Preview
TIMOTHY J. LONG (STATE BAR NO. 137591)
^long@orrick.com
.li^pHOLAS J. HORTON (STATE BAR NO. 289417)
1^nKbrton@orrick.com
3 AVALON JOHNSON FITZGERALD (STATE BARNO. 28816 ] 5 2019
afitzgerald@orrick.com
4 ORRICK, HERRINGTON & SUTCLIFFE LLP
400 Capitol Mall, Suite 3000
5 Sacramento, CA 95814-4497
Telephone:' \ '^tl 916 447 8299
6 Facsimile: '+1 916 329 4900
7 Attorneys for Defendant
HEALTH NET OF CALIFORNIA. INC.
8
SUPERIOR COURT OF THE STATE OF CALIFORNIA
9
COUNTY OF SACRAMENTO
10
ANDREA SPEARS, an individual, on behalf Consolidated Case No. 34-2017-00210560-
11 of herself and on behalf of all persons similarly CU-OE-GDS
situated,
12 Plaintiff, DECLARATION OF TIMOTHY J. LONG
IN SUPPORT OF DEFENDANT HEALTH
13 NET OF CALIFORNIA, INC.'S
OPPOSITION TO PLAINTIFFS'
14 HEALTH NET OF CALIFORNIA, INC., a MOTION FOR CLASS CERTIFICATION
California Corporation; and Does 1 through 50,
15 inclusive, Date: April 11, 2019
Time: 10:00 a.m.
16 Defendants. Courtroom: Dept. 35
Judge: Hon. Alan G. Perkins
17
Complaint Filed: April 5,2017
18 FAC Filed: June 29, 2017
Consolidated Complaint Filed: Dec. 21, 2017
19
Complaint Filed: August 1, 2017
20 TOMAS R. ARANA, on behalf of himself, all
others similarly situated,
21
PlaintifT,
22
23
HEALTH NET OF CALIFORNIA, INC., a
24 Califomia corporation; and DOES 1-50,
inclusive.
25
Defendant.
26
27
28
DECLARATION OF TIMOTHY J. LONG IN OPPOSITION TO PLAINTIFFS' MOTION FOR CLASS CERTIFICATION
4140-9251-2282
1 I, Timothy J. Long, declare as follows:
2 1. 1 am an active member ofthe State Bar of California and am authorized to practice
3 before this Court. I am a partner with Orrick, Herrington & Sutcliffe LLP, attorneys of record for
4 Defendant Health Net of California, Inc. ("HNCA"). 1 make this declaration on personal
5 knowledge and, if sworn as a witness, could competently testify to the following facts except
6 where otherwise indicated.
7 2. On December 3, 2018, HNCA deposed Plaintiff Tomas Arana in this matter.
8 Attached hereto as Exhibit A is a true and correct copy of the relevant excerpts of Mr. Arana's
9 deposition testimony.
10 3. On May 2, 2018, Diane Rodes was deposed as a person most knowledgeable for
11 HNCA in this matter. HNCA produced Ms. Rodes as a person most knowledgeable on numerous
12 topics, including ITNCA's meal and rest period policies and procedures applicable to non-exempt
13 employees during the class period, as well as HNCA's policies and procedures set forth in the
14 employee handbooks provided to non-exempt employees. Attached hereto as Exhibit B is a true
15 and correct copy of the relevant excerpts of Ms. Rodes' deposition testimony, including Exhibits
16 15 and 17 to Ms. Rodes' deposition.
17 4. On December 5, 2018, HNCA deposed Plaintiff Andrea Spears in this matter.
18 Attached hereto as Exhibit C is a true and correct copy of the relevant excerpts of Ms. Spears'
19 deposition testimony.
20 5. On January 21, 2019, HNCA deposed putative class member Cynthia Martel in
21 this matter. Attached hereto as Exhibit D is a true and correct copy of the relevant excerpts of
22 Ms. Martel's deposition testimony.
23 6. On January 22, 2019, HNCA deposed putative class member Markus Northam in
24 this matter. Attached hereto as Exhibit E is a true and correct copy of the relevant excerpts of
25 Mr. Northam's deposition testimony.
26 7. On February 11, 2019, HNCA deposed Plaintiffs'expert, James Toney. Attached
27 hereto as Exhibit F is a true and correct copy of the relevant excerpts of Mr. Toney's deposition
28 testimony.
DECLARATION OF TIMOTHY J. LONG IN OPPOSITION TO PLAINTIFFS' MOTION FOR CLASS CERTIFICATION
4140-9251-2282
1 8. On January 25, 2019, HNCA deposed putative class member Maria Del Pilar
2 Perez. Attached hereto as Exhibit G is a true and correct copy ofthe relevant excerpts of Ms.
3 Perez's deposition testimony.
4 9. HNCA produced data from three phone systems to Plaintiffs in this matter.
5 Specifically, HNCA produced data for the Legacy phone system at Bates Nos. HNCA004427, the
6 Avaya phone system at HNCA004428, and the Aspect phone system at HNCA004429.
7 I declare under the penalty of perjury under the laws of the State of Califomia and that the
8 foregoing is true and correct. Executed this 14th day of February, 2019, at Sacramento,
9 Califomia.
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13,
14
15
16
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28
-2-
DECLARATION OF TIMOTHY J. LONG IN OPPOSITION TO PLAINTIFFS' MOTION FOR CLASS CERTIFICATION
4140-97^1-77X7.
EXHIBIT A
1 SUPERIOR COURT OF THE STATE OF CALIFORNIA
2 COUNTY OF SACRAMENTO
3
4 ANDREA SPEARS, an
- i n d i v i d u a l , on b e h a l f o f
h e r s e l f and on b e h a l f , o f
a l l persons s i m i l a r l y
situated,
C o n s o l i d a t e d Case No.
I34-2017-00210560-CU-OE
Plaintiff(s)^ -GDS
8
vs
9
HEALTH NET OF ..CALIFORNIA,
10 INC., a C a l i f o r n i a
Corporation, e t a l
11
12 Defendant(s)
13
14
15
16
17 ^ VIDEOTAPED DEPOSITION OF TOMAS ARANA
18 Sacramento, C a l i f o r n i a
19 . Monday, December 3, 2018
20 Volume I
21
22 R e p o r t e d by:
C a r r i e Pederson
23 CSR No. 4373, RMR, CRR
24 Job No. 31233.70
25 PAGES 1 - 190
Page 1
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1 A. Yes.. 10 :49 :17 .
2 Q. You missed r e s t breaks? 10 :49 : 18
3 A. Yes. 10 :49 :20
4 Q. Okay.' D i d you keep a r e c o r d o f t h e r e s t 10 : 49:20
5 b r e a k s you missed? 10 :49 :23
6 •A. No. 10 : 49:24
7 Q, Why not? 10 : 49:24
8 A. Was t o o busy w o r k i n g . D i d n ' t have t i m e f o r 10 :49 :26
9 much e l s e . I needed t o g e t t h i s done. 10 :49 :30
10 Q. During t h e p r o j e c t time, again, f o r the 10 :49 :32
11 d e p o s i t i o n , i f I r e f e r t o o r you r e f e r t o " t h e 10 :49 :48
12 p r o j e c t t i m e " o r " t h e Hub," we're b o t h r e f e r r i n g t o .10 : 49:51
13 t h e t i m e f r a m e June 2010 t o t h e end o f 2014. Agreed? 10 : 49: 54
14 A. Yes. 10 :49 : 59
15 Q. Okay. During t h e p r o j e c t t i m e , you 10 :49 : 59
16 u n d e r s t o o d t h a t , t h e company was t o p r o v i d e you w i t h 10 :50 : 02
17 r e s t b r e a k s e v e r y f o u r hours o r f r a c t i o n thereof; 10 :50 :07
18 correct?
19 A. Correct. 10 :50 :12
20 Q. And t h e company's p o l i c y a t t h e t i m e was t o 10 :50 : 12
21 provide i t s employees w i t h 15-minute r e s t b r e a k s ; 10 :50 : 15
22 correct?
.23 A. I b e l i e v e so.' 10 :50 :19
24 Q. Okay. And your t e s t i m o n y i s t h a t you missed 10 :50 :21
25 r e s t breaks d u r i n g t h i s p r o j e c t time; correct? 10 :50 :25,
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1 having a d i f f i c u l t time t o take lunches; c o r r e c t ? 10:58:38
2 • A. Correct. , 10:58:41
3 Okay. Now d u r i n g t h a t t i m e , you u n d e r s t o o d 10:58:42
4 t h a t t h e company's p o l i c y was t h a t you were t o be 10:58:44
5 p r o v i d e d w i t h 30-minute -- a t l e a s t 30-minute l u n c h e s 10:58:46
6 d u r i n g which you were n o t supposed t o be d o i n g any 10:58:49
7 work; c o r r e c t ? 10:58:51
8 A^ Correct. 10:58:52
9 Okay. So you u n d e r s t o o d the policy; 10:58:53
10 correct?
