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  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
  • Best Help Homecare, Inc., Careaide Direct Inc., Carefirst Cdpap, Corp, Easy Choice Agency Inc., Harbor Care Llc, Home Choice Llc, Safe Haven Home Care, Inc., Silver Lining Homecare Agency, Inc. v. New York State Department Of Health, Mary T. Bassett, Md, MphSpecial Proceedings - CPLR Article 78 document preview
						
                                

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FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 SUPREME COURT OF THE STATE OF NEW YORK COUNTY OF ALBANY ____________________________________ In the Matter of the Application of BEST HELP HOMECARE, INC; CAREAIDE DIRECT INC.; CAREFIRST CDPAP, CORP; EASY CHOICE AGENCY INC.; HARBOR CARE LLC; HOME CHOICE LLC; SAFE HAVEN HOME CARE, INC; AND SILVER LINING HOMECARE AGENCY, INC., Petitioners, -against- NEW YORK STATE DEPARTMENT OF HEALTH, Index No. and MARY T. BASSETT, MD, MPH, in her official capacity as Commissioner of Health of the State of New RJI No. York, Respondents, For a Judgment Pursuant to Article 78 of the N.Y. Civil Practice Law & Rules (“CPLR”) ____________________________________ PETITIONERS’ MEMORANDUM OF LAW IN SUPPORT OF THEIR VERIFIED PETITION 1 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 TABLE OF CONTENTS INTRODUCTION ...........................................................................................................................1 FACTUAL BACKGROUND ..........................................................................................................3 I. RFO #20039 Procurement Process was Inherently Flawed .................................................4 II. DOH’s Debriefing Process was Inadequate .........................................................................7 III. Respondents’ Redactions to Documents Violate FOIL .......................................................8 LEGAL ARGUMENT ...................................................................................................................13 I. Respondents’ Redactions to Technical Offers Exceed the Scope of Statutory Exemptions ........................................................................................................................15 II. Technical Offer Evaluation Tools are not Exempt from Disclosure under FOIL .............18 III. Petitioners are Entitled to Attorney’s Fees and Costs Pursuant to FOIL § 89(4)(c)..........20 IV. Petitioners are Entitled to a Stay Pursuant to CPLR § 7805 ..............................................21 CONCLUSION ..............................................................................................................................23 i 2 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 TABLE OF AUTHORITIES CASES Acme Bus Corp. v. Cnty. of Suffolk, 136 A.D.3d 896, 26 N.Y.S.3d 159 (2016) ...........................20 Cross-Sound Ferry Servs. Inc. v. Dep’t of Transp., 219 A.D.2d 346, 634 N.Y.S.2d 575 (1995) .................................................................................................................................14 Lee v. New York City Dep’t of Hous. Pres. & Dev., 162 Misc. 2d 901, 614 N.Y.S.2d 694 (Sup. Ct. 1994) .............................................................................................................21, 23 Lockheed Martin IMS Corp. v. State Dep’t of Fam. Assistance, 256 A.D.2d 847, 681 N.Y.S.2d 656 (1998) ..........................................................................................................17 Madera v. Elmont Pub. Libr., 101 A.D.3d 726, 957 N.Y.S.2d 129 (2012) ...................................19 Markowitz v. Serio, 11 N.Y.3d 43, 893 N.E.2d 110 (2008) ....................................................14, 15 Miracle Mile Associates v. Yudelson, 68 A.D.2d 176, 417 N.Y.S.2d 142 (1979) .........................16 Moody’s Corp. v. N.Y. State Dep’t of Tax’n & Fin., 141 A.D.3d 997, 35 N.Y.S.3d 785 (2016) .................................................................................................................................15 N.Y. Times Co. v. City of N.Y. Fire Dep’t, 4 N.Y.3d 477, 829 N.E.2d 266 (2005) .......................18 N.Y. York State Elec. & Gas Corp. v. N.Y. State Energy Planning Bd., 221 A.D.2d 121, 645 N.Y.S.2d 145 (1996) ...................................................................................................18 New York 1 News v. Off. of President of Borough of Staten Island, 166 Misc. 2d 270, 631 N.Y.S.2d 479 (Sup. Ct. 1995) ............................................................................................19 New York C.L. Union v. City of Saratoga Springs, 87 A.D.3d 336, 926 N.Y.S.2d 732 (2011) .................................................................................................................................20 R.W. Granger & Sons, Inc. v. State of N.Y. Facilities Dev. Corp., 