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  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
						
                                

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FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 SUPREME COURT OF THE STATE OF NEW YORK COUNTY OF ALBANY ____________________________________ In the Matter of the Application of BEST HELP HOMECARE, INC; CAREAIDE DIRECT INC.; CAREFIRST CDPAP, CORP; EASY CHOICE AGENCY INC.; HARBOR CARE LLC; HOME CHOICE LLC; SAFE HAVEN HOME CARE, INC; AND SILVER LINING HOMECARE AGENCY, INC., Petitioners, -against- NEW YORK STATE DEPARTMENT OF HEALTH, Index No. 905064-22 and MARY T. BASSETT, MD, MPH, in her official capacity as Commissioner of Health of the State of New York, Respondents, For a Judgment Pursuant to Article 78 of the N.Y. Civil Practice Law & Rules (“CPLR”) ____________________________________ PETITIONERS’ MOTION FOR TEMPORARY RESTRAINING ORDER AND PRELIMINARY INJUNCTION ORAL ARGUMENT REQUESTED 1 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 PLEASE TAKE NOTICE that, upon the accompanying memorandum of law, affidavits of Rouandy Pascal and Yvonne Ward, and Petitioners’ previously filed verified petition, supporting memorandum of law and reply brief, Petitioners, through counsel, at a return date to be scheduled as soon as possible, will move this Court for a preliminary injunction preventing Respondents from announcing additional contract awards and non-awards under RFO #20039 until this proceeding is resolved and Respondents have provided Petitioners with the documents to which they are entitled under FOIL. In the event that the Court cannot schedule a preliminary injunction hearing and rule on Petitioners’ Motion prior to January 15, 2023, then Petitioners will move this Court for a temporary restraining order on January 13, 2023 at 9:30 a.m., or as soon thereafter as counsel can be heard. Pursuant to NY CPLR § 2214(b), Petitioners request that Respondents file their response by January 6, 2023. Petitioners intend to file a reply by January 12, 2023. DATED: December 28, 2022 Respectfully submitted, Potomac Law Group _____________________________ Derek Adams Attorney for Petitioners 1300 Pennsylvania Avenue, NW Suite 700 Washington, DC 20004 dadams@potomaclaw.com 1 2 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 To: Letitia James Attorney General of the State of New York Stacey Hamilton Assistant Attorney General, of Counsel Attorney for Respondents Mary T. Bassett and NYS Department of Health The Capitol Albany, New York 12224 2 3 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 SUPREME COURT OF THE STATE OF NEW YORK COUNTY OF ALBANY ____________________________________ In the Matter of the Application of BEST HELP HOMECARE, INC; CAREAIDE DIRECT INC.; CAREFIRST CDPAP, CORP; EASY CHOICE AGENCY INC.; HARBOR CARE LLC; HOME CHOICE LLC; SAFE HAVEN HOME CARE, INC; AND SILVER LINING HOMECARE AGENCY, INC., Petitioners, -against- NEW YORK STATE DEPARTMENT OF HEALTH, Index No. 905064-22 and MARY T. BASSETT, MD, MPH, in her official capacity as Commissioner of Health of the State of New York, Respondents, For a Judgment Pursuant to Article 78 of the N.Y. Civil Practice Law & Rules (“CPLR”) ____________________________________ MEMORANDUM OF LAW IN SUPPORT OF PETITIONERS’ MOTION FOR TEMPORARY RESTRAINING ORDER AND PRELIMINARY INJUNCTION ORAL ARGUMENT REQUESTED 4 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 TABLE OF CONTENTS INTRODUCTION ...........................................................................................................................1 FACTUAL BACKGROUND ..........................................................................................................2 1. The CDPAP and the Role of FIs ..............................................................................2 2. The RFO...................................................................................................................3 3. Petitioners’ FOIL requests .......................................................................................6 4. Upcoming announcement of additional awards .....................................................10 LEGAL STANDARD ....................................................................................................................11 LEGAL ARGUMENT ...................................................................................................................12 1. Petitioners are likely to succeed on the merits of their claims ...............................13 2. Petitioners will be irreparably harmed if they are unable to access the FOIL documents before they must submit their