11 A^ Yes. 10:58:55
12 A l l right. And were you a b l e t o t a k e 10:58:55
13 l u n c h e s o f a t l e a s t 30 m i n u t e s during the project 10:58:59
14 time? 10:59:02
15 A^ No. I would have never f i n i s h e d my p r o j e c t - 10:59:04
16' i fI did. 10:59:06
17 Q. Okay. D i d anyone f o r c e you t o work t h r o u g h ' 10:59:07
18 a meal p e r i o d ? 10:59:09
19 A.No. 10:59:11
20 Q. D i d anyone p r e v e n t you f r o m t a k i n g a meal 10:59:11
21 period? . 10:59:13
22 A. No. . , 10:59:14
23 Q. Okay. D i d you keep a r e c o r d o f any o f t h e 10:59:20
24 meal p e r i o d s you missed d u r i n g t h e p r o j e c t t i m e ? 10:59:24
25 A. No. 1.0:59:27
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1 Q. Okay. On your t i m e r e c o r d s -- do you 10:59:29
2 remember t h e t i m e k e e p i n g system, what i t was c a l l e d ? 10:59:33
3 A. No. I t ' s been a l o n g t i m e . 10:59:36
4 Q. Okay. So l e t ' s do a l i t t l e segue h e r e 10:59:41
5 because I t h i n k i t m i g h t be h e l p f u l f o r o t h e r p a r t s 10:59:45
6 o f your d e p o s i t i o n . So d u r i n g t h e . t i m e t h a t you were 10:59:47
7 a CSR, you r e c o r d e d t h e h o u r s you worked each day; 10:59:52
8 correct?
9 A. Yes. 10:59:59
10 Q. Okay. And t h e r e was a s e p a r a t e system i n 10:59:59
11 which you i n p u t your t i m e , when you showed up f o r 11:00:01
12 work, when you b r o k e f o r l u n c h , e t c . , e t c . ; c o r r e c t ? 11:00:04
13 A. I b e l i e v e so, yes. . 11:00:06
14 Q. And do you remember t h e name o f t h a t system? 11:00:07
15 A. No. ' . 11:00:09
16 Q. Okay.. But t h a t was s o m e t h i n g , i f I'm -- 11:00:11
17 c o r r e c t me i f I'm wrong. You were r e s p o n s i b l e for 11:00:14
18 e n t e r i n g your t i m e ; c o r r e c t ? 11:00:18
19 A. Right. 11:00:21
20 Now you u n d e r s t o o d t h a t t h e company p o l i c y 11:00:21
21 was f o r you t o a c c u r a t e l y r e c o r d t h e t i m e you worked; 11:00:23
22 right?
23 A^ Right. .11:00:27
24 Q. So i f you showed up at: 8:01, t h a t ' s t h e t i m e 11:00:27
25 you would p u t i n ; c o r r e c t ? ,ll:00:3i
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1 A. We'd have t o round i t o f f a c c o r d i n g t o 11:00:32
2 company p o l i c y . 11:00:34
3 Q. Okay. D u r i n g t h e e n t i r e t i m e you were a 11:00:35
4 CSR? 1.1:00:37
5 A. What about i t ? 11:00:39
6 Q. D u r i n g t h e -- i s your t e s t i m o n y t h a t you 11:00:40
7 were i n s t r u c t e d t o round your t i m e p u r s u a n t t o 11:00:42
8 company p o l i c y d u r i n g t h e t i m e you were a CSR? 11:00:45
9 A. Yes. 11:00:49
10 Q. Okay. That was d u r i n g t h e e n t i r e t i m e t h a t 11:00:49
11 you were a CSR; i s t h a t your t e s t i m o n y ? 11:00:51
12 A. We. d i d i t w i t h t h a t t i m e c a r d , t h o u g h , t h e 11:00:55
13 one we e n t e r e d i n m a n u a l l y . That's when we were 11:00:57
14 asked t o do t h a t . 11:01:00
15 . Q. Okay. 11:01:01
16 A. B u t -- 11:01:01
17 Q. W a s . i t your u n d e r s t a n d i n g t h a t when you p u t 11:01:02
18 i n 8:01, t h e t i m e would be rounded? 11:01:04
19 A. Yes, i t would be rounded. .11:01:07
20 Okay. Then p u t r o u n d i n g a s i d e f o r j u s t a 11:01:11
21 moment. You were i n s t r u c t e d t o p u t i n your a c t u a l 11:01:15
22 t i m e w h i c h you d i d ; c o r r e c t ? 11:01:18
23 A^ Yes. 11:01:19
24 And t h a t would i n c l u d e when you s t a r t e d 11:01:19
25 work, when and i f you t o o k a meal b r e a k ; c o r r e c t ? 11:01:22
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1 A^ Yes. 11:01:25
2 Q'. When you came "back from' your meal break? 11:01:25
3 A. Right. 11:01:27
4 Q. And when you ended work t h a t day? 11:01:27
5 A. Right. 11:01:30
6 Okay. So -- and you u n d e r s t o o d t h a t t h e 11:01:31
7 e x p e c t a t i o n o f t h e company was t h a t you a c c u r a t e l y 11:01:33
8 r e c o r d t h e hours t h a t you worked; c o r r e c t ? 11:01:35
9 A^ Correct. 11:01:37
10 Q_i_ And d i d you do t h a t ? 11:01:38
11 A^ T r i e d - t o t h e b e s t o f my a b i l i t y . 11:01:40
12 Q. Okay. And a t t h e t i m e , t h e company a l s o 11:01:42
13 e x p e c t e d you t o c e r t i f y thait your t i m e was a c c u r a t e ; 11:01:45
14 correct?
15 A. Okay. 11:01:50
16 . Q. I s t h a t c o r r e c t o r not? ' 11:01:51
17 A. I d o n ' t know t o be h o n e s t . 11:01:54
18 Q. Okay.. 11:01:56
19 A. But . I w i l l assume, y e s . 11:01:56
20 Q. ^ Okay. But even i f f o r some reason b o t h o f 11:01:58
21 us a r e i n c o r r e c t , you, n o n e t h e l e s s , accurately 11:02:00
22 recorded t h e hours t h a t you, worked each and e v e r y 11:02:03
23 day; c o r r e c t ? 11:02:05
24 A. To t h e b e s t o f my a b i l i t y , yes. 11:02:06
25 Q. Okay. And g o i n g back t o r o u n d i n g , your 11:02:08
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A. Correct. 11:2:4:34
2 Q. And i s t h a t t h e t i m e f r a m e t h a t i t would be 11:24:34
3 ' difficult f o r you t o t a k e your meal o r r e s t b r e a k s 11:24:37
4 p u r s u a n t t o company p o l i c y ? 11:24:40
5 A. Yes. 11:24:41
6 Q. Okay. 11:24:41
7 A. Wasn't t h e o n l y t i m e p e r i o d , b u t , yeah, 11:24:42
8 that's majority o f i t , yes. 11:24:45
9 • Q. Okay. A l l right. So have you t o l d me 11:25:06
10 e v e r y t h i n g , f r o m your p e r s p e c t i v e , t h a t r e l a t e s i n 11:25;09
11 any way, shape o r f o r m t o your meal b r e a k c l a i m ? 11:25:12
12 A. No. - 11:25:16
13 Q. Okay. . What e l s e do you have t o t e l l me? 11:25:17
14 A_^ On o u r • t i m e c a r d s , . how we went t h r o u g h t h e 11:25:19
15 whole p r o c e s s o f f i l l i n g them o u t i s f o r a CSR, a 11:25:23
16 r e g u l a r CSR t h a t ' s on t h e phones because we need t o 11:25:26
17 adhere t o a c e r t a i n s c h e d u l e . When you're on a 11:25:29
18 p r o j e c t , you can a c t u a l l y i n d i c a t e t h a t i n your 11:25:32
19 t i m e c a r d and j u s t p u t a b i g b l o c k a t t h e v e r y b o t t o m 11:25:34
20 o f amount o f t i m e you were on t h a t p r o j e c t . 11:25:37
21 So -- 11:25:40
22 A_j_ I f you're on p r o j e c t , you w r i t e -- drop-down 11:25:41
23 menu s a y i n g p r o j e c t t i m e , and t h e n j u s t one b l o c k , 11:25:45
24 and i t says how many hours you were on t h a t p r o j e c t . 11:25:47
25 Now -- 11:25:51
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1 A. So i t would say " P r o j e c t , e i g h t h o u r s , e i g h t 11:25:51
2 h o u r s , e i g h t h o u r s , e i g h t h o u r s , e i g h t h o u r s " -- o r , 11:25:54
3 I'm s o r r y . "Twelve h o u r s , t w e l v e h o u r s , t w e l v e 11:25:56
4 hours." - 11:25:58
5 Q. So l e t me j u s t c l a r i f y . First of a l l , 11:25:58
6 you're t a l k i n g d u r i n g t h e t i m e t h a t you had t h e t i t l e 1 1 : 2 6 : 0 3
7 o f CSR; c o r r e c t ? 11:26:05
8 A. Correct. 11:26:07
9 Q. Whether i t was CSR I , I Ior I I I ; correct? 11:26:07
10 A.' Correct. 11:26:11
11 Q. Okay. And your t e s t i m o n y i s d u r i n g t h a t 11:26:11
12 t i m e , because you were w o r k i n g on a p r o j e c t , you 11:26:13
13 c o u l d i n p u t your t i m e by opening up t h e screen? 11:26:15