207 A.D.2d 596, 615 N.Y.S.2d 509 (1994) ..........................................................................................................19 Rose v. Albany Cty. Dist. Attorney’s Off., 111 A.D.3d 1123, 975 N.Y.S.2d 258 (2013) ..............15 Steele v. NY State Dep’t of Health, 119 Misc. 2d 963, 464 N.Y.S.2d 925 (Sup. Ct. 1983)...........16 Vaughn v. Rosen, 484 F.2d 820 (D.C. Cir. 1973) ....................................................................15, 16 Verizon New York, Inc. v. Bradbury, 40 A.D.3d 1113, 837 N.Y.S.2d 291 (2007) ........................16 Verizon N.Y. Inc. v. N.Y. State Pub. Serv. Comm’n, 46 Misc. 3d 858, 991 N.Y.S.2d 841 (Sup. Ct. 2014), aff'd, 137 A.D.3d 66, 23 N.Y.S.3d 446 (2016) .......................................13 ii 3 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 Washington Post Co. v. NY State Ins. Dep’t, 61 N.Y.2d 557, 463 N.E.2d 604 (1984) .................13 Yung Bros. Real Est. Co. v. Limandri, 26 Misc. 3d 1203(A), 906 N.Y.S.2d 784 (Sup. Ct. 2009) ..................................................................................................................................21 Zuckerman v. NY State Bd. of Parole, 53 A.D.2d 405, 385 N.Y.S.2d 811 (1976) ........................16 STATUTES AND RULES New York’s Social Services Law (“SSL”) § 365-f .....................................................................4, 6 New York’s Freedom of Information Law (“FOIL”) ............................................................ passim § 84.....................................................................................................................................23 § 87(2)(b) ..........................................................................................................9, 13, 14, 18 § 87(2)(d) ...........................................................................................................9, 12, 15, 16 § 87(2)(g) ...............................................................................................................11, 12, 14 § 87(2)(i) ........................................................................................................................9, 13 § 89(4)(b) ..............................................................................................................13, 14, 16 § 89(4)(c) ...........................................................................................................................20 § 89(5) ..........................................................................................................................16, 17 § 89(5)(f) ............................................................................................................................16 State Finance Law (“SFL”) § 163(2) ..............................................................................................................................23 § 163(2)(b) .........................................................................................................................23 § 163(9)(c) .................................................................................................................1, 7, 22 § 163(9)(c)(iv) ................................................................................................................7, 19 CPLR § 7801.................................................................................................................................13 § 7803(1) ...........................................................................................................................13 § 7803(3) ............................................................................................................................13 § 7805.................................................................................................................................21 OTHER AUTHORITIES Remarks as Prepared: Governor Hochul Delivers a Virtual Address to the People of New York State; Aug. 24, 2021; https://www.governor.ny.gov/news/video- audio-photos-remarks-prepared-governor-hochul-delivers-virtual-address-people- new-york ..............................................................................................................................1 FOIL-AO-17927 Advisory Op. (Dec. 16, 2009) ..............................................................13 iii 4 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 INTRODUCTION In enacting New York’s Freedom of Information Law (“FOIL”), the State Legislature found “that a free society is maintained when government is responsive and responsible to the public, and when the public is aware of governmental actions.” N.Y. Public Off. L. (hereinafter, “FOIL”) § 84. Further, “[t]he people’s right to know the process of governmental decision- making and to review the documents … leading to determinations is basic to our society. Access to such information should not be thwarted by shrouding it with the cloak of secrecy