bid protests to OSC..............................19 3. The balance of the equities favors Petitioners .......................................................22 CONCLUSION ..............................................................................................................................24 i 5 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 TABLE OF AUTHORITIES CASES AEP Res. Serv. Co. v. Long Island Power Auth., 179 Misc. 2d 639, 686 N.Y.S.2d 664 (Sup. Ct. 1999) ...................................................................................................................24 B. Milligan Contracting, Inc. v. State, 251 A.D.2d 1084, 674 N.Y.S.2d 204 (1998)....................20 Encore Coll. Bookstores, Inc. v. Auxiliary Serv. Corp. of State Univ. of New York at Farmingdale, 87 N.Y.2d 410, 663 N.E.2d 302 (1995) ......................................................14 Encore Coll. Bookstores, Inc., 87 N.Y.2d at 420...........................................................................16 Glens Falls Newspapers, Inc. v. Ctys. of Warren & Washington Dev. Agency, 257 A.D.2d 948, 684 N.Y.S.2d 321 (1999) ...........................................................................................15 Lee v. NYC Dep’t of Hous. Pres. & Dev., 162 Misc. 2d 901, 614 N.Y.S.2d 694 (Sup. Ct. 1994) ............................................................................................................................13, 23 Loc. 3471 v. City of Geneva, 75 Misc. 3d 677, 168 N.Y.S.3d 250 (Sup. Ct. 2022) ......................12 Madera v. Elmont Pub. Libr., 101 A.D.3d 726, 957 N.Y.S.2d 129 (2012) ...................................18 Markowitz v. Serio, 11 N.Y.3d 43, 893 N.E.2d 110 (2008) ..........................................................14 Melvin v. Union Coll., 195 A.D.2d 447, 600 N.Y.S.2d 141 (1993) ........................................11, 23 Moody’s Corp. v. N.Y. State Dep’t of Tax’n & Fin., 141 A.D.3d 997, 35 N.Y.S.3d 785 (2016) .................................................................................................................................14 Mr. Natural, Inc. v. Unadulterated Food Prod., Inc., 152 A.D.2d 729, 544 N.Y.S.2d 182 (1989) .................................................................................................................................21 N.Y. 1 News v. Off. of President of Borough of Staten Island, 166 Misc. 2d 270, 631 N.Y.S.2d 479 (Sup. Ct. 1995) ......................................................................................18, 19 N.Y. Advocates for Home Care, et al. v. N.Y. State Dep’t of Health, et al., Index No. 910456-21 (Oct. 20, 2021) .................................................................................................18 N.Y. Advocates for Home Care, et al. v. N.Y. State Dep’t of Health, et al., Index No. 910456-21 (Oct. 20, 2021) .................................................................................................18 N.Y. State Law Enforcement Officers Union, Council 82, AFSCME, AFL-CIO ...........................12 NY Legal Assistance Grp. v. Bd. of Immigr. Appeals, 987 F.3d 207 (2d Cir. 2021) .....................21 ii 6 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 New England Sec. Corp. v. Stone, 33 Misc. 3d 1237(A), 941 N.Y.S.2d 539 (Sup. Ct. 2011) ..................................................................................................................................20 Prop. Valuation Analysts, Inc. v. Williams, 164 A.D.2d 131, 563 N.Y.S.2d 545 (1990) ..............22 R.W. Granger & Sons, Inc. v. State of N.Y. Facilities Dev. Corp., 207 A.D.2d 596, 615 N.Y.S.2d 509 (1994) ..........................................................................................................20 Rose v. Albany Cty. Dist. Attorney’s Off., 111 A.D.3d 1123, 975 N.Y.S.2d 258 (2013) ..............14 Steele v. NY State Dep’t of Health, 119 Misc. 2d 963, 464 N.Y.S.2d 925 (Sup. Ct. 1983)...........14 The N.Y. Times Co. v. City of N.Y. Fire Dep’t, 4 N.Y.3d 477, 829 N.E.2d 266 (2005) ................19 Title Guarantee Co. v. N.L.R.B., No. 75 CIV. 3828, 1975 WL 11990, at *3 (S.D.N.Y. Nov. 28, 1975) ...................................................................................................................21 Verizon N.Y., Inc. v. Bradbury, 40 A.D.3d 1113, 837 N.Y.S.2d 291 (2007) ..........................13, 15 Washington Post Co. v. NY State Ins. Dep’t, 61 N.Y.2d 557, 463 N.E.2d 604 (1984) .................14 Yung Bros. Real Est. Co. v. Limandri, 26 Misc. 3d 1203(A), 906 N.Y.S.2d 784 (Sup. Ct. 2009) ......................................................................................................................11, 12, 21 STATUTES AND