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  • INDIA MATHESON VS. LYFT, INC. ET AL PERSONAL INJURY/PROPERTY DAMAGE - NON-VEHICLE RELATED document preview
  • INDIA MATHESON VS. LYFT, INC. ET AL PERSONAL INJURY/PROPERTY DAMAGE - NON-VEHICLE RELATED document preview
  • INDIA MATHESON VS. LYFT, INC. ET AL PERSONAL INJURY/PROPERTY DAMAGE - NON-VEHICLE RELATED document preview
  • INDIA MATHESON VS. LYFT, INC. ET AL PERSONAL INJURY/PROPERTY DAMAGE - NON-VEHICLE RELATED document preview
  • INDIA MATHESON VS. LYFT, INC. ET AL PERSONAL INJURY/PROPERTY DAMAGE - NON-VEHICLE RELATED document preview
  • INDIA MATHESON VS. LYFT, INC. ET AL PERSONAL INJURY/PROPERTY DAMAGE - NON-VEHICLE RELATED document preview
  • INDIA MATHESON VS. LYFT, INC. ET AL PERSONAL INJURY/PROPERTY DAMAGE - NON-VEHICLE RELATED document preview
  • INDIA MATHESON VS. LYFT, INC. ET AL PERSONAL INJURY/PROPERTY DAMAGE - NON-VEHICLE RELATED document preview
						
                                

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1 WARREN METLITZKY (CA Bar No. 220758) ELLEN M. RICHMOND (CA Bar No. 277266) 2 ELECTRONICALLY WILLIAM J. COOPER (CA Bar No. 304524) COURTNEY C. AASEN (CA Bar No. 307404) F I L E D 3 CONRAD & METLITZKY LLP Superior Court of California, County of San Francisco Four Embarcadero Center, Suite 1400 4 San Francisco, CA 94111 09/04/2019 Tel: (415) 343-7100 Clerk of the Court BY: MADONNA CARANTO 5 Fax: (415) 343-7101 Deputy Clerk Email: wmetlitzky@conradmetlitzky.com 6 Email: erichmond@conradmetlitzky.com Email: wcooper@conradmetlitzky.com 7 Email: caasen@conradmetlitzky.com 8 Attorneys for Defendant LYFT, INC. 9 10 SUPERIOR COURT OF THE STATE OF CALIFORNIA 11 COUNTY OF SAN FRANCISCO 12 UNLIMITED JURISDICTION 13 14 INDIA MATHESON, an individual, CASE NO. CGC-19-578123 15 Plaintiff, DECLARATION OF WARREN METLITZKY IN SUPPORT OF LYFT’S 16 v. MOTION TO DISMISS OR STAY BASED ON FORUM NON CONVENIENS 17 LYFT, INC., a Delaware Corporation; and DOES 1 through 50, Inclusive, Date: October 2, 2019 18 Time: 9:30 a.m. Place: 400 McAllister Street 19 Defendants. Dept. 302 San Francisco, CA 94102 20 Reservation #: 009041002-03 21 Action Filed: August 1, 2019 22 23 24 25 26 27 28 CASE NO. CGC-19-578123 DECLARATION OF WARREN METLITZKY 1 I, Warren Metlitzky, declare as follows: 2 1. I am an attorney in good standing licensed to practice in the State of California and am 3 over the age of 18. I am counsel for defendant Lyft, Inc. (“Lyft”) in this action. Except as otherwise 4 indicated, the following facts are known to me personally, and if called upon as a witness, I could testify 5 to them competently. 6 2. Lyft is a transportation network company that runs a software platform connecting people 7 offering rides to those seeking them. Drivers who wish to use Lyft’s platform must (among other 8 things) register with Lyft, pass background checks, and agree to Lyft’s Terms of Service. Once 9 approved to drive on the Lyft platform, drivers may use the platform to offer rides, or not, whenever and 10 wherever they choose. 11 3. Attached as Exhibit A to this declaration is a true and correct copy of the Complaint in 12 this action. 13 4. If this case is dismissed in favor of litigation in the State of Washington or another 14 appropriate venue agreed upon by the parties, Lyft will agree to toll the applicable statutes of limitations 15 for the time this action is pending against Lyft in California and, if necessary, for 30 days after dismissal 16 of this currently pending San Francisco Superior Court action in order to provide Plaintiff a reasonable 17 opportunity to re-file in the jurisdiction where the incident occurred. 18 5. The following information relates to the identity and residence of persons known to be 19 parties to this action or otherwise percipient witnesses to the matters raised by the Complaint in this 20 action and a description of the matters upon which they are anticipated to testify: 21 a. Plaintiff resides in Seattle, Washington. (See Compl. ¶ 49.) Plaintiff is expected to 22 testify about the alleged incident described in the Complaint, as well as the events 23 leading up to it and the damages she claims to have sustained as a result. 