we're proud of the industry awards and accolades we have earned over the years, we take the greatest pride in creating communities that embody a commitment to excellence, a steadfast focus on value and a sense of comfort for those who choose to make our communities their home. We're more than your builder. We're your partner. ROH-EMERALD-012451 im CLO LOANS PAN INH al PANN oc] Ol || BLE) B= REGULAR MAINTENANCE SCHEDULE MONTHLY e HVAC Air Handler - Inspect filters for dust. Clean and replace filters as needed. e Plumbing - Check under kitchen and bathroom cabinets for leaks. Check the area around the water heater for leaks. Kitchen Exhaust Fan - Remove and clean the filter. Run the filters through a dishwasher. Clean accumulated grease deposits from the fan housing. Faucet Aerators - Check for proper flow of water. If the flow is reduced, clean the aerator screens. During the first two (2) months, the faucet aerators could require more frequent cleaning. EVERY TWO MONTHS (OR AS NEEDED) e Cabinets — Refer to the manufacturer's maintenance and care information for the products recommended to clean and preserve the finish of your cabinets. Exterior Doors - Lubricate hinges and locks if required with recommended lubricant. Inspect finish for cracks and peeling. Use touch-up paint where required. EVERY THREE MONTHS (OR AS NEEDED) e Exterior Finishes - Inspect for peeling and integrity of surfaces. e Windows - Check for proper operation and check that the weep holes are not clogged. Use only a small amount of a silicone spray to lubricate as needed. Interior Doors - Lubricate hinges. Garage Door - Lubricate hardware. Inspect mechanism for free travel. Do not try to make adjustments. If adjustments are needed during the first year, send our Builder a request for service. Beyond the one year warranty, contact a professional garage door service. Laminate Countertop - Apply wax to laminate counter seams to prevent swelling — especially near sinks. EVERY SIX MONTHS (OR AS NEEDED) e Gates - Inspect for peeling and reseal as required. e Kitchen Tile Grout - Inspect for loose or missing grout. Re-grout if necessary. Re-caulk the edge of the backsplash, if necessary. Tiled Areas - Inspect caulked areas for missing or damaged caulking. Re-caulk if necessary. ROH-EMERALD-012452 Shower Doors - Inspect for proper fit. Adjust if necessary. Inspect caulking and re-caulk if necessary. Tub Enclosures - Inspect for proper fit. Adjust if necessary. Inspect caulking and re-caulk if necessary. Front Doors - Repaint if necessary, using a latex paint. Consult your Homeowner's Association regulations before you change the exterior paint color of your doors. For stain- finished doors, re-varnish with a good quality varnish as necessary. Gutters (if you have them installed) - Clean debris from gutters every six (6) months and after storms. Full HVAC system - We highly recommend you establish a maintenance agreement with a licensed and insured HVAC company. That agreement should include an annual inspection and servicing of your entire system. EVERY 12 MONTHS (OR AS NEEDED) ® Carpet - Clean per manufacturer's recommendation. See the notes and suggestions under the Maintenance & Care section. Exterior Paint - Inspect for cracked and peeling paint. Repair and repaint if necessary. Consult your Homeowner's Association regulations before you change the exterior paint colors. Southern and western exposures are especially subject to peeling and cracking. Inspect these areas twice each year. Repaint as necessary. French and wood doors should be repainted annually. Roof - Inspect for damaged tiles and/or damage to any flat roof membranes after storms and high winds. An annual inspection by a roofing professional is recommended. Concrete roof tiles can be easily broken. Avoid walking on the roof tiles whenever possible. ROH-EMERALD-01 2453, a NH CWA| Bi OC@l@] | TERS) Og S15) MAINTENANCE AND CARE Your new home is equipped with a high quality HVAC (heating ventilation and cooling) system that complies with local and state energy codes. The rated capacity of your system has been sized to accommodate the heating and cooling loads of your new home. With proper care, the system will provide many years of enjoyable, dependable service. Please read the instructions provided by the manufacturer and become familiar with the use of both the heating and cooling cycles before you use them. Your heating and air conditioning systems can play an important role in “settling in” during your first year after you move in. By maintaining an even temperature, you can minimize the contraction and expansion of the materials in your home. In addition, the following suggestions are intended to assist you in getting the maximum usage and enjoyment from your heating and cooling system: e Change filters as needed or according to the manufacturer's directions. In areas with heavy dust and higher usage, more frequent changes, perhaps every 30-45 days may be in order. Fresh filters can significantly reduce operating costs and will prolong the life of your system. We highly recommend an inspection by an HVAC professional every year. However, you should dust all registers and vents to assure proper flow of air