RULES New York Public Officers Law § 87.......................................................................................................................................2 § 87(2)(d) .................................................................................................................8, 14, 15 § 87(2)(g) ...........................................................................................................................10 New York Social Services Law § 365-f ......................................................................................................................4, 10, 11 § 365-f(1) .............................................................................................................................3 § 365-f(3) .............................................................................................................................3 § 365-f(4-a)(b-1), (b-2) ......................................................................................................11 § 365-f(4-a)(e) ......................................................................................................................3 State Finance Law (“SFL”) SFL § 163(2)(b) .................................................................................................................23 SFL § 163(9) ......................................................................................................................20 SFL § 163(9)(c) ..................................................................................................................17 SFL § 163(9)(c)(iv) ........................................................................................................5, 18 New York Freedom of Information Law (“FOIL”) ............................................................... passim § 78...............................................................................................................................22, 23 § 84.....................................................................................................................................19 iii 7 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 § 84.....................................................................................................................................23 § 87(2)(d) ...........................................................................................................................17 § 87(2)(g) ...........................................................................................................................18 § 89(4)(b) ...........................................................................................................................17 § 89(5) ................................................................................................................................15 § 89(5)(f) ............................................................................................................................17 NY CPLR § 6301.................................................................................................................................12 § 6311.................................................................................................................................12 § 6312.................................................................................................................................12 § 6312(a) ............................................................................................................................20 § 6313(a) ............................................................................................................................12 § 7803(1) ............................................................................................................................13 § 7803(3) ............................................................................................................................13 § 7805.................................................................................................................................12 N.Y.C.C.R.R. § 202.8-d .................................................................................................................12 iv 8 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 INTRODUCTION After nearly two years of controversy and criticism surrounding RFO #20039, Respondent New York State Department of Health (“DOH”) intends to announce additional contract awards under the RFO on or about January 15, 2023. 