or confidentiality.” Id. In that spirit, Governor Hochul recently heralded a “new era of transparency” as one of the “hallmarks” of her new administration, including “an expedited process to fulfill all FOIL requests as fast as possible.”1 This Article 78 proceeding, however, arises out of agency actions that are antithetical to ideals of transparency and accountability. As described in this Memorandum of Law and the accompanying Verified Petition, the New York State Department of Health (“DOH”) conducted a procurement process that was mired in controversy; failed to inform Petitioners as required by State Finance Law (“SFL”) Section 163(9)(c) of the reasons why their offers were not selected and others were; and denied Petitioners access to this information again when Petitioners requested it pursuant to FOIL. Underlying this proceeding is DOH’s Request for Offers #20039 (the “RFO”), concerning New York State Fiscal Intermediaries for the Consumer Directed Personal Assistance Program (“CDPAP”). Petitioners are fiscal intermediaries (“FIs”) that participate in the CDPAP, a Medicaid program designed to permit chronically ill and/or physically disabled individuals 1 Remarks as Prepared: Governor Hochul Delivers a Virtual Address to the People of New York State; Aug. 24, 2021; https://www.governor.ny.gov/news/video-audio-photos-remarks-prepared-governor- hochul-delivers-virtual-address-people-new-york. 1 5 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 (referred to as “consumers”) receiving home care services greater flexibility and freedom of choice in obtaining such services from consumer-selected caregivers or personal assistants (“PAs”). The FIs then act as intermediaries between consumers and PAs, providing services under the CDPAP such as processing payroll, taxes and withholdings for PAs; maintaining records regarding personnel and services rendered; complying with workers’ compensation, disability and unemployment requirements; and monitoring consumers’ health and ability to fulfill their responsibilities under the program. Petitioners all submitted offers in response to the RFO but were not selected to receive awards. The DOH selected only 68 offerors to receive contracts—a reduction of approximately 85 percent to the current number of FIs operating in New York. Petitioners and others that were not selected would be forced to stop operating as FIs after DOH and OSC finalized the contracts. Greatly concerned by the reduction in FI services for the specific populations they serve, and by the threat to their own existence, Petitioners timely challenged the DOH’s awards under the RFO by filing bid protests with the Office of the State Comptroller (“OSC”). The protests demonstrate that the DOH’s evaluation process was fundamentally flawed because, among other reasons, it was arbitrary and inconsistent, and failed to even ask for or consider vital information about offerors. To support their OSC protests and discern why Petitioners’ offers were not accepted and others were, Petitioners filed a FOIL request seeking categories of documents that included the other offers submitted (the “Technical Offers”) and the DOH’s evaluation and scoring of all offers (the “Technical Offer Evaluation Tools”). After multiple delays, the DOH completed its production approximately eleven months after Petitioners submitted their FOIL request. Despite FOIL’s commitment to open government records with only narrowly construed and specifically 2 6 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 justified exemptions, DOH’s production is deficient because of excessive redactions to many of the Technical Offers and because of complete redactions to all substantive comments DOH reviewers made on the Technical Offer Evaluation Tools. Petitioners timely filed an administrative appeal with the DOH Records Access Appeals Office, contesting the redactions, but on March 4, 2022 the DOH denied Petitioners’ appeal in its entirety and notified Petitioners that they could obtain judicial review of the agency’s determination pursuant to Article 78. Petitioners have timely filed their Article 78 proceeding, seeking a remedy for the secrecy that has shrouded the entire RFO and FOIL process. For the reasons set forth herein and in the accompanying Verified Petition, Petitioners respectfully request that the Court order Respondents to produce substantially unredacted copies of the Technical Offers and completely unredacted Technical Offer Evaluation Tools—to which Petitioners are entitled under FOIL and the State Finance Law—and to stay the finalization of contract awards by the DOH and OSC, pending this action. To the extent that Respondents continue to claim exemptions for any portions of the Technical Offers, those exemptions and redactions must be limited, each must be justified by specific reasons and an explanation of harm that disclosure will cause, and they should be reviewed in camera