every six months or as needed. Flush condensate drain at air handler closet quarterly with 1-part vinegar, 3-parts water. This will help minimize microbial growth within the drain line and keep it draining clear to the outside. Check the operation of your system well in advance of peak operating seasons. Notify the appropriate trade contractor of problems before seasonal service demands are the greatest. Keep all vents and registers clean and free of dust, cobwebs and debris. Keep plants and grass trimmed well away from the outdoor unit. TROUBLESHOOTING e If any of the heating systems are not working properly, make sure the thermostat is set to a temperature higher than the room air. Check that the appropriate circuit breaker is in the ON position. If you are unable to find a solution, please contact a licensed A/C professional for service. If your cooling system is continually running, which it may do on particularly hot days, check to see that your thermostat is set to no more than about 25 degrees Fahrenheit below peak outside air temperature. Your cooling system is designed to cool your house to about 18-22 degrees Fahrenheit below the outside air temperature and unit capacities are determined by square footage of your home. ROH-EMERALD-01 2454 HVAC WARRANTY PERIOD: ONE YEAR AFTER CLOSING AV Homes warrants that the heating and air conditioning systems that are included in the selling price of the home were installed in accordance with good heating and air conditioning practices. We also warrant that they meet inspection standards and that they will operate properly in the original finished rooms of the home, considering its architectural style and other design features. Duct work is covered for two years under your Systems Warranty. *ROH-branded homes extend the workmanship and materials warranty for HVAC systems to two full years. Exceptions: We do not cover the heat pump, gas fired furnace, air conditioning (cooling) unit or any other portion of the heating or cooling systems which are not part of the structural components of your home or which carry express warranties by the manufacturer or any consumer products as defined in the Magnuson-Moss Warranty Federal Trade Commission Improvement Act. ROH-EMERALD-01 2455. ed MOLI]CCR d GoM Habs) MAINTENANCE AND CARE Your plumbing system features modern designs and materials. It will provide trouble-free service for your family for many years. We recommend that you become familiar with your plumbing system as soon as you move in. You should know the location of the main shutoff and individual shutoffs in all the bathrooms and the kitchen. In the event of a plumbing emergency, you must close the main water shutoff at once. Flowing water can cause severe damage to your home and its contents. You will be shown the location of the main water shutoff and other system shutoffs during your New Home Orientation. The main shutoff is usually located near the entry sidewalk, outside the garage or in a ground level box near the street. Other water shutoffs are normally located under the sinks in the bathrooms and the kitchen. Each toilet has a shutoff valve behind the toilet bowl. Another water shutoff is located on top of the water heater. It controls the flow of water to the water heater and should be closed in the event of a leak in the water heater. You and others in your home should know where these water shutoffs are and how they work. Each plumbing fixture in your home has a drain pipe trap especially designed to provide a water barrier between your home and the sewer. The drain pipe trap is the U-shaped area of pipe directly under the sink. The trap holds water which prevents the airborne bacteria and odor of sewer gas from entering your home. If any of your faucets are used infrequently, we suggest that they be turned on occasionally to replace the water in the trap lost to evaporation. Because of their shape, the traps are the most likely area to become clogged. If you detect the odor of sewer gas from a sink, contact a plumbing specialist immediately, if running some water down the drain does not alleviate the odor. At least once every month, check under kitchen and bathroom cabinets, and around the water heater for leaks. The following suggestions will promote long and enjoyable service from your plumbing system: e Bathtub and Shower Stalls - Some homes have fiberglass tubs and showers. Fiberglass is a light-weight, durable material which adds beauty and style to bathroom tubs and showers. It requires minimal care. You can preserve the original high gloss finish by regular cleaning with a liquid soap or detergent. Do not use abrasive cleansers. Always rinse the walls and the door of the shower after each use. Occasional applications of automotive-type wax will add luster and beauty to your fiberglass. Most stains can be removed with bleach. For both steel tubs and marble tubs, follow the same cleaning procedures as given above for fiberglass. Plumbing Fixtures - Faucets and other plumbing fixtures are designed to add beauty and trouble-free use. Faucet finishes are relatively soft and can be damaged with abrasive cleansers, scouring pads and tools. Clean the fixtures with a DRY cloth. If