1 Petitioners are fiscal intermediaries (“FIs”) providing services through the Consumer Directed Personal Assistance Program (“CDPAP”) that submitted offers in response to the RFO. They are generally smaller businesses that did not receive contract awards in the initial flawed evaluation process and that are not eligible for the latest size-based round of awards. Petitioners will have ten business days from their receipt of non-award letters—concurrent with the DOH’s announcement of the new awards—to file renewed protests with the Office of the State Comptroller (“OSC”). 2 The information sought in this proceeding, pursuant to New York’s Freedom of Information Law (“FOIL”), is essential to Petitioners’ upcoming OSC protests. That is precisely why Petitioners began seeking it in March 2021—twenty two months ago—to support their belief that the DOH’s evaluation process was arbitrary and unfair, and to enable Petitioners to meaningfully challenge DOH’s awards and save their businesses. Since that time, DOH extensively delayed providing responsive documents and ultimately produced many documents that this action challenges as improperly and overly redacted, so as to render them effectively useless. As the time approaches for DOH to announce additional contract awards and for Petitioners to protest their impending non-awards to OSC, it becomes increasingly likely that the relief Petitioners seek here will be ineffectual. That is, if Petitioners must submit protests without the benefit of reviewing the documents to which they are entitled under FOIL, they will be unable to challenge fully the DOH’s actions that threaten their businesses, and the OSC will 1 https://www.health.ny.gov/funding/rfo/20039/. 2 See Affidavit of Rouandy Pascal (hereinafter, “Pascal Aff.”), at ¶ 32, Ex. 1, OSC letter. 1 9 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 not have an accurate and fulsome picture of the DOH’s evaluation process when it determines whether to approve the DOH’s proposed contract awards. Accordingly, Petitioners hereby move the Court to enter a preliminary injunction, preventing DOH from announcing contract awards and sending non-award letters until this proceeding is resolved and the Court’s decision in this litigation is effectuated. Petitioners also move for a temporary restraining order if the Court is unable to hold a hearing prior to January 15, 2023. Injunctive relief will prevent irreparable harm to Petitioners, will cause no hardship to Respondents, nor to the other FIs seeking awards, and could obviate the need for additional proceedings challenging adverse determinations by the OSC. For the reasons discussed in Petitioners’ verified petition, supporting memorandum of law and reply brief, Respondents’ erroneous FOIL determinations should be overturned and DOH should be required to reproduce documents with limited redactions consistent with New York Public Officers Law § 87—and for the reasons discussed in this motion and memorandum, until DOH does so it should be restrained from announcing new contract awards. FACTUAL BACKGROUND Petitioners incorporate by reference the facts as set forth in their Verified Petition and accompanying Memorandum of Law (Dkt. 1 and 5) but also repeat many of them here and add new factual developments. 1. The CDPAP and the Role of FIs The CDPAP is a New York State Medicaid program designed to permit chronically ill and/or physically disabled individuals (referred to as “consumers”) receiving personal care services at home (e.g., assistance with toileting and bathing, washing and dressing, preparing meals, providing transportation to medical appointments, assisting with medications, 2 10 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 housekeeping tasks) greater flexibility and freedom of choice in obtaining such services. N.Y. Soc. Serv. § 365-f(1). Medicaid beneficiaries receiving personal care services through the CDPAP may select their caregivers, which can include certain family members or friends of the beneficiary. Id. at § 365-f(3). The beneficiary (a.k.a., consumer) serves as a co-employer of the personal assistant and must be “under the eligible individual’s [or his or her personal representative’s] instruction, supervision and direction.” Id. However, the FI as the “participating provider” also serves as co-employer of the personal assistant and exercises oversight and care responsibilities for the consumer and the personal assistant. Id.; 4-a(a). 2. The RFO FIs in New York currently contract with Medicaid Managed Care Organizations (“MCOs”) under Managed Long-Term Care (“MLTC”) Plans, and county social services departments to provide CDPAP services. In the 2017-2018 New York State Budget, the legislature created a new requirement in which FIs would need to apply for an authorization from the DOH to continue serving as an FI. The authorization would be a five-year period if the DOH was satisfied with the FI’s “character, competence and standing in the community” and its ability to provide FI services. 