14 A. I t ' s t h e same t i m e c a r d . Same t i m e c a r d a t 11:26:21
15 t h e v e r y t o p , you f i l l i n a l l t h e b l a n k s and 11:26:23
16 e v e r y t h i n g , b u t a t t h e v e r y b o t t o m , you have the' 11:26:25
17 o p t i o n o f s a y i n g , you know, i f you t o o k PTO t i m e o r 11:26:26
18 anything o f the s o r t . 11:26:29
19 Now i n t h e r e , t h e r e ' s a l s o p r o j e c t s , so 11:26:30
20 you're i n a p r o j e c t , you would i n d i c a t e t h e r e t h a t 11:26:31
21 t h e r e ' s a p r o j e c t , and you p u t your b l o c k amount o f 11:26:34
22 time f o r the p r o j e c t . Now because mine was f o r t h e 11:26:36
23 whole day, I would have t o p u t i n t w e l v e -- 11:26:38
24 t w e l v e hours i n t h e r e , between e i g h t and 11:26:40
25 . twelve hours. 11:26:42
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1 A. During the e n t i r e period? 11:27:40
2 Q. Yeah. 11:27:41
3 A. That's odd. 11:27:42
4 Q. Not when you were a c o n t a c t c e n t e r a n a l y s t . 11:27:43
5 That p a r t -- 11:27:45
6 A. Is different. 11:27:46
7 Q. -- i s d i f f e r e n t . 11:27:47
8 A. Uh-huh. 11:27:47
9 Q. And so I'm n o t t r y i n g t o be a r g u m e n t a t i v e . 11:27:48
10 I'm j u s t t e l l i n g you I ' v e seen something different. 11:27:50
11 So I'm j u s t wondering i f your r e c o l l e c t i o n -- 11:27:52
12 . A. I r e c a l l o u r t i m e c a r d s b e i n g a b l e t o do 11:27:54
13 that. Why i t w o u l d n ' t do t h a t , that doesn't make any 11:27:56
14 sense. That's j u s t so w e i r d . 11:27:59
15 . .Q^ W e l l , l e t me see i f I can a r t i c u l a t e the 11:28:00
16 issue. You r e c a l l d u r i n g t h e p r o j e c t t i m e , 11:28:04
17 a p p r o x i m a t e l y June o f 2010 t o e a r l y 2015, t h a t you 11:28:10
18 c o u l d j u s t -- r a t h e r t h a n p u t i n your b e g i n n i n g t i m e , 11:28:13
19 o u t t i m e , r e t u r n from l u n c h t i m e , end o f day t i m e , 11:28:17
20 you c o u l d j u s t i n p u t e i g h t o r t w e l v e h o u r s , and t h a t 11:28:21
21 would t a k e c a r e o f your t i m e k e e p i n g r e s p o n s i b i l i t y ? 11:28:23
22 A_^ As f a r as I remember, yeah. 11:28:26
23 Q. Okay. 11:28:28
24 A. Now i f somebody went i n t h e r e and changed 11:28:28
25 i t , I d o n ' t know t h a t . 11:28:30
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1 s t a r t e d a t 12 o ' c l o c k , I would p u t from 12:00 12:30. '11:31:34
2 Q. Okay. Even i f you a t e your l u n c h i n f i v e 11:31:37
3 minutes and went back t o work? 11:31:40
4 A. I had t o , y e s . . 1 1 31:41
5 Q. B e f o r e we g e t t h e r e , so on t h o s e i n s t a n c e s 11 3 1 : 4 3
6 when e a t i n g your l u n c h t o o k l e s s t h a n 30 m i n u t e s , you 113 1 : 4 8
7 would go back t o work, b u t you w o u l d n ' t c l o c k back 11 3 1 : 52
8 in; i s t h a t your t e s t i m o n y ? 11 3 1 : 5 5
9 A. W e l l , t h e r e ' s no c l o c k i n g i n and o u t . What 11 3 1 : 5 6
10 do you mean, " c l o c k i n g i n " ? 11 32 : 01
11 Q. W e l l , I have t i m e r e c o r d s from you. 11 3 2 : 0 3
12 A. How c o u l d you? That's impossible. , 113 2 : 0 6
13 Q. Really? . 11 3 2 : 0 8
14 A. The t i m e r e c o r d s would be on t h e phone when 11 ; 3 2 : 0 9
15 you l o g i n and o u t . My o n l y t i m e r e c o r d s would be 11 : 32 : 1 1
16 when I l o g i n f o r t h e day and when I l o g o u t a t t h e 11; 3 2 : 1 3
17 end o f t h e day. 11 : 32 : 1 6
18 Q. . B u t t h a t ' s n o t t r u e , Mr. Arana. 11 32:17
19 A. That's what I d i d . 11 32:21
20 Q.. You r e c o r d e d your t i m e u s i n g t h e s e p a r a t e 11:32:22
21 t i m e k e e p i n g system. Wasn't on t h e phone, i t was 11:32:26
22 t h r o u g h H.R. L i n k ; c o r r e c t ? 11:32:28.
23 A. Okay. 11:32:30
24 Q. Correct? 1 1 : 3 2 : 30
25 A. Okay. I d o n ' t remember i f t h a t was an 11: 32:31
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1 H.R. Link or not. 11:32:35
2 Okay. W e l l , what was t h e t i m e k e e p i n g system 11:32:36
3 c a l l e d when you were a nonexempt employee? 11:32:39
4 A^ I d o n ' t remember t h a t . 11:32:41
5 Q. Okay. We'll j u s t c a l l i t j u s t f o r the — . 11:32:43
6 t h e H e a l t h Net t i m e k e e p i n g system; okay? 11:32:45
7 A. Okay. 11:32:47
8 Q. Okay. Now I u n d e r s t a n d t h a t you r e c a l l t h a t 11:32:48
9 even when you were a nonexempt employee/ you c o u l d .. 11:32:53
10 j u s t i n d i c a t e p r o j e c t and e i t h e r p u t i n e i g h t hours 11:32:55
.11 o f work o r t w e l v e hours o f work. 11:32:59
12 A. Yes. . 11 :33:00
13 Q. Okay. I a p p r e c i a t e t h a t , and I'm n o t 11:33:01.
14 t a l k i n g about t h o s e s i t u a t i o n s . I'm, t a l k i n g about 11:33:02
15 s i t u a t i o n s where your t i m e r e c o r d s i n d i c a t e t h a t 11:33:05
16 Tomas Arana went i n and p u t " I s t a r t e d work, s t a r t e d 11:33:09
17 my s h i f t , " w h i c h you t e s t i f i e d now t w i c e t h a t you 11:33:13
18 d i d ; okay? 11:33:18
19 A. Yes. 11:33:19
20 Q. Okay. So when you w e r e n ' t j u s t r e c o r d i n g , 11:33:19
21 q u o t e / u n q u o t e , " p r o j e c t t i m e , " when you s t a r t e d work 11:33:24
22 on a day, you would go i n t o t h e H e a l t h Net 11:33:27
23 • t i m e k e e p i n g system and i n d i c a t e " I ' v e s t a r t e d my day 11:33:30
24 , here a t 8:01" o r 8 o ' c l o c k o r 7:55 a.m.; correct? 11:33:32
25 A. Yes. 11:33:37
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1 Q. A r e t h e r e any documents t h a t c o u l d r e f r e s h 11:37:55
2 your r e c o l l e c t i o n ? 11:37:57
3 A. I'm n o t aware o f any. 11:37:58
4 Q. Okay. Now your t e s t i m o n y i s t h a t on some 11:38:04
5 number o f o c c a s i o n s , you f a l s i f i e d your t i m e r e c o r d s 11:38:08
6 t o i n d i c a t e t h a t you t o o k a f u l l 30-minute meal 11:38:13
7 p e r i o d when i n f a c t you d i d n ' t ; i s t h a t c o r r e c t ? 11:38:16
8 A. For t h e most p a r t , y e s . 11:38:20
9 Q. What do you mean by " f o r t h e most p a r t " ? 11:38:21
10 A. There were t i m e s "where I d i d t a k e my l u n c h . 11:38:23
11 Q. I understand. But t h e r e were t i m e s when you 11:38:27
12 r e c o r d e d t h a t you t o o k your f u l l meal p e r i o d when i n 11:38:31
13 f a c t you h a d n ' t ; correct? 11:38:36
14 A. Correct. 11:38:37
15 Q. . And i n t h a t r e s p e c t , you f a l s i f i e d your t i m e 11:38:38
16 records; wouldn't you agree? 11:38:40
17 A_^ . I f I would have t a k e n -- showed l e s s , t h e n 11:38:43
18 t h e y p r o b a b l y would have s a i d something, that I 11:38:45
19 d i d n ' t t a k e a t a l l , which was f i n e , I could take i t , 11:38:47
20 . b u t I would have never f i n i s h e d my j o b . I t would 11:38:50
21 have a f f e c t e d my j o b i f I d i d . Or' I'm s o r r y . I t 11:38:52
22 w o u l d have a f f e c t e d t h e p r o j e c t i f I d i d . That's why 11:38:55
23 I k e p t a s k i n g f o r o t h e r -- more h e l p , and I wasn't- 11:38:59
24 given- i t . ' 11:39:02
25 Q. Okay. Now d i d you a c c u r a t e l y r e c o r d t h e 11:39:04
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1 Q. Yeah. You r e f e r r e d t o a team? 11:40:28
