Ohio Administrative Code|Rule 4901:1-13-14 | Coordination between gas or natural gas companies and retail natural gas suppliers or governmental aggregators.

                                                
(A) At a minimum, the gas or natural gas
		  company tariff shall include provisions governing the relationship between the
		  retail natural gas supplier and the governmental aggregator for competitive
		  retail natural gas service. Such provisions shall address:
(1) Nomination and
			 deliveries.
(2) Billing (between the
			 gas or natural gas company and the retail natural gas supplier or governmental
			 aggregator).
(3) Customer billing
			 (options, collection, application of customer payments).
(4) Measurement of
			 delivered volume.
(5) Shrinkage and
			 retainable factors.
(6) Customer enrollment
			 process information exchange.
(7) Dispute resolution
			 process (between the gas or natural gas company and the retail natural gas
			 supplier or governmental aggregator).
(8) Standard operating
			 rules.
(9) Performance standards
			 of the retail natural gas supplier or governmental aggregator.
(10) Creditworthiness and
			 default security.
(11) Supplier
			 agreement.
(12) A listing and
			 description of all fees and charges assessed to retail natural gas suppliers or
			 governmental aggregators.
(13) Service termination
			 and disconnection (of end-user customer).
(14) Conditions and
			 processes for returning customers to the gas or natural gas company's
			 commodity service.
(15) Customer enrollment
			 and switching.
(16) Supplier proof of
			 certification.
(B) A gas or natural gas company shall
		  execute a supplier agreement with each retail natural gas supplier and
		  governmental aggregator to operate under the terms of the gas or natural gas
		  company's tariff. At a minimum, the supplier agreement shall include
		  representations and warranties, indemnification, limitations on liability,
		  default (breach), remedies, force majeure, commencement, and term. A current
		  copy of the supplier agreement is to be filed with the gas or natural gas
		  companys tariff or in its tariff docket.
(C) Gas or natural gas companies shall
		  make eligible-customer lists available to certified retail natural gas
		  suppliers and governmental aggregators via electronic media. Such lists shall
		  be updated quarterly and shall, at a minimum, contain customer name, service
		  and mailing addresses, load profile reference category, meter read date or
		  schedule, and historical consumption data for each of the most recent twelve
		  months. All information provided on the eligible-customer lists will be
		  identified in the company tariff and approved by the commission.
(D) The gas or natural gas company shall
		  coordinate customer enrollment with the retail natural gas supplier and
		  governmental aggregator in compliance with all applicable
		  requirements.
(E) The gas or natural gas company shall
		  switch customer accounts to or from a governmental aggregation under the same
		  processes and timeframes provided in published tariffs for switching other
		  customer accounts, except in cases where a customer notifies the gas or natural
		  gas company of the customer's intent to not join a governmental
		  aggregation by returning a confirmation notice or otherwise giving notice as
		  provided by that gas or natural gas company's tariffs.
(F) The gas or natural gas company shall,
		  within two business days of confirming a retail natural gas supplier's or
		  governmental aggregator's valid electronic enrollment request and prior to
		  commencing enrollment, provide to the customer, by mail or email with an
		  electronic notification of receipt, a competitively neutral confirmation notice
		  stating:
(1) The gas or natural
			 gas company has received a request to enroll the customer for competitive
			 retail natural gas service with the named retail natural gas supplier or
			 governmental aggregator.
(2) The date such service
			 is expected to begin.
(3) The customer has
			 seven business days from the postmark date on the notice to contact the gas or
			 natural gas company to rescind the enrollment request or notify the gas or
			 natural gas company that the change of the retail natural gas supplier or
			 governmental aggregator was not requested by the customer.
(4) The gas or natural
			 gas company's toll-free or local telephone number.
(G) Within two business days after
		  receiving a customer's request to rescind enrollment with the retail
		  natural gas supplier or governmental aggregator, the gas or natural gas company
		  shall initiate such rescission and inform the retail natural gas supplier or
		  governmental aggregator that such action has been taken.
(H) Customers returning to the gas or
		  natural gas company.