3 In 2017, the DOH began a process to implement the new authorization requirement. 4 Applications for authorization were thereafter submitted. For example, Petitioner Safe Haven Home Care, Inc. submitted its application, consisting of 176 pages, on December 13, 2017, and received confirmation by DOH on January 2, 2019 that it had met all requirements and was approved for a five-year authorization. Pascal Aff. at ¶¶ 13-14. 3 N.Y. Soc. Serv. § 365-f(4-a)(e), effective January 1, 2018 to April 11, 2018. 4 https://www.health.ny.gov/health_care/medicaid/program/update/2017/2017-10.htm#consumer. 3 11 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 DOH did not, however, conclude its review of all submissions for authorization prior to the legislature once again amending the N.Y. Soc. Serv. Law (“SSL”) § 365-f, effective April 1, 2019. This time, the authorization process was removed and replaced by a new procurement process in which FIs would enter into contracts with the DOH. The SSL amendments instructed the DOH to enter into contracts with eligible contractors based on their ability to provide FI services, experience, cultural and language competencies specific to the population served, and geographic distribution particularly in underserved areas, among other factors. Section 365-f of the SSL placed no limit on the number of FIs to which contracts could be awarded, and it did not include reducing the number of FIs as a goal of the procurement process. The goal of the CDPAP remained the same: to permit consumers greater flexibility and freedom of choice in obtaining home care services. The more qualified FIs that contract with the DOH, the more flexibility and freedom of choice consumers will have in obtaining services under the CDPAP. When the DOH issued the RFO for FI contracts, on December 18, 2019, however, it revealed the DOH’s intent to award the fewest number of contracts possible. See Dkt. 4 (Appendix) at 31. Not only would this be problematic for patient choice and quality of care, it will also provide the remaining FIs with more leverage for MLTC rate negotiations, ultimately costing the State more in Medicaid funding. Petitioners each timely submitted the required Administrative and Technical Offers in response to the RFO. The DOH assembled a team of fifteen evaluators, purportedly randomly assigned three to score each Technical Offer, and instructed them to assign a numeric score, on a scale of 0 (not provided) to 5 (excellent), to offerors’ narrative responses for each RFO category. Guidance provided to the evaluators regarding the grading scale lacked detail and consisted of highly subjective descriptions (e.g., very good as “clearly and concisely demonstrated a high 4 12 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 level of performance and approach” v. good as “demonstrated an adequate level of performance and approach”), without any concrete or objective criteria. Dkt. 4 at 47. Evaluators were permitted, but not required, to list the offerors’ strengths and weaknesses in each category. See Dkt. 4 at 40-60. The DOH averaged the raw scores for each criterion across the three evaluators, multiplied the average score by the weight for each category or categories, and added the weighted scores to calculate the total overall score for each offer. The lack of concrete guidance provided to the evaluators resulted in wildly inconsistent scoring of similar narratives—or even virtually identical narratives—from different offerors. Petitioners maintain that the evaluation process was inherently arbitrary, subjective, and unfair, enabling the awards to be determined by chance and reliant on which evaluators scored the offers, rather than the strength of the offers. In total, 395 FIs submitted offers, and DOH determined that 373 of those had met certain minimum qualifications and were eligible for evaluation. Of those, the DOH selected only 68 FIs to receive contract awards pursuant to the RFO—a reduction of approximately 85 percent of the current number of FIs. 5 The DOH informed Petitioners Carefirst and Home Choice that their offers had been disqualified and had not even been evaluated because of certain clerical or scanning errors that had occurred with their offer transmissions to the DOH. The DOH notified the remaining Petitioners that they had not been selected as contract recipients. See e.g., Pascal Aff. at ¶ 17. All FIs that were not selected will be terminated from their participation in the CDPAP and their consumers transferred to other FIs within 90 days of the DOH finalizing and the OSC approving the contracts. 