2 . A_^ Yeah. I s a i d my p e r s o n needed a team, n o t 11:40:29
3 one p e r s o n which i s me. 11:40:33
4 Maybe I m i s u n d e r s t o o d . So on t h e Hub 11:40:34
5 project — 11:40:36
6 A^ Right. 11:40:37
7 . -- w h i c h - i s what you've been t a l k i n g ' 11:40:37
8 about -r-
9. A^ Yes.
10 -- t h i s whole t i m e . I s your t e s t i m o n y t h e r e 11:40:38
11 was o n l y one p e r s o n w o r k i n g on — 11:40:41
12 A^ . Yes. -That was me. 11:40:44
13 And t h a t was you? 11:40:44
14 A^ Yes. . 11:40:45
15 Q. Okay. And who d i d you r e p o r t t o d u r i n g t h i s 11:40:46"
16 time? ' . 11:40:48
17 A. Robert Heafner. 11:40:48
18 Q. And how do you s p e l l h i s l a s t name? 11:40:51
19' A. H-a-e-f-n-e-r. 11:40:54
20 Q. N? • ' 11:40:58
21 A. N-e-r. 11.: 40:59
22 Q. , Okay. Who e l s e ? 11:41:00
23 A. He was my d i r e c t s u p e r v i s o r , b u t -- 11:41:06
24 Q. I f anyone e l s e . I s h o u l d have s a i d i f 11:41:07
25 anyone e l s e . 11:41:09
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1- sounds about r i g h t . 11:48:03
2 Q. I d o n ' t want you t o guess. 11:48:03
3 A. W e l l , I d o n ' t have an e x a c t d a t e o f what 11:48:05
4 happened t h a t day, b u t i f I had — again,- you're 11:48:07
5 a s k i n g me t o guess because I d o n ' t have an a c t u a l 11:48:09
6 d a t e , and I d o n ' t know what happened t h a t day, b u t 11:48:11
7 i t ' s v e r y l i k e l y t h a t I p r o b a b l y e i t h e r had t o go 11:48:13
8 home f o r an emergency o r had an a p p o i n t m e n t . 11:48:16
9 Q. And h e r e , I'm n o t t r y i n g t o g e t a t what t h e 11:48:18
10 reasons were o r q u e s t i o n why you worked s i x hours o r 11:48:21
11 less. What I'm knowing -- want t o u n d e r s t a n d i s were 11:48:24
12 you p r e v e n t e d f r o m t a k i n g a meal b r e a k i n any way, 11:48:29
13 shape o r f o r m i f you had wanted t o on t h o s e days 11:48:34
14 where you worked s i x hours o r l e s s ? 11:48:38
15 A. No, wasn't f o r c e d . 11:48:40
16 Now i n a d d i t i o n , company p o l i c y was t h a t -- 11:48:43
17 suppose you worked 11 hours on a day. 11:48:49
18. A^ Uh-huh. 11:48:51
19 Q_;^ Okay. The law would say t h a t t h e company 11:48:53
20 s h o u l d p r o v i d e you a second meal b r e a k i n t h a t 11:48:55
21 situation. 11:48:59
22 A^ Right. 11:48:59
23 Okay. But you can waive t h a t second meal 11:49:00
24 break; c o r r e c t ? 11:49:03
25 A^ Yes. 11:49:04
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1 Q. So, again,- d u r i n g t h e t i m e t h a t you were a - 11 :49: 05
2 CSR, whenever you worked s h i f t s o f t e n h o u r s o r more. 11 :49: 07
3 d i d you waive t h e second meal p e r i o d ? l i :49: 12
4 A. In t h e beginning, yes. 11 :4 9': 15
5 Okay. In t h e beginning? 11 :49: 16
6 A. Yes . 11 :49: 16
7 Okay. And a t some p o i n t , t h a t stopped? 11 :49: 17
8 A. Yes . I no l o n g e r wanted t o n o t t a k e my 11 :49: 18
9 lunch. I l e a r n e d a f t e r a w h i l e t h a t you need t o t a k e 11 :49: 20
10 t h a t second l u n c h i n o r d e r t o g e t t h a t second w i n d . 11 :49: 23
11 Okay. And when d i d you -- l e t me s t e p back. 11 :49: 26
12 H e a l t h Net o f C a l i f o r n i a had a form you 11 :49: 31
13 c o u l d f i l l o u t t o waive t h a t second meal break? 11 : 49 :33
14 A. Yes . That's r i g h t , I d i d find that form. 11 : 49:36
15 Okay. And a t some p o i n t , d i d you t e l l t h e 11 : 49:38
16 companv. "I'm n o t d o i n g t h a t anymore"? 11 : 49:39
17 A. Yes . 11 : 49:42
1.8 • Okay. 11 : 49 :42
19 A. Every year, we had t o update i t . 11 :49: 43
20 Okay. Do you remember when you s a i d t o t h e 11 : 49:45
21 company. "I'm n o t w a i v i n g my second'meal break"? 11 :49: 4 6
22 A. . I b e l i e v e i t was -- gosh -- i n '14.. 11 : 49 :48
23 Qi Okay. 11 :49: 57
24 A. I'm guessing. 11 :49: 57
25 - Don't guess. J u s t -- 11 :50: 01
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1 A^ I know I s t o p p e d t h a t , t h o u g h . I t o l d them 11:50:02
2 I needed t o t a k e t h a t second b r e a k , and I t r i e d t o 11:50:04
3 h e l p t h e p r o j e c t by making i t l e s s s t r e s s and h a v i n g 11:50:06
4 o t h e r p e o p l e h e l p , so I was a c t u a l l y a b l e t o t a k e 11:50:10
5 t h a t second l u n c h l a t e r on. < 11:50:13
6 Q. Okay. So my q u e s t i o n t o you a g a i n , when d i d 11:50:18
7 you i n d i c a t e t o t h e company t h a t you d i d n ' t want t o 11:50:23
8 waive your second meal break? 11:50:25
9 A. I f I had t o guess, i t would be sometime -- 11:50:28
10 Q. I d o n ' t want you t o guess. Give me your 11:50:30
11 best estimate. ' 11:50:32
12 A. I t had t o be '13. I t had t o be. '10, ' 1 1 . 11:50:32
13 Yeah, had t o be l a t e '13. 11:51:00
14 Q. Okay. 11:51:06
15 A. Yes, t h a t ' s r i g h t . Yeah, t h a t ' s when I had 11:51:06
16 t o b u i l d t h e second s o f t w a r e f o r t h e OEV. That's 11:51:09
17 right. I t was '13. 11:51:13
18 Q. EOV o r 0 — you s a i d s o f t w a r e . 11:51:21
19 A. OEV o r EVO,. I f o r g o t what t h e y were c a l l e d , 11:51:23
20 b u t i t ' s our s a l e s team. 11:51:27
21 Q. Uh-huh. 11:51:30
22 A. And t h e y needed something s i m i l a r t o what I 11:51:31
23 had b u i l t f o r t h e customer s e r v i c e . I was a b l e t o 11:51:33
24 build i t f o r them. That was j u s t a n o t h e r s i d e 11:51:35
25 project. 11:51:38
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1 A. Uh-huh. 11:52:42
2 So i s i t r i g h t around t h e t i m e t h a t you were 11:52:43
3 w o r k i n g on t h i s OEV s a l e s team r e l a t e d p r o j e c t t h a t 11:52:45
4 you d e c i d e d , " I need t o t a k e my second meal break"? 11:52:51
5 A^ Yes. I t was g e t t i n g e x c e s s i v e . 11:52:54
6 And who d i d you t e l l ? 11:52:55
7 A_^ A t t h e t i m e , Robert -- o r Bob — o r I'm 11:52:56
8 sorry. Robert Heafner. 11:52:59
9 Okay. And he s a i d , "No problem"? 11:53:01
10 A_^ He t o o k c a r e o f i t . Yeah, no p r o b l e m . He 11:53:04
11 took care o f i t . 11:53:08
12 Okay. And t h e n d i d you, from t h a t p o i n t 11:53:09
13 f o r w a r d , s t a r t r e c o r d i n g - your f i r s t meal b r e a k s and 11:53:14
14 your second meal breaks? 11:53:18
15 A^ Yes. 11:53:20
16 Okay. 11:53:24
17 A_^ Yes. Second meal b r e a k s were b e i n g done. 11:53:27
18 Yes, I d i d . I
Preview