24 b. Saed Elmi is the driver who Plaintiff alleges assaulted her. He is a Washington 25 resident. My office’s investigation confirms Plaintiff’s allegation that Elmi was 26 charged with criminal conduct related to the alleged incident by the State of 27 Washington. (See Compl. ¶ 44.) He is expected to testify about the ride and 28 subsequent events that Plaintiff alleges culminated in the alleged incident. -2- CASE NO. CGC-19-578123 DECLARATION OF WARREN METLITZKY 1 c. Plaintiff’s Complaint describes friends who accompanied her on the night of the 2 alleged incident giving rise to her claims in this action. (See Compl. ¶ 37.) Upon 3 information and belief, these friends reside in Washington. They and other percipient 4 witnesses who interacted with Plaintiff on the night of the alleged incident are 5 expected to testify about the events preceding it. 6 d. Upon information and belief, the police officers or other law enforcement 7 professionals who investigated the alleged incident reside in Washington. (See 8 Compl. ¶¶ 43-44.) Those witnesses are expected to testify about their investigation. 9 e. Because Plaintiff resides in Washington, persons familiar with her daily life since the 10 alleged incident—including her fiancé, Brandon Reed, as well as friends, family, 11 employers, and any medical or psychological professionals who have treated 12 Plaintiff—likely also reside in Washington. Those persons are expected to testify 13 about, and may possess records regarding, Plaintiff’s claimed damages. 14 6. Because no discovery has been conducted, there are likely other witnesses in Washington 15 that have not yet been identified but who may be necessary percipient witnesses on behalf of either 16 party. 17 7. This case is one of multiple cases of alleged assault or sexual misconduct occurring 18 outside of California that Plaintiff’s counsel, Levin Simes Abrams LLP, has filed against Lyft. Most of 19 these cases involve out-of-state incidents allegedly committed by out-of-state drivers against out-of-state 20 plaintiffs. 21 8. Plaintiff’s counsel has filed other complaints against Lyft in the last few weeks. Those 22 include: 23 a. Jane Doe 1 v. Lyft, Inc., et al., S.F. Super. Ct. No. CGC-19-578124, filed August 1, 24 2019, based on an alleged incident in Louisiana. 25 b. Jane Doe 2 v. Lyft, Inc., et al., S.F. Super. Ct. No. CGC-19-578122, filed August 1, 26 2019, based on an alleged incident in Michigan. 27 c. Jane Doe 3 v. Lyft, Inc., et al., S.F. Super. Ct. No. CGC-19-578278, filed August 8, 28 2019, based on an alleged incident in Washington. -3- CASE NO. CGC-19-578123 DECLARATION OF WARREN METLITZKY 1 d. Hardin v. Lyft, Inc., et al., S.F. Super. Ct. No. CGC-19-57820, filed August 8, 2019, 2 based on an alleged incident in Virginia. 3 e. Espinosa v. Lyft, Inc., et al., S.F. Super. Ct. No. CGC-19-578282, filed August 8, 4 2019, based on an alleged incident in Florida. 5 f. Jane Doe 4 v. Lyft, Inc., et al., S.F. Super. Ct. No. CGC-19-578286, filed August 8, 6 2019, based on an alleged incident in California. 7 g. Nan v. Lyft, Inc., et al., S.F. Super. Ct. No. CGC-19-578640, filed August 23, 2019, 8 based on an alleged incident in New York. 9 h. Berquist v. Lyft, Inc., et al., S.F. Super. Ct. No. CGC-19-578643, filed August 23, 10 2019, based on an alleged incident in Minnesota. 11 i. Bicana v. Lyft, Inc., et al., S.F. Super. Ct. No. CGC-19-578645, filed August 23, 12 2019, based on an alleged incident in Wisconsin. 13 j. Kran v. Lyft, Inc., et al., S.F. Super. Ct. No. CGC-19-578647, filed August 23, 2019, 14 based on an alleged incident in Ohio. 15 k. Jane Doe 5 v. Lyft, Inc., et al., S.F. Super. Ct. No. CGC-19-578878, filed August 30, 16 2019, based on an alleged incident in California involving a California resident. 