by the Court. FACTUAL BACKGROUND Petitioners are FIs that were denied awards under RFO #20039 and filed bid protests with the OSC. Seeking documents that would support their OSC protests and provide information guaranteed under the State Finance Law, Petitioners—collectively and through counsel— submitted a FOIL request to the DOH. Many of the documents that Respondents ultimately produced are improperly redacted, and Respondents have issued a final determination that wrongfully denies Petitioners access to the information they seek. 3 7 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 I. RFO #20039 Procurement Process was Inherently Flawed FIs in New York currently contract with Medicaid Managed Care Organizations (“MCOs”) under Managed Long-Term Care (“MLTC”) Plans, and county social services departments to provide CDPAP services. However, in 2019, amendments to New York’s Social Services Law (“SSL”) Section 365-f introduced a procurement process for FI contracts with the DOH. The SSL amendments instructed the DOH to enter into contracts with eligible contractors based on their ability to provide FI services, experience, cultural and language competencies specific to the population served, and geographic distribution particularly in underserved areas, among other factors. Section 365-f of the SSL placed no limit on the number of FIs to which contracts could be awarded, and it did not include reducing the number of FIs as a goal of the procurement process. The goal of the CDPAP remained the same: to permit consumers greater flexibility and freedom of choice in obtaining home care services. The more qualified FIs that contract with the DOH, the more flexibility and freedom of choice consumers will have in obtaining services under the CDPAP. When the DOH issued the RFO for FI contracts, on December 18, 2019, however, it revealed the DOH’s intent to award the fewest number of contracts possible. See Appendix at 31. Petitioners each timely submitted the required Administrative and Technical Offers in response to the RFO. The Technical Offers included, as requested, narrative descriptions from the offerors regarding their experience providing FI services, best practices in delivering FI services, organizational structure, fiscal monitoring and oversight, and quality monitoring and reporting. The DOH assembled a team of fifteen evaluators and randomly assigned three to score each Technical Offer. The DOH instructed evaluators to assign a numeric score, on a scale of 0 (not provided) to 5 (excellent), to offerors’ narrative responses for each RFO category. The 4 8 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 ranking system contained generic descriptions of each score but no specific or concrete guidance. For example, a score of 3 (good) meant “the offer demonstrated an adequate level of performance and approach” whereas 4 (very good) meant “the offer clearly and concisely demonstrated a high level of performance and approach.” In addition, evaluators were permitted, but not required, to list the offerors’ strengths and weaknesses in each category. See Appendix at 40-60. The DOH purportedly averaged the raw scores for each criterion across the three evaluators, multiplied the average score by the weight for each category or categories, and added the weighted scores to find the total overall score for each offer. The lack of any concrete guidance provided to the evaluators resulted in inconsistent scoring of similar narratives—or even virtually identical narratives—from different offerors. Questions that were easily suited for specific guidance (e.g., entering into administrative or reimbursement agreements with MCOs; compliance with various legal requirements; ensuring language competencies) were left to the whim of individual evaluators. In addition, many, if not most, categories were ill suited for a subjective rating scale of 0 to 5, as the FI either complies with requisite laws and regulations or it does not. Grading an offer based on how nicely it described its process (and regardless of whether that description was, in fact, true), was an ill- conceived and faulty evaluation approach. Petitioners maintain that the evaluation process was inherently arbitrary, subjective, and unfair, enabling the awards to be determined by which evaluators scored the offers. In total, 395 FIs submitted offers, and DOH determined that 373 of those had met certain minimum qualifications and were eligible for evaluation. Of those, the DOH selected only 68 FIs to receive contract awards pursuant to the RFO—a reduction of approximately 85 percent of the current number of FIs. The DOH informed Petitioners Carefirst and Home Choice that their 5 9 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 offers had been disqualified and had not even been evaluated because of certain clerical or scanning errors that had occurred with their offer transmissions to the DOH. The DOH