moisture is needed, use water only and wipe dry promptly to prevent spotting. If water is permitted to accumulate and stand at the base of the fixtures, such as sinks, corrosion and tarnishing can result. Use a product recommended to clean your stainless steel sinks. Always wipe the area dry. Hard water can spot and damage plumbing fixtures. While this is not entirely preventable, you can minimize the staining and discoloration by drying the fixtures after each use. ROH-EMERALD-01 2456 Avoid excessive force when you turn your faucets on and off. The seals in the faucets can be damaged and will require repair or replacement in a short time. Faucets are equipped with aerators which mix air with the stream of water to prevent splashing. They need to be cleaned occasionally to remove a build-up of mineral deposits. We recommend checking for proper flow of water every month. When you notice that the stream of water has lessened, unscrew the aerator from the mouth of the faucet. Remove the debris and rinse the washers and screens. Replace the parts in their original order and screw the aerator back onto the faucet. Perform this homeowner maintenance as needed. During the first two (2) months, aerators could require more frequent cleaning. Garbage Disposal - Follow the manufacturer's instructions for proper operation of your garbage disposal unit. Do not load the disposal with food items before turning it on. For proper operation, turn on the cold water and start the disposal. Then, drop the food items slowly into the unit. When the unit sounds clear, turn the disposal off and leave the water running for several seconds. This allows the food waste to be carried into your sewer lines. Do not look down into the disposal when it is running. Occasionally, the disposal may force discarded items upward if it is not used properly. Only foods that are non-fibrous and easily pulverized should be placed into the disposal. Examples of foods not to place in the disposal are corn husks, celery, onion skins, olive pits, bones and solid or liquid grease. These items may cause your unit to overload or jam. If this happens, refer to the manufacturer's instructions. PROPER USE AND CARE OF GARBAGE DISPOSAL ¢ Never pre-load it Always have cold water on while it is running Put only non-fibrous foods in it Toilets - Toilets are made of vitreous china, a glasslike material that is almost impervious to staining. Clean your toilets with a toilet bowl cleaner and a brush or cloth. You can use a Pumice stone for those hard water rings that might build up in the bowl. Vitreous china is brittle and will easily break or shatter if hit with a hard object. Always keep a plunger on hand to use in the event of a stoppage of a toilet. (NOTE: On low-water-usage toilets, an extra flush may be required.) If a stoppage occurs, close the shutoff valve on the back side of the toilet. Usually, a few vigorous pumps with the plunger will free the obstruction. Stoppages that occur within the first thirty (30) days and/or are construction related are covered by the Limited Warranty. Stoppages that occur after thirty (30) days or that are not construction-related are the responsibility of the homeowner. If you are unable to clear the obstruction yourself, we suggest that you call a plumber. Do not use a chlorine or bleach-based product in toilet bowls or tanks. The harsh chemicals can damage the rubber and plastic components and cause leaks. The flush valve in your toilet tank should last for many years. If it fails or begins to leak, you can purchase a new flush valve at a hardware store or home center. If you are not entirely comfortable with this do-it-yourself project, a plumber can perform this task. It is not recommended to use any of the common toilet bowl cleansers (e.g., Tidy-bowl, 10,000 Flushes, etc.) in the tank portion of your toilet. These cleansers may cause damage to all of the rubber parts in the tank. ROH-EMERALD-012457 e Water Heater - Your water heater is covered by a warranty from the manufacturer. Please read the operating instructions that the manufacturer provides. In the event of a leak in your water heater, close the shutoff valve on top of the water heater if it is a gas heater be sure to turn off gas to the heater, or turn off the circuit breaker if it is an electrical heater. Prior to re-igniting the pilot light after turning off the gas to your heater, have the plumber verify that it is in proper working order. Call the manufacturer listed on the front of the water heater or a registered plumber to request service. Recall from the Warranty section that only a qualified person should reset the water heater temperature selections. Your water heater should be drained and flushed according to the manufacturer's suggestions. This simple procedure will remove accumulated silt and debris so that the water heater is efficient and durable. Additionally, if you plan to vacate your home for more than a week, please turn the breaker to the “off” position on your hot water heater so the element doesn’t burn up while you are out. MAKE SURE THE CIRCUIT BREAKER ON YOUR ELECTRIC WATER HEATER IS TURNED OFF BEFORE DRAINING THE TANK OR, IN THE CASE OF A GAS WATER HEATER, TURN