17 l. DiTrani v. Lyft, Inc. et al., S.F. Superior Ct. No. CGC-19-578933, filed September 3, 18 2019, based on an alleged incident in California involving a California resident. 19 9. In the above complaints brought on behalf of “Jane Doe” plaintiffs, Plaintiffs’ counsel 20 has promised that it will “continue to file numerous” similar cases. 21 10. In media articles regarding the filings of some of the cases identified above, Plaintiffs’ 22 counsel, Laurel Simes, is quoted as saying “Right now, we have over 100 cases between Lyft and Uber. 23 We’re getting new cases every day.” 24 11. Attached as Exhibit B to this declaration is a true and correct copy of the Judicial Council 25 of California form entitled Commission To Take Deposition Outside California pursuant to Code of 26 Civil Procedure section 2026.010, which the parties would need to file in order to initiate requests for 27 out-of-state discovery if this case were to remain in this Court. 28 -4- CASE NO. CGC-19-578123 DECLARATION OF WARREN METLITZKY Exhibit A \_ 1 Laurel L. Simes (SBN #134637) Rachel Abrams (SBN #209316) 2 Meghan E. McCormick (SBN #283853) LEVIN SIMES ABRAMS LLP 3 1700 Montgomery Street, Suite 250 �WJ(6; (!)) 1l 2lIDfi9l San Francisco, California 94111 4 Telephone: (415) 426-3000 Cl����.URT Facsimile: (415) 426-3001 Email: llsimes(ddevinsimes.com BJr:�4- 5 IDeputjfCletk Email: rabrams(t:l11evinsimes.corn 6 Email: mrncconnick(q),levinsimes.com 7 Attorneys for Plaintiff 8 SUPERIOR COURT OF THE STATE OF CALIFORNIA 9 COUNTY OF SAN F�.Q 1g-57 i3 12 India Matheson, an individual, Case No. _____ 3 1o 11 Plaintiff, COMPLAINT FOR DAMAGES AND DEMAND FOR JURY TRIAL V. l. GENERAL NEGLIGENCE 13 LYFT, INC.; a Delaware Corporation; and DOES 1 through 50, Inclusive, 2. NEGLIGENT HIRING, RETENTION, AND SUPERVISION Defendants. 3. COMMON CARRIER NEGLIGENCE 4. NEGLIGENT FAILURE TO WARN 5. VICARIOUS LIABILITY FOR SEXUAL ASSAULT 6. INTENTIONAL MISREPRESENTATION 18 7. NEGLIGENT MISREPRESENTATION 19 8. NEGLIGENT INFLICTION OF EMOTIONAL DISTRESS 20 9. BREACH OF CONTRACT 21 10. PUNITIVE DAMAGES 22 23 Plaintiff INDIA MATHESON ("Plaintiff') alleges causes of action against LYFT, INC. 24 ("LYFT"), a corporation with its principal place of business in San Francisco, California, and 25 DOES 1 through 50, inclusive, and each of them, and complains and alleges as follows: 26 FACTUAL OVERVIEW OF ALLEGATIONS 27 1. LYFT is a transportation company headquartered in San Francisco, California and 28 is one of the fastest growing companies in the United States. At least as early as 2015, LYFT COMPLAINT FOR DAMAGES / 1 became aware thatLYFT drivers were sexually assaulting and raping female customers. Since 2 2015, sexual predators driving forLYFT have continued to assault and rapeLYFT's female 3 passengers. For four years,LYFT has known of the ongoing sexual assaults and rapes byLYFT 4 drivers uponLYFT customers. Complaints toLYFT by female customers who have been attacked 5 byLYFT drivers, combined with subsequent criminal investigations by law enforcement, clearly 6 establish thatLYFT has been fully aware of these continuing attacks by sexual predators driving 7 forLYFT. 8 2. LYFT's response to this sexual predator crisis amongstLYFT drivers has 9 been appallingly inadequate. LYFT continues to hire drivers without performing adequate 10 background checks. LYFT continues to allow culpable drivers to keep driving forLYFT. And, 11 perhaps most importantly,LYFT has failed to adopt and implement reasonable driver monitoring 12 procedures desi gned to protect the safety of its passengers. As a consequence, LYFT passengers 13 continue to be victims of sexual assaults and rapes byLYFT drivers. 3. On or about June 18, 2017, Plaintiff INDIA MATHESON contracted withLYFT to 15 take her home after a night spent celebrating with friends. The driver thatLYFT sent instead 16 harassed, stalked, and assaulted INDIA MATHESON at her residence. The assault was reported 17 toLYFT and the police. TheLYFT driver was later charged with assault with sexual motivation 18 in September of 2018. 