TIMOTHY J. LONG (STATE BAR NO. 137591) ^long@orrick.com .li^pHOLAS J. HORTON (STATE BAR NO. 289417) 1^nKbrton@orrick.com 3 AVALON JOHNSON FITZGERALD (STATE BARNO. 28816 ] 5 2019 afitzgerald@orrick.com 4 ORRICK, HERRINGTON & SUTCLIFFE LLP 400 Capitol Mall, Suite 3000 5 Sacramento, CA 95814-4497 Telephone:' \ '^tl 916 447 8299 6 Facsimile: '+1 916 329 4900 7 Attorneys for Defendant HEALTH NET OF CALIFORNIA. INC. 8 SUPERIOR COURT OF THE STATE OF CALIFORNIA 9 COUNTY OF SACRAMENTO 10 ANDREA SPEARS, an individual, on behalf Consolidated Case No. 34-2017-00210560- 11 of herself and on behalf of all persons similarly CU-OE-GDS situated, 12 Plaintiff, DECLARATION OF TIMOTHY J. LONG IN SUPPORT OF DEFENDANT HEALTH 13 NET OF CALIFORNIA, INC.'S OPPOSITION TO PLAINTIFFS' 14 HEALTH NET OF CALIFORNIA, INC., a MOTION FOR CLASS CERTIFICATION California Corporation; and Does 1 through 50, 15 inclusive, Date: April 11, 2019 Time: 10:00 a.m. 16 Defendants. Courtroom: Dept. 35 Judge: Hon. Alan G. Perkins 17 Complaint Filed: April 5,2017 18 FAC Filed: June 29, 2017 Consolidated Complaint Filed: Dec. 21, 2017 19 Complaint Filed: August 1, 2017 20 TOMAS R. ARANA, on behalf of himself, all others similarly situated, 21 PlaintifT, 22 23 HEALTH NET OF CALIFORNIA, INC., a 24 Califomia corporation; and DOES 1-50, inclusive. 25 Defendant. 26 27 28 DECLARATION OF TIMOTHY J. LONG IN OPPOSITION TO PLAINTIFFS' MOTION FOR CLASS CERTIFICATION 4140-9251-2282 1 I, Timothy J. Long, declare as follows: 2 1. 1 am an active member ofthe State Bar of California and am authorized to practice 3 before this Court. I am a partner with Orrick, Herrington & Sutcliffe LLP, attorneys of record for 4 Defendant Health Net of California, Inc. ("HNCA"). 1 make this declaration on personal 5 knowledge and, if sworn as a witness, could competently testify to the following facts except 6 where otherwise indicated. 7 2. On December 3, 2018, HNCA deposed Plaintiff Tomas Arana in this matter. 8 Attached hereto as Exhibit A is a true and correct copy of the relevant excerpts of Mr. Arana's 9 deposition testimony. 10 3. On May 2, 2018, Diane Rodes was deposed as a person most knowledgeable for 11 HNCA in this matter. HNCA produced Ms. Rodes as a person most knowledgeable on numerous 12 topics, including ITNCA's meal and rest period policies and procedures applicable to non-exempt 13 employees during the class period, as well as HNCA's policies and procedures set forth in the 14 employee handbooks provided to non-exempt employees. Attached hereto as Exhibit B is a true 15 and correct copy of the relevant excerpts of Ms. Rodes' deposition testimony, including Exhibits 16 15 and 17 to Ms. Rodes' deposition. 17 4. On December 5, 2018, HNCA deposed Plaintiff Andrea Spears in this matter. 18 Attached hereto as Exhibit C is a true and correct copy of the relevant excerpts of Ms. Spears' 19 deposition testimony. 20 5. On January 21, 2019, HNCA deposed putative class member Cynthia Martel in 21 this matter. Attached hereto as Exhibit D is a true and correct copy of the relevant excerpts of 22 Ms. Martel's deposition testimony. 23 6. On January 22, 2019, HNCA deposed putative class member Markus Northam in 24 this matter. Attached hereto as Exhibit E is a true and correct copy of the relevant excerpts of 25 Mr. Northam's deposition testimony. 26 7. On February 11, 2019, HNCA deposed Plaintiffs'expert, James Toney. Attached 27 hereto as Exhibit F is a true and correct copy of the relevant excerpts of Mr. Toney's deposition 28 testimony. DECLARATION OF TIMOTHY J. LONG IN OPPOSITION TO PLAINTIFFS' MOTION FOR CLASS CERTIFICATION 4140-9251-2282 1 8. On January 25, 2019, HNCA deposed putative class member Maria Del Pilar 2 Perez. Attached hereto as Exhibit G is a true and correct copy ofthe relevant excerpts of Ms. 3 Perez's deposition testimony. 4 9. HNCA produced data from three phone systems to Plaintiffs in this matter. 5 Specifically, HNCA produced data for the Legacy phone system at Bates Nos. HNCA004427, the 6 Avaya phone system at HNCA004428, and the Aspect phone system at HNCA004429. 7 I declare under the penalty of perjury under the laws of the State of Califomia and that the 8 foregoing is true and correct. Executed this 14th day of February, 2019, at Sacramento, 9 Califomia. 10 11 12 13, 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 -2- DECLARATION OF TIMOTHY J. LONG IN OPPOSITION TO PLAINTIFFS' MOTION FOR CLASS CERTIFICATION 4140-97^1-77X7. EXHIBIT A 1 SUPERIOR COURT OF THE STATE OF CALIFORNIA 2 COUNTY OF SACRAMENTO 3 4 ANDREA SPEARS, an - i n d i v i d u a l , on b e h a l f o f h e r s e l f and on b e h a l f , o f a l l persons s i m i l a r l y situated, C o n s o l i d a t e d Case No. I34-2017-00210560-CU-OE Plaintiff(s)^ -GDS 8 vs 9 HEALTH NET OF ..CALIFORNIA, 10 INC., a C a l i f o r n i a Corporation, e t a l 11 12 Defendant(s) 13 14 15 16 17 ^ VIDEOTAPED DEPOSITION OF TOMAS ARANA 18 Sacramento, C a l i f o r n i a 19 . Monday, December 3, 2018 20 Volume I 21 22 R e p o r t e d by: C a r r i e Pederson 23 CSR No. 4373, RMR, CRR 24 Job No. 31233.70 25 PAGES 1 - 190 Page 1 Veritext Legal Solutions 866 299-5127 1 A. Yes.. 10 :49 :17 . 2 Q. You missed r e s t breaks? 10 :49 : 18 3 A. Yes. 10 :49 :20 4 Q. Okay.' D i d you keep a r e c o r d o f t h e r e s t 10 : 49:20 5 b r e a k s you missed? 10 :49 :23 6 •A. No. 10 : 49:24 7 Q, Why not? 10 : 49:24 8 A. Was t o o busy w o r k i n g . D i d n ' t have t i m e f o r 10 :49 :26 9 much e l s e . I needed t o g e t t h i s done. 10 :49 :30 10 Q. During t h e p r o j e c t time, again, f o r the 10 :49 :32 11 d e p o s i t i o n , i f I r e f e r t o o r you r e f e r t o " t h e 10 :49 :48 12 p r o j e c t t i m e " o r " t h e Hub," we're b o t h r e f e r r i n g t o .10 : 49:51 13 t h e t i m e f r a m e June 2010 t o t h e end o f 2014. Agreed? 10 : 49: 54 14 A. Yes. 10 :49 : 59 15 Q. Okay. During t h e p r o j e c t t i m e , you 10 :49 : 59 16 u n d e r s t o o d t h a t , t h e company was t o p r o v i d e you w i t h 10 :50 : 02 17 r e s t b r e a k s e v e r y f o u r hours o r f r a c t i o n thereof; 10 :50 :07 18 correct? 19 A. Correct. 10 :50 :12 20 Q. And t h e company's p o l i c y a t t h e t i m e was t o 10 :50 : 12 21 provide i t s employees w i t h 15-minute r e s t b r e a k s ; 10 :50 : 15 22 correct? .23 A. I b e l i e v e so.' 10 :50 :19 24 Q. Okay. And your t e s t i m o n y i s t h a t you missed 10 :50 :21 25 r e s t breaks d u r i n g t h i s p r o j e c t time; correct? 10 :50 :25, Page 4 6 Veritext Legal Solutions 866 299-5127 1 having a d i f f i c u l t time t o take lunches; c o r r e c t ? 10:58:38 2 • A. Correct. , 10:58:41 3 Okay. Now d u r i n g t h a t t i m e , you u n d e r s t o o d 10:58:42 4 t h a t t h e company's p o l i c y was t h a t you were t o be 10:58:44 5 p r o v i d e d w i t h 30-minute -- a t l e a s t 30-minute l u n c h e s 10:58:46 6 d u r i n g which you were n o t supposed t o be d o i n g any 10:58:49 7 work; c o r r e c t ? 10:58:51 8 A^ Correct. 10:58:52 9 Okay. So you u n d e r s t o o d the policy; 10:58:53 10 correct? 11 A^ Yes. 10:58:55 12 A l l right. And were you a b l e t o t a k e 10:58:55 13 l u n c h e s o f a t l e a s t 30 m i n u t e s during the project 10:58:59 14 time? 10:59:02 15 A^ No. I would have never f i n i s h e d my p r o j e c t - 10:59:04 16' i fI did. 10:59:06 17 Q. Okay. D i d anyone f o r c e you t o work t h r o u g h ' 10:59:07 18 a meal p e r i o d ? 