OFF GAS TO THE WATER HEATER. PERFORMANCE STANDARDS e No valve or faucet should leak due to defects in material workmanship during the first year of homeownership. Plumbing fixtures, appliances and trim fittings should comply with their manufacturer's standards. There will be noise emitting from the pipe system due to flow of water. No pipe leaks of any kind should exist. Condensation in piping does not constitute leaking, and is not covered by the warranty. TROUBLESHOOTING e If a water main breaks or a major plumbing leak develops, turn off the main water valve. It is usually located near the entry sidewalk, outside the garage or in a ground level box near the street. The exact location will be shown to you during the New Home Orientation. Call the plumbing trade contractor to report a plumbing emergency. If you notice a leak under a sink or toilet, turn off the water to the fixture by using the shutoff valves located under or behind the unit. Call for service. If a toilet becomes clogged, turn off the water valve at the toilet. Follow the procedures outlined in the Maintenance & Care section of this Guide. If you notice a leak in the tub or shower, turn off the water at the fixture and arrange for service. Do not use the shower or tub until service can be provided. ROH-EMERALD-01 2458 e If there is a leak at the water heater, turn the shutoff valve on top of the heater to OFF. Turn off the pilot light and the main gas supply for gas-fired heaters, or the circuit breaker for electrical heaters, and then call the plumbing trade contractor for service. If you notice water spots (darkened areas) on your walls or ceilings, you may have a water leak. Determine the source of water if possible and take steps to prevent further damage. If the leak can be traced to one location (one toilet, sink or tub), turn off the water to that fixture. If the leak cannot be isolated, turn off the main water service to the house. Call the emergency plumbing number to report a plumbing emergency. Exceptions: AV Homes or its trade contractors are not responsible for repairs of damage to drains, faucets and toilets that are caused by the homeowner or others in the home and are not due to defects in materials and workmanship. CAUTION: Never use a chlorine or bleach-based product in the toilet tanks or bowls — it will damage rubber and plastic components. e Leakage - AV Homes will make all repairs to leakage from pipes for the duration of one year after closing. AV Homes will repair or replace leaking faucets and valves if the leakage is due to a worn washer or seat. Noises - AV Homes cannot eliminate all noises due to water flow and pipe expansion, but will correct any water hammer and pipe vibrations for the duration of one year after closing. Stoppage - AV Homes will only be responsible for stoppage due to construction for the duration of one year after closing. Cracking/Chipping of Porcelain and Fiberglass - AV Homes will repair all cracks or chipping in porcelain and fiberglass noted prior to closing for the duration of one year after closing. STRUCTURAL PLUMBING WARRANTY PERIOD: TWO YEARS AFTER CLOSING AV Homes warrants the structural components of the plumbing systems all pipes and their fittings to be free of defects in materials and workmanship. Exceptions: This warranty does not cover the water heater or any other part of the plumbing system which is not a part of the structural component of the home or which is warranted by its manufacturer. AV Homes is not responsible for repairs of damages to the plumbing systems which are found to be caused by the homeowner or others in the home that are not due to defects in materials or workmanship. Consult a plumber before re-adjusting the preset water heater temperatures. Adjustments made by the homeowner could possibly void the water heater warranty. ROH-EMERALD-012459 =| 4g Si 67.\ 8 MAINTENANCE AND CARE The electrical system in your new home was designed by professionals to comply with local, state and national building standards. It is intended for normal residential use. Any changes or additions to your electrical system can result in damage to your home by fire and may void that part of your Limited Warranty. We highly recommend that you consult a licensed electrician to make such changes and additions to your electrical system. Please note that a permit is required for changes and additions to your electrical system. Circuit Breaker Panel: During the New Home Orientation, we will point out the location of the circuit breaker panel. There will be one MAIN (or master) circuit breaker and several individual circuit breakers. Circuit breakers trip under excessive electrical load. Reset tripped circuit breakers by moving them to the OFF position, pausing for a moment, and then to the ON position. In the event of a loss of electrical power in any part of your house or the entire house, please consult the Troubleshooting section of this Guide for details to do a step-by- step analysis of the problem. The following are general statements regarding power losses: e If the power loss is in one area of your home and power is available in other areas of your home, it is likely that an individual circuit breaker has