19 4. Unfortunately, there have been many other sexual assaults much worse than the one 20 suffered by Plaintiff where victims have been attacked and traumatized after they simply 21 contracted withLYFT for a safe ride home. 22 5. Passengers payLYFT a fee in exchange for safe passage to their destination. 23 LYFT's public representations state that "safety is our top priority" and "it is our goal to make 24 every ride safe, comfortable and reliable". Sadly, LYFT's priority is not passenger safety. Profits 25 areLYFT's priority. As a result, INDIA MATHESON and other female passengers continue to be 26 attacked by sexual predators driving forLYFT. 27 6. When faced with this sexual predator crisis, there are a number of potential safety 28 procedures that a reasonable transportation company would implement in order to address this COMPLAINT FOR DAMAGES 1 dangerous situation. Yet, LYFT corporate management has failed to implement the most obvious 2 and straightforward safety procedures in order to address the growing problem of sexual assault by 3 those LYFT drivers who are sexual predators. 4 7. Corporate decision-making with respect to passenger safety issues is centered at 5 L YFT's corporate headquarters in San Francisco. Decisions with respect to the vetting of LYFT 6 drivers and the supervision of LYFT driver's vis a vis the safety of its passengers are made and 7 implemented in its San Francisco headquarters. L YFT's contract with LYFT customers specifies 8 that the agreement should be governed by California law. 9 INADEQUATE SAFETY PRECAUTIONS AND INADEQUATE SCREENING 10 8. Even today, the hiring of LYFT drivers occurs without any real screening. p... 11 Potential drivers merely fill out a form online. There is no interview either in person or through [/) 0 "' N=8 - .E 12 online Skype. There is no adequate background check and no biometric fingerprinting. Almost ::E � ·2:;;: so- <'"I i:Q : -� � % 0 � - 13 all online applicants become drivers. Once a LYFT applicant becomes a driver, LYFT fails to Ti c. 15 the camera running during the entire ride and that the driver remains on course to the passenger's r.1)1:§8 �at:� z O C -0 16 destination. LYFT does not have a zero-tolerance policy for sexual misconduct and has allowed H p,--" O O V) N "' "": :;;: .....:l 17 drivers who have been reported for misconduct to continue driving. LYFT does not require non­ 18 harassment training, nor does it adequately investigate customer complaints of sexually 19 inappropriate behavior or serious sexual assaults. Shockingly, a chatroom of rideshare drivers 20 exists where they openly discuss and brag about the access that they have to "hot" young women. 21 Notwithstanding LYFT's history of hiring sexual predators who have assaulted LYFT passengers, 22 and notwithstanding the obvious and open subculture of LYFT drivers who harbor a sexual 23 motivation for driving young female passengers, LYFT does nothing to warn its female 24 passengers about this very serious and real danger. 25 LYFT'S FINANCIAL MODEL 26 9. The key to LYFT' s business model is getting as many new LYFT drivers on the 27 road as possible. The more drivers, the more rides, the more money LYFT makes. Unfortunately, 28 more careful screening and supervision would result in fewer drivers and lower profits. COMPLAINT FOR DAMAGES \ 1 giving honest negative feedback could negatively impact their passenger star rating - or result in 2 retaliation from the driver. 3 NO MONITORING OF RIDES 4 19. Given LYFT' s knowledge of the sexual assaults and rapes of its customers by 5 LYFT drivers, the company should have implemented a monitoring system in order to protect its 6 passengers. As a technology company with access to a state-of-the-art in-app tracking system, as 7 well as a camera within the required mobile device, LYFT could take the following steps towards 8 the elimination of the sexual assaults by LYFT drivers: 9 • Adopt a zero-tolerance policy for improper conduct and inform all drivers 10 of the policy; p... 11 • Maintain a surveillance camera and rules requiring its continuing operation ,-.:i �= 8 ,-.:i .E during all rides; - .... 