10:59:09 19 A.No. 10:59:11 20 Q. D i d anyone p r e v e n t you f r o m t a k i n g a meal 10:59:11 21 period? . 10:59:13 22 A. No. . , 10:59:14 23 Q. Okay. D i d you keep a r e c o r d o f any o f t h e 10:59:20 24 meal p e r i o d s you missed d u r i n g t h e p r o j e c t t i m e ? 10:59:24 25 A. No. 1.0:59:27 Page 55 Veritext Legal Solutions 866 299-5127 1 Q. Okay. On your t i m e r e c o r d s -- do you 10:59:29 2 remember t h e t i m e k e e p i n g system, what i t was c a l l e d ? 10:59:33 3 A. No. I t ' s been a l o n g t i m e . 10:59:36 4 Q. Okay. So l e t ' s do a l i t t l e segue h e r e 10:59:41 5 because I t h i n k i t m i g h t be h e l p f u l f o r o t h e r p a r t s 10:59:45 6 o f your d e p o s i t i o n . So d u r i n g t h e . t i m e t h a t you were 10:59:47 7 a CSR, you r e c o r d e d t h e h o u r s you worked each day; 10:59:52 8 correct? 9 A. Yes. 10:59:59 10 Q. Okay. And t h e r e was a s e p a r a t e system i n 10:59:59 11 which you i n p u t your t i m e , when you showed up f o r 11:00:01 12 work, when you b r o k e f o r l u n c h , e t c . , e t c . ; c o r r e c t ? 11:00:04 13 A. I b e l i e v e so, yes. . 11:00:06 14 Q. And do you remember t h e name o f t h a t system? 11:00:07 15 A. No. ' . 11:00:09 16 Q. Okay.. But t h a t was s o m e t h i n g , i f I'm -- 11:00:11 17 c o r r e c t me i f I'm wrong. You were r e s p o n s i b l e for 11:00:14 18 e n t e r i n g your t i m e ; c o r r e c t ? 11:00:18 19 A. Right. 11:00:21 20 Now you u n d e r s t o o d t h a t t h e company p o l i c y 11:00:21 21 was f o r you t o a c c u r a t e l y r e c o r d t h e t i m e you worked; 11:00:23 22 right? 23 A^ Right. .11:00:27 24 Q. So i f you showed up at: 8:01, t h a t ' s t h e t i m e 11:00:27 25 you would p u t i n ; c o r r e c t ? ,ll:00:3i Page 56 Veritext Legal Solutions 866 299-5127 1 A. We'd have t o round i t o f f a c c o r d i n g t o 11:00:32 2 company p o l i c y . 11:00:34 3 Q. Okay. D u r i n g t h e e n t i r e t i m e you were a 11:00:35 4 CSR? 1.1:00:37 5 A. What about i t ? 11:00:39 6 Q. D u r i n g t h e -- i s your t e s t i m o n y t h a t you 11:00:40 7 were i n s t r u c t e d t o round your t i m e p u r s u a n t t o 11:00:42 8 company p o l i c y d u r i n g t h e t i m e you were a CSR? 11:00:45 9 A. Yes. 11:00:49 10 Q. Okay. That was d u r i n g t h e e n t i r e t i m e t h a t 11:00:49 11 you were a CSR; i s t h a t your t e s t i m o n y ? 11:00:51 12 A. We. d i d i t w i t h t h a t t i m e c a r d , t h o u g h , t h e 11:00:55 13 one we e n t e r e d i n m a n u a l l y . That's when we were 11:00:57 14 asked t o do t h a t . 11:01:00 15 . Q. Okay. 11:01:01 16 A. B u t -- 11:01:01 17 Q. W a s . i t your u n d e r s t a n d i n g t h a t when you p u t 11:01:02 18 i n 8:01, t h e t i m e would be rounded? 11:01:04 19 A. Yes, i t would be rounded. .11:01:07 20 Okay. Then p u t r o u n d i n g a s i d e f o r j u s t a 11:01:11 21 moment. You were i n s t r u c t e d t o p u t i n your a c t u a l 11:01:15 22 t i m e w h i c h you d i d ; c o r r e c t ? 11:01:18 23 A^ Yes. 11:01:19 24 And t h a t would i n c l u d e when you s t a r t e d 11:01:19 25 work, when and i f you t o o k a meal b r e a k ; c o r r e c t ? 11:01:22 Page 57 Veritext Legal Solutions 866 299-5127 1 A^ Yes. 11:01:25 2 Q'. When you came "back from' your meal break? 11:01:25 3 A. Right. 11:01:27 4 Q. And when you ended work t h a t day? 11:01:27 5 A. Right. 11:01:30 6 Okay. So -- and you u n d e r s t o o d t h a t t h e 11:01:31 7 e x p e c t a t i o n o f t h e company was t h a t you a c c u r a t e l y 11:01:33 8 r e c o r d t h e hours t h a t you worked; c o r r e c t ? 11:01:35 9 A^ Correct. 11:01:37 10 Q_i_ And d i d you do t h a t ? 11:01:38 11 A^ T r i e d - t o t h e b e s t o f my a b i l i t y . 11:01:40 12 Q. Okay. And a t t h e t i m e , t h e company a l s o 11:01:42 13 e x p e c t e d you t o c e r t i f y thait your t i m e was a c c u r a t e ; 11:01:45 14 correct? 15 A. Okay. 11:01:50 16 . Q. I s t h a t c o r r e c t o r not? ' 11:01:51 17 A. I d o n ' t know t o be h o n e s t . 11:01:54 18 Q. Okay.. 11:01:56 19 A. But . I w i l l assume, y e s . 11:01:56 20 Q. ^ Okay. But even i f f o r some reason b o t h o f 11:01:58 21 us a r e i n c o r r e c t , you, n o n e t h e l e s s , accurately 11:02:00 22 recorded t h e hours t h a t you, worked each and e v e r y 11:02:03 23 day; c o r r e c t ? 11:02:05 24 A. To t h e b e s t o f my a b i l i t y , yes. 11:02:06 25 Q. Okay. And g o i n g back t o r o u n d i n g , your 11:02:08 Page 58 Veritext Legal Solutions 866 299-5127 A. Correct. 11:2:4:34 2 Q. And i s t h a t t h e t i m e f r a m e t h a t i t would be 11:24:34 3 ' difficult f o r you t o t a k e your meal o r r e s t b r e a k s 11:24:37 4 p u r s u a n t t o company p o l i c y ? 11:24:40 5 A. Yes. 11:24:41 6 Q. Okay. 11:24:41 7 A. Wasn't t h e o n l y t i m e p e r i o d , b u t , yeah, 11:24:42 8 that's majority o f i t , yes. 11:24:45 9 • Q. Okay. A l l right. So have you t o l d me 11:25:06 10 e v e r y t h i n g , f r o m your p e r s p e c t i v e , t h a t r e l a t e s i n 11:25;09 11 any way, shape o r f o r m t o your meal b r e a k c l a i m ? 11:25:12 12 A. No. - 11:25:16 13 Q. Okay. . What e l s e do you have t o t e l l me? 11:25:17 14 A_^ On o u r • t i m e c a r d s , . how we went t h r o u g h t h e 11:25:19 15 whole p r o c e s s o f f i l l i n g them o u t i s f o r a CSR, a 11:25:23 16 r e g u l a r CSR t h a t ' s on t h e phones because we need t o 11:25:26 17 adhere t o a c e r t a i n s c h e d u l e . When you're on a 11:25:29 18 p r o j e c t , you can a c t u a l l y i n d i c a t e t h a t i n your 11:25:32 19 t i m e c a r d and j u s t p u t a b i g b l o c k a t t h e v e r y b o t t o m 11:25:34 20 o f amount o f t i m e you were on t h a t p r o j e c t . 11:25:37 21 So -- 11:25:40 22 A_j_ I f you're on p r o j e c t , you w r i t e -- drop-down 11:25:41 23 menu s a y i n g p r o j e c t t i m e , and t h e n j u s t one b l o c k , 11:25:45 24 and i t says how many hours you were on t h a t p r o j e c t . 11:25:47 25 Now -- 11:25:51 Page 63 Veritext Legal Solutions 866 299-5127 1 A. So i t would say " P r o j e c t , e i g h t h o u r s , e i g h t 11:25:51 2 h o u r s , e i g h t h o u r s , e i g h t h o u r s , e i g h t h o u r s " -- o r , 11:25:54 3 I'm s o r r y . "Twelve h o u r s , t w e l v e h o u r s , t w e l v e 11:25:56 4 hours." - 11:25:58 5 Q. So l e t me j u s t c l a r i f y . First of a l l , 11:25:58 6 you're t a l k i n g d u r i n g t h e t i m e t h a t you had t h e t i t l e 1 1 : 2 6 : 0 3 7 o f CSR; c o r r e c t ? 11:26:05 8 A. Correct. 11:26:07 9 Q. Whether i t was CSR I , I Ior I I I ; correct? 11:26:07 10 A.' Correct. 11:26:11 11 Q. Okay. And your t e s t i m o n y i s d u r i n g t h a t 11:26:11 12 t i m e , because you were w o r k i n g on a p r o j e c t , you 11:26:13 13 c o u l d i n p u t your t i m e by opening up t h e screen? 