notified the remaining Petitioners that they had not been selected as contract recipients. All FIs that were not selected would be terminated from their participation in the CDPAP and their consumers transferred to other FIs within 90 days of the DOH finalizing and the OSC approving the contracts. The 450 FIs operating in New York provide a broad range of cultural and language competencies, consistent with the diversity of New York State. New FIs have formed because a need has existed. Petitioners, for example, serve a multi-lingual and multi-cultural population of consumers and FIs in the five Boroughs and Long Island, including in several underserved areas. Many of Petitioners’ consumers are immigrants to the United States, and Petitioners have hired employees who speak the same languages as the consumers they serve and have invested time developing relationships within their communities to understand specific local health care needs. Arbitrarily eliminating 85% of the current providers in New York without any analysis by the DOH of network adequacy threatens to harm consumers, PAs, and the continued success of the CDPAP. The DOH’s implementation of the RFO has been subject to widespread and persistent criticism. In response to concerns regarding transparency, fairness, network adequacy, and arbitrariness, the New York State Legislature has attempted to correct the flawed RFO process through two amendments to SSL § 365-f. The first, in April 2021, required the DOH to conduct a survey of qualified offerors and make a limited number of additional awards based on objective criteria set forth in the revised statute. The second, in April 2022, provided for additional contract awards for qualified offerors that meet certain legislatively prescribed size thresholds. 6 10 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 Petitioners are smaller businesses and did not satisfy the criteria set forth in the April 2022 amendment (or, in the case of Carefirst and Home Choice, had been disqualified). Therefore, they remain without a means to contract with DOH—and without the tools to meaningfully challenge that given the DOH’s refusal to comply with its obligations under FOIL. II. DOH’s Debriefing Process was Inadequate State Finance Law § 163(9)(c) requires agencies to provide a debriefing to unsuccessful offerors upon request. The debriefings: shall include, but need not be limited to: (A) the reasons that the proposal, bid or offer submitted by the unsuccessful offerer was not selected for award; (B) the qualitative and quantitative analysis employed by the agency in assessing the relative merits of the proposals, bids or offers; (C) the application of the selection criteria to the unsuccessful offerer’s proposal; and (D) when the debriefing is held after the final award, the reasons for the selection of the winning proposal, bid or offer. The debriefing shall also provide, to the extent practicable, general advice and guidance to the unsuccessful offerer concerning potential ways that their future proposals, bids or offers could be more responsive. SFL § 163(9)(c)(iv). Although Petitioners requested debriefings, the DOH’s process was wholly inadequate. DOH failed to explain why the 68 successful offerors were selected, why Petitioners were not selected, and how evaluators applied the selection criteria, including strengths and weaknesses. Initially, in response to Petitioners’ requests, the DOH provided what it termed “written debriefings,” which included only the individual Petitioner’s score and rank (with the exception of Carefirst and Home Choice) and brief information regarding the technical evaluation generally. DOH subsequently provided Petitioners with their “Technical Proposal Score Tool” summary, which contained their average numerical scores for each category. Petitioners objected that the purported written debriefings were insufficient and cited the SFL requirements, as well as the RFO’s representation that offerors would be provided with their strengths and weaknesses. 7 11 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 In March and April 2021, the DOH held a series of oral debriefings with offerors. The debriefings proved to be an administrative formality and failed to provide Petitioners with sufficient rationale for their non-awards and the selection of the 68 FIs. While the DOH verbally shared certain evaluator notes on some Petitioners’ strengths and weaknesses in a limited number of categories, DOH representatives instructed Petitioners to submit FOIL requests for the additional information they sought. Following the debriefings, Petitioners each submitted initial protests to the OSC. The OSC protests challenged the DOH’s evaluation process for the RFO as fundamentally flawed, citing three primary reasons: the DOH failed to make the statutorily required responsibility determination for proposed contractors before providing awards, which resulted