12 0 VJ � (I) - . (") ·5 0,. V) 0 � ....13 • Inform all drivers that if they turn off the surveillance system during a i=Q i "Eu-; - � (I)0 --.:- � V)0 c:-U • 14 LYFT ride, they will never drive for LYFT again; VJ ID � � ci § � 0 0> � .c:: Ti n. 15 • Inform drivers that they may not leave the car and accompany a passenger C § 8 z (/) ��� 0 o C O -,0 N 16 to their home or to any other location outside the vehicle, other than to r--. V') -..r: � ....17 provide temporary and time-limited assistance to a passenger; ....:i 18 • Modify the functionality of the app so that LYFT can determine 19 immediately if a driver deviates from these protocols; 20 20. The ongoing sexual attacks by LYFT drivers are and have long been known to 21 LYFT. Prior to Plaintiffs assault, LYFT has known that a consequence of its business model has 22 been exposing women, who are using the business for a safe ride home after a night of drinking, to 23 drivers that may take advantage of their vulnerable position. Despite being a company that holds 24 itself out to the public as being engaged in the safe transportation of its customers from place to 25 place for compensation, LYFT has failed to take any reasonable precautions to attempt to prevent 26 harm to its passengers. 27 21. At the time of the actions alleged in this complaint LYFT was aware of the 28 established occurrence of sexual assault of its female passengers by its drivers but failed to take 5 COMPLAINT FOR DAMAGES 1 any reasonable action to protect its passengers from these assaults and violations. 2 MISREPRESENTATIONS AS TO SAFETY 3 22. In addition to inadequate background check procedures, LYFT affirmatively induces 4 passengers, particularly young, unaccompanied, intoxicated, and/or vulnerable women, to use its 5 services with the expectation of safety, while LYFT simultaneously knows that sexual abuse of its 6 passengers has been prevalent. 7 23. In February 2015, LYFT's website posted a blog post announcing it had partnered 8 with It's On Us, an anti-sexual assault initiative, and offered free ride credits for new Lyft 9 passengers during the Spring Break season, "making it easier to get a safe ride home even if 10 you're in a new city." In November 2016, L YFT's website posted a blog post entitled "Get Home 11 Safely with Lyft," again touting its partnership with It's On Us and offering college students free � X � � ;:: � 12 LYFT rides so that they "don't need to worry about finding a safe ride after going out." The ;:s 2:;;:"l � � '.g � 13 insinuation of these articles is that LYFT prevents, and does not create, the risk of sexual assault. � � H - :;;:.,; "V t--.. u, j 17 attacked, stalked, raped or worse by LYFT's drivers. 18 24. Further, LYFT does not report statistics about sexual harassment or sexual assault 19 by its drivers. LYFT does not disclose its policies or procedures on dealing with sexual assault by 20 its drivers. LYFT does not properly train its customer service representatives on how to deal with 21 serious allegations of driver misconduct. As a result, passengers who report sexual abuse by a 22 driver have been later matched with the same driver, and dangerous drivers continue to drive with 23 LYFT and assault passengers while LYFT profits from their actions. At the time of Plaintiffs 24 attack, L YFT's guidelines for their drivers made no mention of sexual harassment or assault 25 guidelines. 26 25. In short, LYFT fails to follow reasonable safety procedures and intentionally 27 induces customers to use LYFT's services while in a vulnerable state. As a result, Plaintiff and 28 women like her are sexually harassed and sexually assaulted by LYFT's drivers. COMPLAINT FOR DAMAGES \ 1 LYFT'S BACKGROUND CHECKS 2 26. LYFT relies on a quick, name-based background check process to screen its 3 applicant drivers and has continuously refused to adopt an industry-standard, fingerprint-based 4 background check qualification process. 