(1) Any customer
			 returning to the gas or natural gas company's commodity service due to
			 default, abandonment, slamming, or certification rescission of a retail natural
			 gas supplier or governmental aggregator will not be liable for any costs
			 associated with the switch.
(2) Any switching fee
			 applicable to customers switching from one marketer to another marketer shall
			 also apply to customers switching from a marketer to a gas or natural gas
			 company's applicable tariff service.
(3) Customers
			 participating in an opt-out government aggregation program will not be charged
			 a switching fee upon returning to a gas or natural gas company's
			 applicable tariff service due to either termination of the aggregation or the
			 aggregator switching suppliers.
(4) Any customer returned
			 to a gas or natural gas company's applicable tariff service shall pay the
			 applicable rate while taking such service.
(5) Any customer returned
			 to the gas or natural gas company's applicable tariff service pursuant to
			 paragraph (E) of rule 4901:1-28-04 of the Administrative Code shall not be
			 charged a switching fee.
(6) Within two business
			 days after confirming the validated electronic data file for a retail natural
			 gas supplier's or governmental aggregator's customer drop request,
			 the gas or natural gas company shall provide to the customer, by mail or email
			 with an electronic notification of receipt, a notice stating both of the
			 following:
(a) The gas or natural gas company has received a request
				to drop the customer from competitive retail natural gas service or
				governmental aggregation with the named retail natural gas supplier or
				governmental aggregator.
(b) The retail natural gas supplier's or governmental
				aggregator's toll-free telephone number.
(I) Within three business days of
		  notifying a retail natural gas supplier of a customer cancellation, the gas or
		  natural gas company shall provide to the customer, by mail or email with an
		  electronic notification of receipt, a notice stating all of the
		  following:
(1) The gas or natural
			 gas company has received the cancellation request from the customer and has
			 notified the customer's retail natural gas supplier of the
			 cancellation.
(2) The date the gas or
			 natural gas company received the cancellation.
(3) The gas or natural
			 gas company's toll-free telephone number.
(J) In the event of a material default,
		  as defined by a gas or natural gas company's tariff or by an agreement
		  between the gas or natural gas company and the retail natural gas supplier or
		  governmental aggregator: 
(1) The gas or natural
			 gas company will serve a written notice of such default in reasonable detail
			 and with a proposed remedy to the retail natural gas supplier or governmental
			 aggregator and the commission. 
(2) On or after the date
			 the default notice has been served, the gas or natural gas company may file
			 with the commission a written request for authorization to terminate or suspend
			 the retail natural gas supplier or governmental aggregator from participation
			 with the gas or natural gas company's supplier program.
(3) If the material
			 default is due to reasons other than underdelivery or nondelivery, and if the
			 commission, or an attorney examiner, does not issue an entry to suspend or
			 reject the action proposed by the gas or natural gas company within ten
			 business days after receipt of the request, the gas or natural gas
			 company's request to terminate or suspend will be deemed authorized on the
			 eleventh business day. 
(4) If the default is due
			 to underdelivery or nondelivery and, if the commission, or an attorney
			 examiner, does not act within five business days after receipt of the request,
			 the gas or natural gas company's request to terminate or suspend will be
			 deemed authorized on the sixth business day. 
(5) Notwithstanding
			 paragraphs (J)(3) and (J)(4) of this rule, terminations or suspensions from a
			 gas or natural gas company's supplier program are to be authorized by the
			 commission. 
(6) The gas or natural
			 gas company will send notices pursuant to paragraph (J) of this rule by
			 electronic mail, fax, overnight mail, or hand delivery to the commission and
			 staff at the commission's offices. The gas or natural gas company will
			 notify all commissioners, the chief of staff, the director of the service
			 monitoring and enforcement department, the director of the rates and analysis
			 department, the director of the legal department, and the chief of the attorney
			 general's public utilities section. The gas or natural gas company will
			 send the notice to the address, electronic mail, and fax number provided by the
			 retail natural gas supplier or governmental aggregator in its aggregation
			 agreement.


Last updated August 5, 2021 at 8:41 AM