6 Although Petitioners requested debriefings pursuant to State Finance Law (“SFL”) Section 163(9)(c)(iv), the DOH’s process was wholly inadequate. DOH 5 https://www.health.ny.gov/funding/rfo/20039/docs/awardees_names_and_counties.pdf. 6 https://www.health.ny.gov/health_care/medicaid/redesign/mrt90/mltc_policy/21-01.htm. 5 13 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 failed to explain why the 68 successful offerors were selected, why Petitioners were not selected, and how evaluators applied the selection criteria, including strengths and weaknesses. Pascal Aff. at ¶¶ 18-20. The 450 FIs operating in New York provide a broad range of cultural and language competencies, consistent with the diversity of New York State. New FIs have formed because a need has existed. Petitioners, for example, serve a multi-lingual and multi-cultural population of consumers and FIs in the five Boroughs and Long Island, including in several underserved areas. Many of Petitioners’ consumers are immigrants to the United States, and Petitioners have hired employees who speak the same languages as the consumers they serve, understand the cultural sensitivities and customs which may apply, and have invested time developing relationships within their communities to understand specific local health care needs. Pascal Aff. at ¶¶ 8-11. 3. Petitioners’ FOIL requests Shortly after receiving non-award letters in February 2021, Petitioners filed a FOIL request for information that would shed light on DOH’s offer evaluation process. The FOIL Request sought copies of, in relevant part, the full Technical Offer that the DOH received from each bidder and the Technical Offer Evaluation Tool documents containing narrative descriptions of the strengths and weaknesses of each offer and scoring by each evaluator. Petitioners sought these documents with the belief that they might clarify why the successful bidders were selected and Petitioners were not—as the SFL guarantees. They also may reflect DOH’s flawed process in evaluating the offerors’ submissions and may confirm that scoring was arbitrary, with similar or virtually identical narratives receiving divergent scores. Affidavit of Yvonne Ward (hereinafter, Ward Aff.), ¶¶ 4-6. 6 14 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 The DOH previously had made clear that both categories of documents—the Technical Offers and the Technical Offer Evaluation Tools—would be subject to disclosure under FOIL. The RFO had notified offerors that their offers would become State records available to the public pursuant to FOIL. Offerors could “clearly and specifically designate” portions of their offers that they believed constituted proprietary information exempt from FOIL. However, the RFO noted: “Blanket assertions of proprietary material will not be accepted, and failure to specifically designate proprietary material may be deemed a waiver of any right to confidential handling of such material.” See RFO § 5.9 (Dkt. 4 at 20). Likewise, the DOH’s instructions to evaluators had stated that their comments, including those addressing strengths and weaknesses, were subject to public disclosure under FOIL. The DOH’s “Technical Offer Instructions and Evaluation Tool” indicated: “Comments made by evaluators are subject to public disclosure under the Freedom of Information Act (FOIL). If included, comments should only address the strengths and weaknesses of the section that is being scored.” Dkt. 4 at 42. Instructions to evaluators also noted that “Comments should be kept to strengths and weaknesses ONLY” and that “All review tools and notes are subject to FOIL.” (RAO Admin 32880.) Debriefings held by DOH in March of 2021 were done via Zoom sessions, with either the Procurement Coordinator, Michael Lewandowski, or with Jackie McGovern, an Associate Health Care Fiscal Analyst. Neither Mr. Lewandowski nor Ms. McGovern had personal knowledge about the Petitioners’ evaluation; rather, they read comments made by the evaluators in the three completed Technical Offer Evaluation Tools, and answered general questions about the review process. Pascal Aff. at ¶ 19; Ward Aff. at ¶ 8. In addition, they instructed Petitioners to submit FOIL requests for additional information sought and for written copies of the evaluation tools. Ward Aff. at ¶ 9. 