5 27. LYFT's background check process requires drivers to submit personal identifiers 6 (driver's license and social security number) through an online webpage. LYFT, in tum, provides 7 this information to third party vendors to perform a basic, name-based background check. 8 28. Neither LYFT nor the third-party vendors it uses for background checks verifies 9 that the information provided by applicants is accurate or complete. The turnaround time for a 10 LYFT background check is typically between 3-5 days. 11 29. The difference between name-based background checks and fingerprint-based 12 background checks is significant. While a name-based background check searches the applicant's reported name against various databases and compares records that have the same name, a 14 fingerprint-based background check (or biometric check) uses the fingerprints of the individual to 15 match against a law enforcement database, comparing records that have the same print, even if the 16 names are different. 30. For example, most prospective taxi drivers are required by the taxicab companies to 18 undergo criminal background checks that require the driver to submit fingerprints through a 19 technology called "Live Scan." The fingerprint images are used to automatically search against all 20 other fingerprint images in government criminal record databases, including databases maintained 21 by state law enforcement and the Federal Bureau oflnvestigation (FBI). The FBI's database 22 includes criminal record information from all 50 states, including sex offender registries. If a 23 person has a criminal history anywhere in the U.S., it will register as a match. 24 31. Fingerprints are not only a highly accurate way to confirm an individual's identity, 25 they are also universally used among state and federal government agencies. This allows for the 26 highest levels of information-sharing among all relevant agencies - an element that is lacking 27 when fingerprints are not used to verify identities. 28 32. Because of the unique identifying characteristics of fingerprints, the Live Scan COMPLAINT FOR DAMAGES 1 process provides assurance that the person whose criminal history has been run is, in fact, the 2 applicant. This would ensure that a convicted rapist or sexual predator could not use a false 3 identification to become a L YFT driver. 4 33. Name-based background checks, on the other hand, are limited and not easily 5 shared among the appropriate authorities. These name-based criminal background checks are 6 performed on publicly available databases and records from county courthouses, which are not 7 linked to each other and typically do not go back past seven years. Because the FBI database is not 8 accessed, there is no true national search performed, making these searches incomplete, limited 9 and inaccurate. 10 34. Name-based background checks present systematic, fundamental problems. First, 11 there is no way to positively identify a person via a biometric indicator, increasing the likelihood 12 of fraud. Likewise, because names, addresses and birthdays are not unique, the likelihood of false 13 positives (a person linked in error with another's record) and false negatives (someone getting 14 cleared when they should not) are greatly increased. For example, if an individual changes her 15 name, or for some other reason has a criminal history under a different name, the name-based 16 checks can miss the individual's criminal history. 35. L YFT has refused to adopt fingerprint-based biometric checks and has in fact spent 18 millions of dollars lobbying against local regulations requiring these checks. 19 36. Despite advertising to passengers that "Your safety is important" and "Safety is our 20 top priority," L YFT's background check process is designed for speed, not safety. In refusing to 21 adopt reasonable safety procedures, LYFT makes clear that its priority is profit, not passenger 22 safety. 