tripped. Follow the instructions in the Troubleshooting section to isolate the cause and to take corrective action. If electrical power is lost throughout your home, check the MAIN circuit breaker. If the MAIN circuit breaker has tripped, reset it. If the MAIN circuit breaker trips repeatedly, refer the problem to a licensed electrician. If the MAIN circuit breaker has not tripped, take a look around your neighborhood. If you notice a general electrical failure in your neighborhood, call the electric utility company to report the problem. Ground Fault Interrupt Devices: During your New Home Orientation, we will also point out the location of ground fault interrupt devices (GF! outlets). Usually, GFl outlets are located near tubs and bathroom sinks and in the kitchen and garage. These are special circuit breakers that are designed to break the flow of electricity in the event of a short circuit. This will prevent dangerous electrical shock. When this occurs, the GFI outlets must be reset according to the manufacturer's instructions. DO NOT PLUG APPLIANCES SUCH AS FREEZERS AND REFRIGERATORS INTO GFI OUTLETS. The electrical surge that occurs when these appliances cycle will trip the GFI outlets and break the circuit. Lighting: The lighting fixtures in your new home are designed for standard wattage bulbs. To avoid excessive heat, you should not exceed the recommended wattage labeled on the fixture. In most cases, the bulbs should not exceed 60 watts. The garage door opener is also labeled with the wattage that is recommended. ROH-EMERALD-01 2460 Outlets and Switches: Convenient electrical outlets can be found in every room in your new home. Do not exceed the capacity for which the outlets were designed. Devices which increase the capacity of electrical outlets and multiple extension cords can cause a fire. If an electrical outlet does not have power, there are two possible explanations: e Some outlets are controlled by a wall switch. Plug an appliance into the outlet and turn on nearby wall switches to see if the problem is corrected. If you find that an outlet is controlled by a wall switch, you might point this out to others who live in your home. Typically, an outlet controlled by a wall switch will be turned upside down. Check the circuit breaker. If the circuit breaker has been tripped, reset it and try the outlet again. If the circuit breaker trips repeatedly, have it checked by a licensed electrician. CAUTION: SMALL CHILDREN CAN BE INJURED BY POKING SMALL METAL OBJECTS INTO WALL OUTLETS. YOU CAN PREVENT THIS BY INSTALLING CHILDPROOF DEVICES ON ALL FLOOR LEVEL ELECTRICAL OUTLETS. THESE DEVICES ARE AVAILABLE IN GROCERY STORES AND DRUG STORES AS WELL AS HARDWARE STORES AND HOME CENTERS. TROUBLESHOOTING If a complete power outage occurs, check to see if your neighbors have also lost electrical power. If the power is off in your neighborhood, call the electric company to report the outage. If the outage is limited to a circuit in your house or your entire house, follow these steps: 1 If there is no power to an electrical outlet, make sure that the outlet is not controlled by a wall switch that may be turned off. If this is not the problem, go to steps 5 & 6 below. 2 If a hanging light fixture does not work, note that some fixtures have an on/off switch located on the fixture. Make sure this switch is on. If your fixture doesn’t have a switch, go to steps 5 & 6 below. If a luminous light fixture does not work, make sure all fluorescent bulbs are installed properly. Adjust any tubes that are flickering or buzzing. Check wall switches and then go to steps 5 & 6 below. If power is out in a bathroom, kitchen or outside outlet, these outlets may be connected to a Ground Fault Interrupt (GFI) device designed to interrupt the flow of electricity to prevent injury. Locate the nearest GF outlet. If the reset button has tripped, press it in to restore power. If power is not restored, determine if the circuit is being overloaded. For example: Two hair dryers used simultaneously on one GFI circuit could cause the breaker to trip. IMPORTANT NOTE: DO NOT PLUG POWER TOOLS AND APPLIANCES INTO GFI OUTLETS. DO NOT PLUG AN APPLIANCE WITH A SEPARATE TRANSFORMER OR AN ITEM WITH A TIMING DEVICE (SUCH AS AN IRRIGATION SYSTEM) INTO GFI OUTLETS. ROH-EMERALD-012461 5. Inspect all circuit breakers, including the MAIN breaker. If a breaker appears damaged, leave it off and submit a service form. 6 If the breakers are not damaged, but one of them is tripped, reset it. If the circuit breaker fails again, unplug or turn off all appliances in the affected area. Then reset the circuit breaker. If it again trips, you most likely have a short in the circuit. DO NOT ATTEMPT FURTHER REPAIR. If your home is still covered under our Limited Warranty submit a service request; otherwise call a licensed electrician. If the breaker did not trip with the appliances disconnected, plug your appliances back in one at a time while someone monitors the breaker. If the breaker trips as an appliance comes on line, you most likely have a short circuit in that appliance. If you can positively isolate the appliance, leave that appliance disconnected. If the cause is not determined, you believe