in contract awards offered to unsuitable FIs, including those with criminal indictments and flawed histories; the DOH arbitrarily reduced the population of FIs from approximately 450 to 68 without considering if the selected FIs could adequately serve the approximately 139,000 consumers and more than 100,000 PAs participating in the CDPAP; and the evaluation process was arbitrary and subjective with fifteen different reviewers assigning scores of 0-5 for various categories without any concrete guidance, resulting in highly inconsistent scoring and an inherently unfair process. III. Respondents’ Redactions to Documents Violate FOIL On March 5, 2021, Petitioners collectively, through counsel, submitted a FOIL request to the DOH Records Access Office, seeking documents relating to the RFO (the “FOIL Request”). See Appendix at 61-62. The FOIL Request sought copies of, in relevant part, the full Technical Offer that the DOH received from each bidder and the Technical Offer Evaluation Tool documents containing narrative descriptions of the strengths and weaknesses of each offer and 8 12 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 scoring by each evaluator. Petitioners sought these documents with the belief that they might shed light on why the successful bidders were selected and Petitioners were not—as the SFL guarantees. They also may reflect DOH’s flawed process in evaluating the offerors’ submissions and may confirm that scoring was arbitrary, with similar or virtually identical narratives receiving divergent scores. The DOH previously had made clear that both categories of documents—the Technical Offers and the Technical Offer Evaluation Tools—would be subject to disclosure under FOIL. The RFO had notified offerors that their offers would become State records available to the public pursuant to FOIL. Offerors could “clearly and specifically designate” portions of their offers that they believed constituted proprietary information exempt from FOIL. However, the RFO noted: “Blanket assertions of proprietary material will not be accepted, and failure to specifically designate proprietary material may be deemed a waiver of any right to confidential handling of such material.” See RFO § 5.9 (Appendix at 20). Likewise, the DOH’s instructions to evaluators had stated that their comments, including those addressing strengths and weaknesses, were subject to public disclosure under FOIL. A document entitled “List of General Rules in the Competitive Evaluation Process” stated: “All review tools and notes are subject to FOIL.” The DOH’s “Technical Offer Instructions and Evaluation Tool” indicated: “Comments made by evaluators are subject to public disclosure under the Freedom of Information Act (FOIL). If included, comments should only address the strengths and weaknesses of the section that is being scored.” Appendix at 42. Nevertheless, Respondents have denied Petitioners access to the Technical Offers and Technical Offer Evaluation Tools through their excessive and unlawful redactions to those documents. The DOH acknowledged receipt of Petitioners’ FOIL Request on March 8, 2021. 9 13 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 See Appendix at 63. Despite the fact that the Technical Offer Evaluation Tools were readily available, having been compiled for and referenced during the debriefings, the DOH sent multiple extension of time letters in April, June, and August 2021, claiming that it was reviewing records for FOIL exemptions, legal privileges, and responsiveness. See Appendix at 64-66. After Petitioners objected to the ongoing delay, the DOH agreed to begin producing materials in September 2021. Id. at 67-72. The DOH produced additional materials, on a rolling basis, in November 2021 and in January and February 2022. To Petitioners’ dismay, many of the Technical Offer narratives that DOH produced were heavily or entirely redacted. This includes full or extensive redactions of sections describing offerors’ experience operating as FIs, their provision of cultural and language competencies needed by the consumers they serve, their ability to process payroll and comply with various laws concerning PAs, and their practices for monitoring the consumer-PA relationship. Such information is clearly not exempt from disclosure and is essential to evaluating why the 68 successful offers might have been accepted over Petitioners’ offers. After initially offering no justification for redactions of Technical Offers, the DOH, in response to Petitioners’ attempted appeal dated October 22, 2021, gave only a broad, general explanation that “certain information” was redacted pursuant to the following FOIL exemptions: § 87(2)(b) because disclosure “would constitute an unwarranted invasion of personal privacy;” § 87(2)(d), as “trade secrets or [information] submitted to an agency by a commercial enterprise or derived from information obtained from a commercial enterprise and which if disclosed would cause substantial injury to the competitive position of the subject enterprise;” and § 87(2)(i), to “guarantee the security of … information technology assets.” See Appendix at 141. The DOH did not identify which redactions on which documents were supported by which purported explanations. 