23 THE ATTACK UPON PLAINTIFF 24 37. On the evening of June 18, 2017, Plaintiff INDIA MATHESON went out with 25 friends. She ordered a ride home using the LYFT app in order to get her safely home. 26 38. The L YFT application assigned the ride to "Saed" ("LYFT DRIVER"). 27 39. Almost immediately upon entering the car, LYFT DRIVER began acting in an 28 inappropriate and harassing manner. He had a box of condoms in the back of his car and 8 COMPLAINT FOR DAMAGES \ 1 repeatedly offered them to Plaintiff despite her telling him she did not want them. LYFT 2 DRIVER's disturbing and harassing conduct continued for the duration of the ride. 3 40. When they finally arrived at Plaintiffs home, LYFT DRIVER exited the car and 4 began following Plaintiff up the walkway and the stairs to her apartment. Plaintiff immediately 5 and repeatedly told him to leave while waving him away, continuously yelling, "NO!" and "Go 6 back to your car!" The driver continued to pursue Plaintiff as she arrived at her front door, forcing 7 Plaintiff to resort to physical shoves in an attempt to keep him away from her. Unfortunately, this 8 did not deter LYFT DRIVER, and only resulted in him repeatedly grabbing her hands and arms as 9 he refused to leave her doorstep. There, LYFT DRIVER continued behaving suggestively and 10 grabbing his genitalia, saying, "See this? Want to suck this?" His conduct placed Plaintiff in great 11 fear for her safety. 41. Plaintiff attempted to enter her home and, only after continuing to fight him off and 13 eventually invoking her roommate, was she finally able to get LYFT DRIVER to leave. Before he 14 left, however, he intentionally and forcefully hit Plaintiff on her buttocks without her consent, 15 violating her personal sense of safety and dignity. 42. Plaintiff quickly entered her home and locked the door. LYFT DRIVER later 17 returned to Plaintiffs home at around 3 :00 in the morning, trying the front door to see if it was 18 unlocked, knocking on the door and waiting around outside. 19 43. Upon reviewing her Nest doorbell camera footage the next morning and learning 20 that LYFT DRIVER had returned to her home, Plaintiff reported the assault to LYFT and the 21 police. 22 44. L YFT DRIVER was criminally charged with and convicted of assault with sexual 23 motivation based on the events described herein. 24 45. Defendant LYFT collected and retained a fee for Plaintiffs LYFT trip that resulted 25 in her being sexually harassed, assaulted and stalked. 26 46. By failing to take reasonable steps to confront the problem of multiple rapes and 27 sexual assaults of LYFT passengers by LYFT drivers, LYFT has acted in conscious disregard of 28 the safety of its passengers, including Plaintiff, and has breached its duty of reasonable care and COMPLAINT FOR DAMAGES :::1 \ 1 has breached the implied and express covenants arising from its contract with its passengers. 2 47. LYFT is legally responsible for the harm to Plaintiff under a number of legal 3 theories including vicarious liability for the intentional acts of its employees (battery and assault) 4 basic negligence for failing to act with reasonable care when faced with multiple and ongoing 5 attacks by its drivers, breach of the non-delegable duty of a transportation company to provide safe 6 passage to its passengers, punitive damages for the conscious disregard of the safety of its female 7 passengers, intentional and negligent misrepresentations and breaches of contract, and express and 8 implied covenants arising out of its commercial contracts with its passengers, including Plaintiff. 9 PARTIES 10 48. Defendant LYFT is a Delaware Corporation with its principal place of business at 11 185 Berry Street, San Francisco, California. San Francisco is the center of Corporate decision- �=8 J2 Cf) 0 12 making with respect to the hiring and supervision of LYFT drivers, safety precautions, passenger � 2 � ·so--"1 � ....: ·c V) 0 "' l.