it to be the circuit or you do not wish to trouble-shoot an electrical problem, submit a service form or CALL AN ELECTRICIAN as mentioned above! IMPORTANT NOTE: IF YOUR MAIN CIRCUIT BREAKER TRIPS OR IS TURNED OFF, WAIT 2-3 MINUTES BEFORE TURNING IT ON. THEN, RESTORE POWER TO THE OTHER CIRCUITS ONE BY ONE. THIS AVOIDS OVERLOADING THE SYSTEM. CALL THE FIRE DEPARTMENT IMMEDIATELY IF THERE IS ANY POSSIBILITY OF A FIRE OR IF AT ANY TIME YOU NOTICE SPARKS OR SMELL BURNING. PERFORMANCE STANDARDS e Wiring should be capable of carrying a load of electricity for normal residential use. e Fuses and circuit breakers should not activate during normal residential usage. e It is possible for cold air to be drawn through the outlets into a room, especially in a newly constructed home. All switches and outlets should function properly. Installed into the electrical system are ground fault interrupters to provide protection against electric shock. These devices can be tripped very easily. WARRANTY PERIOD: TWO YEARS AFTER CLOSING AV Homes warrants the electrical system, including all wiring, connections and electrical boxes. Any additions to your electrical system during your warranty period that are unauthorized by AV Homes (whether such changes are made before close of escrow or after close of escrow) will void your warranty. Exceptions: The warranty does not cover light bulbs. This warranty is void if the homeowner or anyone other than our licensed electrician performs work on the electrical system. Unauthorized electrical changes will void your warranty. ROH-EMERALD-012462 Or AN =} \] =a Be) MAINTENANCE AND CARE Your cabinet fronts are made of finished hardwoods (unless a PVC or laminate cabinet style is chosen). With proper care, the beauty and utility of your cabinets will last for many years. Remove splashes and splatters promptly to avoid permanent stains. We recommend that you do not place a coffee pot under the cabinets. The steam from the coffee pot will deteriorate the finish of the cabinets and is not covered by your Limited Warranty. The beauty of the wood can be preserved by proper care. Apply the manufacturer's recommended cleaning product every two (2) months to preserve the beauty of the finish. The wood in your cabinets is a natural product. It is subject to drying and can warp. This could cause drawers to stick and prevent doors from closing properly. If you notice sticking drawers and cabinet doors that do not close properly during the first thirty (30) days, please notify our Customer Service Department in writing. Thirty (30) days after closing, maintenance of cabinet drawers and doors is the responsibility of the homeowner. Over time, exposure to sunlight, smoke and chemicals can cause your cabinets and drawers to fade in color. Please note that due to this, any replaced cabinets or drawers may not be a perfect match. Minor scratches can be covered with a putty stick that matches the finish of your cabinets. Putty sticks can be purchased at paint or hardware stores. The hinges on your cabinet doors can be lubricated, if necessary, with a silicone spray. PERFORMANCE STANDARDS e Warping to kitchen cabinet doors and drawer fronts should not exceed % inch as measured from face of frame to point of furthermost warping with door or drawer front closed. Gaps between cabinets, ceilings, and walls should not exceed 4 inch provided the cabinet installation is structurally secure. WARRANTY PERIOD: ONE YEAR AFTER CLOSING AV Homes will only fix chips, cracks, and scratches noted prior to closing. Please note that repaired areas may not match exactly in color or texture. Your warranty covers the operation of cabinets, such as hinges, drawer operation and the like. ROH-EMERALD-01 2463, CO) 6) Nat ake) MAINTENANCE AND CARE The countertops in your home may be constructed of glazed ceramic tile, cultured marble, laminate, granite, Corian® or other manufactured countertops. They are designed to provide years of use. Any flaws or damage to your countertops must be noted during your New Home Orientation to be covered by the Limited Warranty. After you have moved in, the care of your countertops is your responsibility. We offer the following instructions to assure that your countertops remain beautiful and functional for years: e Always use a cutting board to protect your countertops when you prepare food. While minor scratches that can result from cutting food may not be noticeable at first, in time they will dull and mar the luster of the finish. This can happen to even the hardest ceramic tile. Never place hot objects (e.g., pots/pans from stove) directly on a countertop. Wipe up spills immediately. Some liquids, particularly hot ones, can cause almost imperceptible stains on ceramic tile grout, laminate and cultured marble. In time, the stains can accumulate and become unsightly. Be careful to avoid dropping pots and pans and other kitchen items on your countertops. This can break or chip the counter's surface. Keep all joints well sealed. SPECIFIC COMMENTS ON FREQUENTLY USED MATERIALS FOR COUNTERTOPS: Ceramic Tile Back-Splashes: Glazed ceramic tile is known for its durability and the variety of colors and designs. Ceramic tiles are purchased in