Ohio Administrative Code|Rule 4901:1-15-23 | Customer bill format.

                                                
(A) Each customer bill shall be accurate
		  and rendered at regular intervals and contain the following
		  information:
(1) Customer name, billing address,
			 service address, and account number.
(2)  Company name, telephone number(s),
			 and mailing address.
(3) Address or P.O. box where payment may
			 be made.
(4) Billing date.
(5) Payment due date.
(6) Amount due if paid on or before due
			 date.
(7) Amount due if paid after due
			 date.
(8) Miscellaneous charges and credits, if
			 any.
(9) If metered service is provided,
			 previous and current meter readings and billed volume.
(10) Dates of service covered by
			 bill.
(11) The applicable rate schedule or a
			 statement to the effect that the applicable rate schedule will be furnished on
			 request.
(12) A distinct marking to identify an
			 estimated bill.
(13) The current local or toll free
			 telephone number of the commission's call center or the following
			 statement for all waterworks companies and sewage disposal system companies
			 that serve fifteen thousand or more customers, (companies that serve less than
			 fifteen thousand customers, shall work with staff):
"If your complaint is not resolved after
			 you have called (name of provider), or for general utility information,
			 residential and business customers may contact the public utilities commission
			 of Ohio (PUCO) for assistance at 1-800-686-7826 (toll free) from eight a.m. to
			 five p.m. weekdays, or at http://www.puco.ohio.gov. Hearing or speech impaired
			 customers may contact the PUCO via 7-1-1 (Ohio relay service).
The Ohio consumers' counsel (OCC)
			 represents residential utility customers in matters before the PUCO. The OCC
			 can be contacted at 1-877-742-5622 (toll free) from eight a.m. to five p.m.
			 weekdays, or at http://www.occ.ohio.gov."
(B) A waterworks company and/or sewage
		  disposal system company that initiates or changes its customer bill format
		  under this chapter shall file the proposed sample bill format with the
		  commission for approval. If the commission does not act upon a waterworks
		  company's and/or sewage disposal system company's sample bill format
		  within forty-five days, it shall become effective on the forty-sixth day after
		  the initial filing is made with the commission. Approved bill formats shall be
		  filed with the commission in the company's "TRF"
		  docket.