() 13 safety, as well as decision-making with respect to LYFT's response to the ongoing sexual attacks (1)0 ,- ��� �u 0 14 upon LYFT passengers. w QJ QJ E c5C: 0 U � 0 � 0) u - C: 0 ..c: 15 49. INDIA MATHESON, an adult woman and resident of the state of Washington, was C:0 D z ��� 0 o C O '{} N t--.. U') � 16 a LYFT passenger who was sexually harassed, assaulted and stalked by the LYFT driver who w 17 drove her home in Seattle on the night of June 18, 2017 . 18 50. The true names and capacities, whether individual, plural, corporate, partnership, 19 associate, or otherwise, of DOES 1 through 50, inclusive, are unknown to Plaintiff who therefore 20 sues said Defendants by such fictitious names. The full extent of the facts linking such fictitiously 21 sued Defendants is unknown to Plaintiff. Plaintiff is informed and believes, and thereon alleges, 22 that each of the Defendants designated herein as a DOE was, and is, negligent, or in some other 23 actionable manner, responsible for the events and happenings hereinafter referred to, and thereby 24 negligently, or in some other actionable manner, legally caused the hereinafter described injuries 25 and damages to Plaintiff. Plaintiff will hereafter seek leave of the Court to amend this Complaint 26 to show the Defendants' true names and capacities after the same have been ascertained. 27 51. Plaintiff is informed and believes, and on that basis alleges, that at all times herein 28 mentioned, each of the defendants herein was the agent, servant, licensee, employee, assistant, 10 COMPLAINT FOR DAMAGES / \ 1 consultant, or alter ego, of each of the remaining defendants, and was at all times herein 2 mentioned acting within the course and scope of said relationship when Plaintiff was injured as set 3 forth herein. Plaintiff is informed and believes that each and every defendant, when acting as a 4 principal, was negligent in the selection, hiring, supervision or retention of each and every other 5 defendant as an agent, servant, employee, assistant, or consultant. Plaintiff is further informed and 6 believes, and thereon alleges, that at all times herein mentioned, each business, public entity or 7 corporate employer, through its officers, directors, supervisors and managing agents, and each 8 individual defendant, had advance knowledge of the wrongful conduct, psychological profile, and 9 behavior propensity of said agents, servants, licensees, employees, assistants, consultants, and 10 alter egos, and allowed said wrongful conduct to occur and continue to occur, thereby ratifying P.. 11 said wrongful conduct, and, after becoming aware of their wrongful conduct, each public entity, H .E � � - 0 12 and corporate defendant by and through its officers, directors, supervisors and managing agents, � 2 � � � :i i:o � �.§:;;: 13 and each individual defendant, authorized and ratified the wrongful conduct herein alleged. v; 0 --IC§g r (/) �il:g Z g § � 16 JURISDICTION AND VENUE :> - >--1 r-..... V') "'q' cti j :;;:17 53. The San Francisco Superior Court has jurisdiction over LYFT because it is a 18 corporation with its principal place of business is located in San Francisco, in the State of 19 California, L YFT is authorized to do business in the State of California and registered with the 20 California Secretary of State. LYFT has its primary place of business in San Francisco and 21 intentionally avails itself of the benefits and protection of California law such that the exercise of 22 jurisdiction over it by the California courts is consistent with traditional notions of fair play and 23 substantial justice. And, LYFT's user agreement states, "this Agreement shall be governed by the 24 laws of the State of California ... " Damages in this case exceed $25,000. 25 54. Venue is proper in this Court pursuant to California Code of Civil Procedure §395 26 in that Defendant LYFT resides in and maintains its principal place of business in San Francisco,