11:26:15 14 A. I t ' s t h e same t i m e c a r d . Same t i m e c a r d a t 11:26:21 15 t h e v e r y t o p , you f i l l i n a l l t h e b l a n k s and 11:26:23 16 e v e r y t h i n g , b u t a t t h e v e r y b o t t o m , you have the' 11:26:25 17 o p t i o n o f s a y i n g , you know, i f you t o o k PTO t i m e o r 11:26:26 18 anything o f the s o r t . 11:26:29 19 Now i n t h e r e , t h e r e ' s a l s o p r o j e c t s , so 11:26:30 20 you're i n a p r o j e c t , you would i n d i c a t e t h e r e t h a t 11:26:31 21 t h e r e ' s a p r o j e c t , and you p u t your b l o c k amount o f 11:26:34 22 time f o r the p r o j e c t . Now because mine was f o r t h e 11:26:36 23 whole day, I would have t o p u t i n t w e l v e -- 11:26:38 24 t w e l v e hours i n t h e r e , between e i g h t and 11:26:40 25 . twelve hours. 11:26:42 Page 64 Veritext Legal Solutions 866 299-5127 1 A. During the e n t i r e period? 11:27:40 2 Q. Yeah. 11:27:41 3 A. That's odd. 11:27:42 4 Q. Not when you were a c o n t a c t c e n t e r a n a l y s t . 11:27:43 5 That p a r t -- 11:27:45 6 A. Is different. 11:27:46 7 Q. -- i s d i f f e r e n t . 11:27:47 8 A. Uh-huh. 11:27:47 9 Q. And so I'm n o t t r y i n g t o be a r g u m e n t a t i v e . 11:27:48 10 I'm j u s t t e l l i n g you I ' v e seen something different. 11:27:50 11 So I'm j u s t wondering i f your r e c o l l e c t i o n -- 11:27:52 12 . A. I r e c a l l o u r t i m e c a r d s b e i n g a b l e t o do 11:27:54 13 that. Why i t w o u l d n ' t do t h a t , that doesn't make any 11:27:56 14 sense. That's j u s t so w e i r d . 11:27:59 15 . .Q^ W e l l , l e t me see i f I can a r t i c u l a t e the 11:28:00 16 issue. You r e c a l l d u r i n g t h e p r o j e c t t i m e , 11:28:04 17 a p p r o x i m a t e l y June o f 2010 t o e a r l y 2015, t h a t you 11:28:10 18 c o u l d j u s t -- r a t h e r t h a n p u t i n your b e g i n n i n g t i m e , 11:28:13 19 o u t t i m e , r e t u r n from l u n c h t i m e , end o f day t i m e , 11:28:17 20 you c o u l d j u s t i n p u t e i g h t o r t w e l v e h o u r s , and t h a t 11:28:21 21 would t a k e c a r e o f your t i m e k e e p i n g r e s p o n s i b i l i t y ? 11:28:23 22 A_^ As f a r as I remember, yeah. 11:28:26 23 Q. Okay. 11:28:28 24 A. Now i f somebody went i n t h e r e and changed 11:28:28 25 i t , I d o n ' t know t h a t . 11:28:30 Page 66 Veritext Legal Solutions 866 299-5127 1 s t a r t e d a t 12 o ' c l o c k , I would p u t from 12:00 12:30. '11:31:34 2 Q. Okay. Even i f you a t e your l u n c h i n f i v e 11:31:37 3 minutes and went back t o work? 11:31:40 4 A. I had t o , y e s . . 1 1 31:41 5 Q. B e f o r e we g e t t h e r e , so on t h o s e i n s t a n c e s 11 3 1 : 4 3 6 when e a t i n g your l u n c h t o o k l e s s t h a n 30 m i n u t e s , you 113 1 : 4 8 7 would go back t o work, b u t you w o u l d n ' t c l o c k back 11 3 1 : 52 8 in; i s t h a t your t e s t i m o n y ? 11 3 1 : 5 5 9 A. W e l l , t h e r e ' s no c l o c k i n g i n and o u t . What 11 3 1 : 5 6 10 do you mean, " c l o c k i n g i n " ? 11 32 : 01 11 Q. W e l l , I have t i m e r e c o r d s from you. 11 3 2 : 0 3 12 A. How c o u l d you? That's impossible. , 113 2 : 0 6 13 Q. Really? . 11 3 2 : 0 8 14 A. The t i m e r e c o r d s would be on t h e phone when 11 ; 3 2 : 0 9 15 you l o g i n and o u t . My o n l y t i m e r e c o r d s would be 11 : 32 : 1 1 16 when I l o g i n f o r t h e day and when I l o g o u t a t t h e 11; 3 2 : 1 3 17 end o f t h e day. 11 : 32 : 1 6 18 Q. . B u t t h a t ' s n o t t r u e , Mr. Arana. 11 32:17 19 A. That's what I d i d . 11 32:21 20 Q.. You r e c o r d e d your t i m e u s i n g t h e s e p a r a t e 11:32:22 21 t i m e k e e p i n g system. Wasn't on t h e phone, i t was 11:32:26 22 t h r o u g h H.R. L i n k ; c o r r e c t ? 11:32:28. 23 A. Okay. 11:32:30 24 Q. Correct? 1 1 : 3 2 : 30 25 A. Okay. I d o n ' t remember i f t h a t was an 11: 32:31 Page 70 Veritext Legal Solutions 866 299-5127 1 H.R. Link or not. 11:32:35 2 Okay. W e l l , what was t h e t i m e k e e p i n g system 11:32:36 3 c a l l e d when you were a nonexempt employee? 11:32:39 4 A^ I d o n ' t remember t h a t . 11:32:41 5 Q. Okay. We'll j u s t c a l l i t j u s t f o r the — . 11:32:43 6 t h e H e a l t h Net t i m e k e e p i n g system; okay? 11:32:45 7 A. Okay. 11:32:47 8 Q. Okay. Now I u n d e r s t a n d t h a t you r e c a l l t h a t 11:32:48 9 even when you were a nonexempt employee/ you c o u l d .. 11:32:53 10 j u s t i n d i c a t e p r o j e c t and e i t h e r p u t i n e i g h t hours 11:32:55 .11 o f work o r t w e l v e hours o f work. 11:32:59 12 A. Yes. . 11 :33:00 13 Q. Okay. I a p p r e c i a t e t h a t , and I'm n o t 11:33:01. 14 t a l k i n g about t h o s e s i t u a t i o n s . I'm, t a l k i n g about 11:33:02 15 s i t u a t i o n s where your t i m e r e c o r d s i n d i c a t e t h a t 11:33:05 16 Tomas Arana went i n and p u t " I s t a r t e d work, s t a r t e d 11:33:09 17 my s h i f t , " w h i c h you t e s t i f i e d now t w i c e t h a t you 11:33:13 18 d i d ; okay? 11:33:18 19 A. Yes. 11:33:19 20 Q. Okay. So when you w e r e n ' t j u s t r e c o r d i n g , 11:33:19 21 q u o t e / u n q u o t e , " p r o j e c t t i m e , " when you s t a r t e d work 11:33:24 22 on a day, you would go i n t o t h e H e a l t h Net 11:33:27 23 • t i m e k e e p i n g system and i n d i c a t e " I ' v e s t a r t e d my day 11:33:30 24 , here a t 8:01" o r 8 o ' c l o c k o r 7:55 a.m.; correct? 11:33:32 25 A. Yes. 11:33:37 Page 71 Veritext Legal Solutions 866 299-5127 1 Q. A r e t h e r e any documents t h a t c o u l d r e f r e s h 11:37:55 2 your r e c o l l e c t i o n ? 11:37:57 3 A. I'm n o t aware o f any. 11:37:58 4 Q. Okay. Now your t e s t i m o n y i s t h a t on some 11:38:04 5 number o f o c c a s i o n s , you f a l s i f i e d your t i m e r e c o r d s 11:38:08 6 t o i n d i c a t e t h a t you t o o k a f u l l 30-minute meal 11:38:13 7 p e r i o d when i n f a c t you d i d n ' t ; i s t h a t c o r r e c t ? 11:38:16 8 A. For t h e most p a r t , y e s . 11:38:20 9 Q. What do you mean by " f o r t h e most p a r t " ? 11:38:21 10 A. There were t i m e s "where I d i d t a k e my l u n c h . 11:38:23 11 Q. I understand. But t h e r e were t i m e s when you 11:38:27 12 r e c o r d e d t h a t you t o o k your f u l l meal p e r i o d when i n 11:38:31 13 f a c t you h a d n ' t ; correct? 11:38:36 14 A. Correct. 11:38:37 15 Q. . And i n t h a t r e s p e c t , you f a l s i f i e d your t i m e 11:38:38 16 records; wouldn't you agree? 