7 15 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 Nevertheless, Respondents have denied Petitioners access to the Technical Offers and Technical Offer Evaluation Tools through their excessive redactions to those documents. The DOH acknowledged receipt of Petitioners’ FOIL Request on March 8, 2021. Dkt. 4 at 63. DOH completed production after nearly a year of delay (id. at 186-87), but many of the materials that DOH produced were so heavily redacted as to render them useless. After initially offering no justification for redactions of Technical Offers, the DOH subsequently invoked the FOIL exemption found in § 87(2)(d), for “trade secrets or [information] submitted to an agency by a commercial enterprise or derived from information obtained from a commercial enterprise and which if disclosed would cause substantial injury to the competitive position of the subject enterprise.” See Dkt. 4 at 141. DOH did not provide particularized, specific justifications for each redaction—that is, more than conclusory or generic explanations or quoting the statutory language of the exemption—or evidence that disclosure of commercial information will cause injury. There were also inconsistencies in the extent of the redactions across different Technical Offers. In many instances, all or nearly all of the Technical Offer is redacted; in others whole pages and sections are redacted; and some offers have limited redactions or none whatsoever. For example, the entire narrative portions of the Technical Offers submitted by successful bidders Heart to Heart Home Care, Inc., 7 High Standard Home Care Inc., 8 and Link Homecare 9 are fully redacted—a total of more than 150 redacted pages. All but two sentences are redacted from the Technical Offer narratives of awardee Horizon Home Care Services, Inc.; 10 only the executive summary and list of policies in Apple Best Home Care Agency Inc.’s Technical Offer 7 RAO Administrative Record (“RAO Admin”) 15695-15754. 8 RAO Admin 15979-15995. 9 RAO Admin 19064-19101 10 RAO Admin 16810-16904. 8 16 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 are visible; 11 and Infiniti Home Care’s Technical Offer narrative, which exceeds 100 pages, leaves only the three closing paragraphs unredacted. 12 Respondents offered no explanation of how all or virtually all information about an FI’s operations is protected from disclosure and would result in substantial injury to the offeror if disclosed—nor could they. There are multiple other examples of entire pages and sections redacted. At the same time, however, some offers have no redactions whatsoever—for example, those submitted by Bena Home Care Agency Inc., First Chinese Presbyterian Community Affairs Home Attendant Corporation, and HSM Personal Care Corp.—or have limited redactions, even though the information is provided in response to the very same questions. To illustrate the discrepancies, below are comparative examples of two offerors’ responses to an RFO question concerning offerors’ websites, following the FOIL “trade secrets” process (the left being a Petitioner in this action and the right a winning bidder): 11 RAO Admin 06001-06036. 12 RAO Admin 17824-17936. 9 17 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 Compare RAO Admin 26204 with RAO Admin 15714. Likewise, the DOH redacted all comments that evaluators had made regarding offerors’—including Petitioners’—strengths and weaknesses from the Technical Offer Evaluation Tools it produced, purportedly pursuant to Section 87(2)(g) of FOIL (as intra-agency materials). See Dkt. 4 at 156-85 for representative examples. 4. Upcoming announcement of additional awards In response to persistent criticism of the DOH’s initial RFO process, including concerns regarding transparency, fairness, network adequacy, and arbitrariness, the New York State Legislature twice amended the applicable law (Soc. Serv. § 365-f). 13 The current version of 13 https://hca-nys.org/full-press-to-stop-the-lhcsa-rfo-process-must- continue/#:~:text=The%20RFO%20for%20Fiscal%20Intermediaries%20%28FIs%29%2C%20that%20preceded,Le gislature%E2%80%99s%20reversal%20of%20most%20of%20DOH%E2%80%99s%20RFO%20actions (“The RFO for Fiscal Intermediaries (FIs), that proceeded the LHCSA RFO, was chastised by the public, the industry and the 10 18 of 33 FILED: ALBANY COUNTY CLERK 12/28/2022 06:46 PM INDEX NO. 905064-22 NYSCEF DOC. NO. 30 RECEIVED NYSCEF: 12/28/2022 Section 365-f provides for additional contract awards for qualified offerors that meet certain legislatively prescribed size thresholds. 14 Namely, DOH shall award contracts to offerors that attest (to be confirmed by the Office of the Medicaid Inspector General) that they provided FI services for at least 200 consumers in a city with a population of more than one million (i.e., New York City), or at least 50 consumers in another area of the state, during the first quarter of 2020, and that meet other requirements under the statute. DOH issued the attestation form on September 30, 2022, and submissions were due by November 29, 2022. DOH anticipate