lots that have the same texture and color. Because an exact replacement match of ceramic tile is virtually impossible to obtain, we urge you to take special care to avoid breaking or damaging the ceramic tile on your countertops. SAVE ANY UNUSED TILE THAT YOU MAY HAVE FOR FUTURE REPAIRS. Ceramic tile is also brittle and can be broken by a sharp blow from a heavy object. As mentioned above, the best way to avoid broken tiles is to use a cutting board and other protection for your ceramic tiles when you are at work in your kitchen. Wipe spills away promptly to avoid staining the grout. Soapy warm water, a detergent or a commercial tile cleaner can be used to keep your tile bright and shiny. Because the grout between the tiles is porous, you should wipe up spills immediately. Routine scrubbing of the grout with warm, soapy water will keep it clean and fresh. Strong cleaners such as Lysol can stain the grout. Grout and tile cleaners can be found at your local hardware store. Sealing of the grout is recommended; however, it is best if you wait until thirty (30) days after installation so that the grout is completely set. Please be aware that should you have a tile repair where re-grouting is necessary, a color mismatch may occur if you seal the grout and this mismatch will not be covered by your Limited Warranty. You should also be aware that sealing will sometimes cause discoloring and/or cracking of the grout. ROH-EMERALD-01 2464 Corian®: Corian® is a durable, manmade product designed especially for use in countertops However, it can be stained and damaged and requires regular cleaning to maintain its beauty. Corian® is susceptible to burns, so do not place a hot pan or a cigarette directly on the counter. Like any surface, it is best to clean up spills immediately. As it tends to scratch easily, use non-abrasive cleaners and dry with a soft cloth to enhance the luster. Cultured Marble: Cultured marble is a modern product which adds style and luxury to your bathrooms. Proper maintenance of cultured marble is similar to the maintenance needs of fine wood. Remove spills immediately to avoid stains using a Denatured Alcohol for hard-to- remove spots and a Gel-Gloss wax for luster. Do not use abrasive cleansers on your cultured marble countertops. Most food and drinks are acidic and can etch the finish on the marble. Do not place any items which may scratch the surface directly on the countertop. Routine care of cultured marble countertops requires warm water and a soft cloth or sponge. Granite: To maintain its appearance, wash it with warm water and wipe dry with clean soft cloths, or use white rubbing alcohol. Do not use abrasive cleaners. It is also recommended not to cut directly on the surface to avoid scratches. Laminate: Laminate is a durable material if treated and cared for properly, but it is susceptible to damage from heat directly on the surface. It is also susceptible to swelling at the joints, which you can prevent by applying paraffin wax (candle wax) in the miters. As a homeowner, it is your responsibility to apply wax to the countertops, and should be done every 4-6 months. This is especially important to do around the sink, as it will help avoid moisture and water seepage in the joints which causes the particle board to swell. Laminate comes in many colors and patterns and can enhance the beauty of your countertops. For general cleaning, it is recommended that you clean with a non-abrasive cleaner or mild detergent. PERFORMANCE STANDARDS e Laminate countertops should not delaminate or have chips or surface cracks. A 1/16 inch gap is permissible for the deck area joints. All other deck areas may have up to a 1/16 inch differential in surface alignment. WARRANTY PERIOD: ONE YEAR AFTER CLOSING AV Homes will only fix chips, cracks, scratches and warping noted prior to closing. Please note that repaired areas may not match exactly in color or texture. ROH-EMERALD-01 2465. BIO] @] 53) MAINTENANCE AND CARE Wooden doors are subject to expansion and contraction with changes in heat and humidity. The result can be warping and sticking. This is normal and may correct itself as conditions change. You should allow your home to go through at least one dry and one damp season before you make any permanent changes. Small cracks may also develop during a dry season and may disappear during the winter months. If the cracks do not disappear over time, they can be easily filled with wood putty, caulking compound or filler, which can be obtained at your local hardware store or home center. The hinges and locks on your doors may require lubrication from time to time for proper maintenance and to prevent squeaks. Lubricate the hinge pin with a silicone spray available at your local hardware store or home center. Exterior Doors: Check the finish on your exterior doors several times a year. Doors that receive direct sunlight should be inspected more often. Repaint as needed. If you notice that the finish is beginning to crack or peel, refinish the door promptly. Consult your Homeowner's Association, as appropriate, before making structural or cosmetic changes to your exterior doors. Unattended, cracking and peeling will progress rapidly and destroy