11:38:40 17 A_^ . I f I would have t a k e n -- showed l e s s , t h e n 11:38:43 18 t h e y p r o b a b l y would have s a i d something, that I 11:38:45 19 d i d n ' t t a k e a t a l l , which was f i n e , I could take i t , 11:38:47 20 . b u t I would have never f i n i s h e d my j o b . I t would 11:38:50 21 have a f f e c t e d my j o b i f I d i d . Or' I'm s o r r y . I t 11:38:52 22 w o u l d have a f f e c t e d t h e p r o j e c t i f I d i d . That's why 11:38:55 23 I k e p t a s k i n g f o r o t h e r -- more h e l p , and I wasn't- 11:38:59 24 given- i t . ' 11:39:02 25 Q. Okay. Now d i d you a c c u r a t e l y r e c o r d t h e 11:39:04 Page 7 6 Veritext Legal Solutions 866 299-5127 1 Q. Yeah. You r e f e r r e d t o a team? 11:40:28 2 . A_^ Yeah. I s a i d my p e r s o n needed a team, n o t 11:40:29 3 one p e r s o n which i s me. 11:40:33 4 Maybe I m i s u n d e r s t o o d . So on t h e Hub 11:40:34 5 project — 11:40:36 6 A^ Right. 11:40:37 7 . -- w h i c h - i s what you've been t a l k i n g ' 11:40:37 8 about -r- 9. A^ Yes. 10 -- t h i s whole t i m e . I s your t e s t i m o n y t h e r e 11:40:38 11 was o n l y one p e r s o n w o r k i n g on — 11:40:41 12 A^ . Yes. -That was me. 11:40:44 13 And t h a t was you? 11:40:44 14 A^ Yes. . 11:40:45 15 Q. Okay. And who d i d you r e p o r t t o d u r i n g t h i s 11:40:46" 16 time? ' . 11:40:48 17 A. Robert Heafner. 11:40:48 18 Q. And how do you s p e l l h i s l a s t name? 11:40:51 19' A. H-a-e-f-n-e-r. 11:40:54 20 Q. N? • ' 11:40:58 21 A. N-e-r. 11.: 40:59 22 Q. , Okay. Who e l s e ? 11:41:00 23 A. He was my d i r e c t s u p e r v i s o r , b u t -- 11:41:06 24 Q. I f anyone e l s e . I s h o u l d have s a i d i f 11:41:07 25 anyone e l s e . 11:41:09 Page 78 Veritext Legal Solutions 866 299-5127 1- sounds about r i g h t . 11:48:03 2 Q. I d o n ' t want you t o guess. 11:48:03 3 A. W e l l , I d o n ' t have an e x a c t d a t e o f what 11:48:05 4 happened t h a t day, b u t i f I had — again,- you're 11:48:07 5 a s k i n g me t o guess because I d o n ' t have an a c t u a l 11:48:09 6 d a t e , and I d o n ' t know what happened t h a t day, b u t 11:48:11 7 i t ' s v e r y l i k e l y t h a t I p r o b a b l y e i t h e r had t o go 11:48:13 8 home f o r an emergency o r had an a p p o i n t m e n t . 11:48:16 9 Q. And h e r e , I'm n o t t r y i n g t o g e t a t what t h e 11:48:18 10 reasons were o r q u e s t i o n why you worked s i x hours o r 11:48:21 11 less. What I'm knowing -- want t o u n d e r s t a n d i s were 11:48:24 12 you p r e v e n t e d f r o m t a k i n g a meal b r e a k i n any way, 11:48:29 13 shape o r f o r m i f you had wanted t o on t h o s e days 11:48:34 14 where you worked s i x hours o r l e s s ? 11:48:38 15 A. No, wasn't f o r c e d . 11:48:40 16 Now i n a d d i t i o n , company p o l i c y was t h a t -- 11:48:43 17 suppose you worked 11 hours on a day. 11:48:49 18. A^ Uh-huh. 11:48:51 19 Q_;^ Okay. The law would say t h a t t h e company 11:48:53 20 s h o u l d p r o v i d e you a second meal b r e a k i n t h a t 11:48:55 21 situation. 11:48:59 22 A^ Right. 11:48:59 23 Okay. But you can waive t h a t second meal 11:49:00 24 break; c o r r e c t ? 11:49:03 25 A^ Yes. 11:49:04 Page 85 Veritext Legal Solutions 866 299-5127 1 Q. So, again,- d u r i n g t h e t i m e t h a t you were a - 11 :49: 05 2 CSR, whenever you worked s h i f t s o f t e n h o u r s o r more. 11 :49: 07 3 d i d you waive t h e second meal p e r i o d ? l i :49: 12 4 A. In t h e beginning, yes. 11 :4 9': 15 5 Okay. In t h e beginning? 11 :49: 16 6 A. Yes . 11 :49: 16 7 Okay. And a t some p o i n t , t h a t stopped? 11 :49: 17 8 A. Yes . I no l o n g e r wanted t o n o t t a k e my 11 :49: 18 9 lunch. I l e a r n e d a f t e r a w h i l e t h a t you need t o t a k e 11 :49: 20 10 t h a t second l u n c h i n o r d e r t o g e t t h a t second w i n d . 11 :49: 23 11 Okay. And when d i d you -- l e t me s t e p back. 11 :49: 26 12 H e a l t h Net o f C a l i f o r n i a had a form you 11 :49: 31 13 c o u l d f i l l o u t t o waive t h a t second meal break? 11 : 49 :33 14 A. Yes . That's r i g h t , I d i d find that form. 11 : 49:36 15 Okay. And a t some p o i n t , d i d you t e l l t h e 11 : 49:38 16 companv. "I'm n o t d o i n g t h a t anymore"? 11 : 49:39 17 A. Yes . 11 : 49:42 1.8 • Okay. 11 : 49 :42 19 A. Every year, we had t o update i t . 11 :49: 43 20 Okay. Do you remember when you s a i d t o t h e 11 : 49:45 21 company. "I'm n o t w a i v i n g my second'meal break"? 11 :49: 4 6 22 A. . I b e l i e v e i t was -- gosh -- i n '14.. 11 : 49 :48 23 Qi Okay. 11 :49: 57 24 A. I'm guessing. 11 :49: 57 25 - Don't guess. J u s t -- 11 :50: 01 Page 86 Veritext Legal Solutions 866 299-5127 1 A^ I know I s t o p p e d t h a t , t h o u g h . I t o l d them 11:50:02 2 I needed t o t a k e t h a t second b r e a k , and I t r i e d t o 11:50:04 3 h e l p t h e p r o j e c t by making i t l e s s s t r e s s and h a v i n g 11:50:06 4 o t h e r p e o p l e h e l p , so I was a c t u a l l y a b l e t o t a k e 11:50:10 5 t h a t second l u n c h l a t e r on. < 11:50:13 6 Q. Okay. So my q u e s t i o n t o you a g a i n , when d i d 11:50:18 7 you i n d i c a t e t o t h e company t h a t you d i d n ' t want t o 11:50:23 8 waive your second meal break? 11:50:25 9 A. I f I had t o guess, i t would be sometime -- 11:50:28 10 Q. I d o n ' t want you t o guess. Give me your 11:50:30 11 best estimate. ' 11:50:32 12 A. I t had t o be '13. I t had t o be. '10, ' 1 1 . 11:50:32 13 Yeah, had t o be l a t e '13. 11:51:00 14 Q. Okay. 11:51:06 15 A. Yes, t h a t ' s r i g h t . Yeah, t h a t ' s when I had 11:51:06 16 t o b u i l d t h e second s o f t w a r e f o r t h e OEV. That's 11:51:09 17 right. I t was '13. 11:51:13 18 Q. EOV o r 0 — you s a i d s o f t w a r e . 11:51:21 19 A. OEV o r EVO,. I f o r g o t what t h e y were c a l l e d , 11:51:23 20 b u t i t ' s our s a l e s team. 11:51:27 21 Q. Uh-huh. 11:51:30 22 A. And t h e y needed something s i m i l a r t o what I 11:51:31 23 had b u i l t f o r t h e customer s e r v i c e . I was a b l e t o 11:51:33 24 build i t f o r them. That was j u s t a n o t h e r s i d e 11:51:35 25 project. 11:51:38 Page 87 Veritext Legal Solutions 866 299-5127 1 A. Uh-huh. 11:52:42 2 So i s i t r i g h t around t h e t i m e t h a t you were 11:52:43 3 w o r k i n g on t h i s OEV s a l e s team r e l a t e d p r o j e c t t h a t 11:52:45 4 you d e c i d e d , " I need t o t a k e my second meal break"? 11:52:51 5 A^ Yes. I t was g e t t i n g e x c e s s i v e . 11:52:54 6 And who d i d you t e l l ? 11:52:55 7 A_^ A t t h e t i m e , Robert -- o r Bob — o r I'm 11:52:56 8 sorry. Robert Heafner. 11:52:59 9 Okay. And he s a i d , "No problem"? 11:53:01 10 A_^ He t o o k c a r e o f i t . Yeah, no p r o b l e m . He 11:53:04 11 took care o f i t . 11:53:08 12 Okay. And t h e n d i d you, from t h a t p o i n t 11:53:09 13 f o r w a r d , s t a r t r e c o r d i n g - your f i r s t meal b r e a k s and 11:53:14 14 your second meal breaks? 11:53:18 15 A^ Yes. 11:53:20 16 Okay. 11:53:24 17 A_^ Yes. Second meal b r e a k s were b e i n g done. 11:53:27 18 Yes, I d i d . I