10 14 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 There also were inconsistencies in the extent of the redactions across different Technical Offers. In many instances, all or nearly all of the Technical Offer is redacted; in others whole pages and sections are redacted; and some offers have limited redactions or none whatsoever. See Appendix at 73-132 for representative examples.2 For example, the entire narrative portions of the Technical Offers submitted by successful bidders Heart to Heart Home Care, Inc., High Standard Home Care Inc., and Link Homecare are fully redacted. All but two sentences are redacted from the Technical Offer narratives of awardee Horizon Home Care Services, Inc.; only the executive summary of Apple Best Home Care Agency Inc.’s Technical Offer is visible; and Infiniti Home Care’s Technical Offer narrative, which exceeds 100 pages, has only three closing paragraphs not redacted. There are multiple other examples of entire pages and sections redacted. At the same time, however, some offers have no redactions whatsoever—for example, those submitted by Bena Home Care Agency Inc., First Chinese Presbyterian Community Affairs Home Attendant Corporation, and HSM Personal Care Corp.—or have limited redactions. Likewise, the DOH redacted all comments that evaluators had made regarding offerors’—including Petitioners’—strengths and weaknesses from the Technical Offer Evaluation Tools it produced, purportedly pursuant to Section 87(2)(g) of FOIL. See Appendix at 156-85 for representative examples. That FOIL subsection exempts from disclosure certain intra-agency and inter-agency materials. On or about February 11, 2022, DOH informed Petitioners that DOH was sending its fourth and final production and that Petitioners could appeal any denial of access to records. See Appendix at 186-87. On February 25, 2022, Petitioners filed an administrative appeal by letter to the DOH Records Access Appeals Office. See Appendix at 188-92. In their appeal, 2 Petitioners can provide additional examples or the entire file upon request. 11 15 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 Petitioners reiterated that DOH’s redactions of Technical Offers and Technical Offer Evaluation Tools were excessive and contrary to law, and they cited DOH’s obligation to provide particularized, specific justifications for each redaction—that is, more than conclusory or generic explanations or quoting the statutory language of the exemption—and evidence that disclosure of commercial information will cause injury. Petitioners’ appeal requested that the DOH promptly provide a new set of materials without the overbroad and unjustified redactions, beginning with the Technical Offers submitted by the 68 successful bidders and the Technical Offer Evaluation Tools for the 68 and the Petitioners. On March 4, 2022, the DOH denied Petitioners’ administrative appeal in its entirety and advised Petitioners that judicial review of the DOH’s decision could be obtained pursuant to Article 78. See Appendix at 1-3. The DOH’s Records Access Appeals Officer stated that he had “reviewed the redactions and they are all proper.” Id. at 1. He claimed that “some redactions were properly made under POL § 87(2)(d) as the responsive material constitutes ‘trade secrets or [information] submitted to an agency by a commercial enterprise or derived from information obtained from a commercial enterprise and which if disclosed would cause substantial injury to the competitive position of the subject enterprise.’” Id. Other records, he contended, contained “opinions, ideas and advice that were exchanged internally within DOH” and were properly redacted under § 87(2)(g), which exempts from disclosure certain intra-agency and/or inter- agency materials. Id. at 1-2. Additionally, the Appeals Officer agreed with redactions made under FOIL § 87(2)(a), (b), and (i) and recited the text of those exemptions. Id. The DOH again declined to provide particularized, specific justifications for each redaction. 12 16 of 29 FILED: ALBANY COUNTY CLERK 07/05/2022 11:00 AM INDEX NO. 905064-22 NYSCEF DOC. NO. 5 RECEIVED NYSCEF: 07/05/2022 LEGAL ARGUMENT Respondents’ wrongful denial of access to information warrants review under Article 78. See FOIL § 89(4)(b) (a party denied access to a record in an administrative appeal determination may bring an Article 78 proceeding for review). Respondents’ denial of Petitioners’ administrative appeal constituted final agency action. Petitioners have exhausted their administrative remedies and have no adequate remedy at law. CPLR § 7801. In depriving Petitioners of ac