the surface of the door. Reposition sprinklers that spray doors and other wood surfaces. Water can damage wood surfaces severely and result in their loss. Inspect the weather-stripping on your exterior doors frequently. Weather-stripping should form a reasonably tight seal to prevent air and water from entering. Normal contraction of wood doors can leave a small gap in the weather-stripping. This is normal. The small gap will close when the humidity increases and the door expands. Re-glue or replace rubber and synthetic weather-stripping that has worked loose. Use an appropriate commercial weather- stripping cement or glue. Do not use super glue type adhesives. Metal weather-stripping components can become unfastened. If this happens, carefully reshape the metal to its proper position and fasten it with small nails or tacks. Replace metal weather-stripping that has been damaged beyond this simple repair procedure. Please note that your sliding glass door is more difficult to slide during the last six to eight inches of movement. This is normal and is due to requirements for a tight seal when the door is closed. We cannot make adjustments to make the doors easier to close. Garage Doors: Close your garage doors during rain. If the garage door is left open during rain, water will collect on the door and may cause damage to the door and the door hardware. Lubricate the hardware on your garage doors every three (3) months or so. Use a silicone spray. Wipe away the excess oil. If you have a garage door that is used infrequently, you should open it periodically to inspect for needed maintenance and to make sure it is operating properly. ROH-EMERALD-01 2466 Interior Doors: It is a good idea to keep duplicate keys for the bathrooms and other locking doors. This will be convenient in the event the doors become locked accidentally. Remove finger smudges from painted or varnished interior doors by washing with warm water and a soft cloth or sponge. Dry the surface thoroughly with a soft cloth or towel. Check your interior doors frequently and use touch-up paint or varnish when necessary. These simple steps will keep your interior doors beautiful and in top condition. French doors: Examine your French doors frequently for signs of paint chipping and peeling. The paint on south and west facing wood surfaces, including doors, are particularly subject to damage by the sun. We recommend frequent inspection and prompt attention to damaged paint. Use touch-up paint as needed and repaint French doors at least annually. Also, be sure to paint the sides, top and bottom of the door. If your closets feature sliding doors, you can be confident that they will give you years of trouble-free service. Keep clothes and other items away from doors so they do not obstruct its proper operation. The rollers and tracks should be lubricated with a dry silicone lubricant. Do not drill or nail anything to your doors. Puncturing the surface of the door ruins the integrity of the door and allows moisture to enter it. This is particularly important with exterior doors. Pet doors are a good example of potential damage to your doors. Every 2 months, lubricate hinges and locks if required. Inspect finish for cracks and peeling. Use touch-up paint where required. Front Doors: Repaint if necessary, using a latex paint. Consult your Homeowner's Association regulations before you change the exterior paint color of your doors. For stain-finished doors, re-varnish with a good quality varnish as necessary. Do not use a high pressure water hose or sprayer to wash exterior doors or windows. Shower Doors: Inspect for proper fit. Adjust if necessary. Inspect caulking and re-caulk if necessary. PERFORMANCE STANDARDS Exterior doors will warp to some degree because of differing temperatures on interior and exterior surfaces. However, they should not become inoperable or cease to be weather resistant. Interior doors should not warp to a degree more than % inch measured diagonally from corner to corner, provided the proper levels of humidity have been maintained in the home. Insert panels on wood doors will shrink and expand, and may expose unpainted surfaces. Split panels should not allow light to be visible through the door. Weather stripping and seals are normally noticeable around doors and windows. No corrective action is required. However poorly fitted ones are not permissible. Door hardware can stick due to dirt build up or corrosion. ROH-EMERALD-01 2467 WARRANTY PERIOD: ONE YEAR AFTER CLOSING AV Homes will correct/adjust any open cracks, poorly fitted doors, and poorly fitted weather stripping one time within the first year after closing. Textures and colors may not match. Lubrication of door hardware is the buyer's responsibility. ROH-EMERALD-01 2468 MATIN BLO) AES MAINTENANCE AND CARE Aluminum and vinyl windows are made to last for years, but they do require routine maintenance. Perhaps the most important step is to keep the window and door tracks free of dirt and debris. The tracks are soft and can become damaged if they are not kept clean. Use a broom or a brush to loosen collected debris. Vacuum thoroughly as a part of your regular cleaning routine, then use a silicone spray. Avoi